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Find a Location

Patriot Construction has 1 locations, listed below.

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    Business ProfileforPatriot Construction

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/28/2018

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Austin, TX 78737-4632
    BBB File Opened:
    1/18/2017
    Years in Business:
    22
    Business Started:
    5/21/2001
    Business Started Locally:
    11/11/2016
    Business Incorporated:
    4/22/2017
    Accredited Since:
    2/28/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Patriot Construction & Handyman Service
    • Patriot Handyman Service, LLC
    Business Management
    • Mr. Paul Harms, Owner
    Contact Information

    Principal

    • Mr. Paul Harms, Owner

    Customer Contact

    • Mr. Paul Harms, Owner

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/22/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    **** and his team delivered poor quality work. Every time you talk to **** he tells you how his men are "the best at what they do" yet the reality is otherwise. I will keep this factual and to the point since it's not a review but a complaint. The issues that I experienced with Patriot Construction are the following:1- Lack of attention to detail. Please review the pictures.2- I had to discuss multiple billing adjustments due to dishonesty from the ********** of them were having lunch breaks on the clock. Some others were trying to bill me for redoing work that I was billed for already. These are the ones I caught, I'm sure there are other things I didn't catch.3- The team stopped coming without notice for a full week delaying the project which affected my rental income.4- The timeline that was given to me was 6 weeks for 3 men including indoor and outdoor projects. Yet they took more than 12 weeks for the indoor part only. Please note that no surprises were encountered as I'm very familiar with this unit (even what's inside the walls as I did the other identical units before hiring Patriot). The delay was purely mismanagement from Patriot's side.5- Some team members would be sitting around or chatting while on the clock. The only person that was efficient was JR.6- Attempting to get ****'s attention failed because he was busy with another project. His team attempted to repair some work but made things even worse. When this was ****** up to **** he refused to adjust the payments but insisted on trying a third time to address the issues. Then when I finally agreed to it, after initially refusing, he claimed to have a family emergency and never reached out afterwards like he promised.7- I have done the other units with similar scope of work AND better results for one third of the expense.8- Communication was extremely difficult after my project manager went on vacation and a lot of questions and texts went unanswered. I wish I had more space to write more!
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle B

    5 stars

    02/21/2024

    Our maintenance company uses Patriot and love the work!No matter the issue, they do everything they can to get ** taken care of as quickly and efficiently as possible. They have been with us for years and are top tier techs and people!Patriot is all I use in the ****** and surrounding areas! They are the best!!

    Local BBB

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