Business ProfileforAustin Energy

Address of property with the water issue: ********************************, Austin, ** ***** In February of 2022 Austin had the big freeze where there was no electric and many homes had some kind of water leaks issues.I had no problems in the house I was renting (see landlord's letter of no repairs).The problem appeared in March 2022 when I received the first Austin Utility Water bill and it had gone up 89% from $25.00 to $235.00. I have attempted to resolve this issue with no assistance from Austin Utility.They make it more difficult for me to communicate with them because of me being Deaf.I am now at the precipice because they are reporting to all 3 credit bureaus while I am trying to actively dispute the $2,020.00 and this action has now affected me getting a full time job and I can't rent an apartment.The address on this application is my mothers, I do not have a permanent address as I cannot rent a place to live.Someone needs to audit my account and force ********************** Utility to stop trying to collect the debt while in dispute and providing in writing that there were no external water leaks during those months. They are currently in violation of the Fair Debt Collection Practices Act.How can I possibly have used so many gallons of water in one month.