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• Pending Government Action:

  Government Action: BBB reports on known government actions involving business’ marketplace conduct:

  State of Texas v. VA Claims Insider, LLC (Cause No. 2023CI25316)
  

  The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.

  
  

  On November 29, 2023, The State
  of Texas, acting through the Attorney General of Texas, Ken Paxton filed an
  action against VA Claims Insider, LLC for violations of the Texas Deceptive Trade
  Practices − Consumer Protection Act, Texas Business and Commerce Code §§
  17.41–17.63 (“DTPA”), and seeks a temporary and permanent injunction to stop
  Defendants from engaging in false, misleading or deceptive acts or practices in
  connection with the marketing or sale of goods or service to consumers by:

  
  

  a. Causing confusion or misrepresenting, directly or
  by implication, the actual costs of participation in Defendant’s membership
  programs;

  
  

  b. Causing confusion or misrepresenting, directly or
  by implication, the types of services offered and provided by Defendant or the
  benefits of such services;

  
  

  c. Selling or offering for sale VA disability claim
  preparation services unless Defendant has received accreditation by the VA;
  Plaintiff’s Original Petition Page 15 of 16 State v. VA Claims Insider,
  LLC 

  
  

  d. Offering to provide or providing Veterans with
  individualized, personal advice regarding a Veteran’s specific disability
  claims unless Defendant has been duly recognized by the VA to provide such
  assistance;

  
  

  e. Causing confusion regarding its affiliation with
  the VA; and f. Accessing or seeking to access the VA benefit information of
  Veterans through the VA’s eBenefits portal.

  
  

  This is a pending matter and BBB has reached out to
  the business for a response to these pending allegations. For more details go to https://www.texasattorneygeneral.gov/sites/default/files/images/press/VA%20Claims%20Insider%20Complaint%20File%20Stamped.pdf.

  Click here for details