Complaints

This profile includes complaints for Jack Brown Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jack Brown Cleaners

  3415 Northland Austin, TX 78731

• 

  Jack Brown Cleaners

  11521 FM 620 Austin, TX 78726

• 

  Jack Brown Cleaners

  3415 Northland Drive Austin, TX 78731

• 

  Jack Brown Cleaners

  3715 W Parmer Ln Austin, TX 78727

• 

  Jack Brown Cleaners

  5114 Balcones Woods Austin, TX 78759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my jeans for hemming. Also, I wanted them to be taken in an inch on the front, and half inch on the side. I clearly explained that I want original hem. I even wore my jeans and showed on me what and how I needed it to be done. Also, laid my jeans on the counter and showed how the original hems should be done one more time, because the employee said that theyre sending them to another store to be done.The employee wrote in detail what I wanted and showed me. Then he gave me the ticked that said all of what I wanted. Two days later I received a phone message asking me to call back. I called back and the employee sayid that all they would be able to do was the hemming. I said ok, in the case just do the original hemming. Two days ago I received a text message saying that my order was ready. I went back and when he brought out my jeans I got shocked. It was just a regular hemming. I said this is not what I wanted, and you know it. He apologized and said that he could speak with the manager about the mistake. I asked him to contact the other store that did the hemming and asked them to find the cut off hem in order for me to be able to get it fixed. He said that theyre will do it. Then I paid for it and took my jeans home expecting a manager to call and apologize and try to fix the issue.When I didnt receive a phone call I called the cleaners asking if they could find the hem that was cut off. The employee said that he didnt see his manager yet. Then I called again since nobody called me. This time he satay the manager is trying to contact the owner. I told them that after the negligence and disrespect I would expect them to try and resolve this issue.That I was crying because they ruined my expensive jeans, and that this behavior is not acceptable towards a customer. I told him to find the manager fast or I will sue them.Since then I have not heard anything from them. They ruined my jeans, they distressed me and made me pay for something I didnt ask for.

  Business Response

  Date: 07/29/2025

  We apologize that his issue was not handled correctly.  We are going to issue the refund check in the amount of 197.94.  

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** ********

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off a pair of pants to be cleaned on 3/25 and returned to pick it up a few days later and I was informed that it was lost. Jack ********************** said they would try to locate the item and check back later. They eventually acknowledged that the item had been lost. I requested a refund for the cost of the pants of $336.65. No refund was given. They contacted me on 4/15 claiming that they found the pants, but the item in the photo was not the pair of pants I dropped off. I continued to ask for a refund, called and went to the store in person, but was continuously told that the regional manager would contact me tomorrow. The store manager, *****, said that he was unable to do anything about the issue. I finally went to the store again to get the corporate number, but the number was for a person that was not listed on the directory. I tried to contact everybody with the same last name (**********************) but their inboxes are all full. There is NO customer service. and I just want to understand why I cannot get a response. I just want a refund so that I can replace the pants. This situation is beyond frustrating.

  Business Response

  Date: 05/15/2025

  Our records show that the pants were picked up on 4/2/25 along with her White knit pullover.  Both orders were paid via credit card.  Please see the attached pickup receipt.  Thank you 

  Customer Answer

  Date: 05/15/2025

  Complaint: 23264538
  
  I am rejecting this response because: I would like to clarify and elaborate on the situation, as the issue remains unresolved.
  
  While your records may indicate that the pants were picked up on April 2, 2025, I personally filed a lost item form at your **************** location after noticing the pants were missing. *****, the store manager at that location, acknowledged that the pants were indeed lost. We exchanged multiple text messages regarding the issue, which I have attached for reference.
  
  On April 14, 2025, ***** texted me the following:
  
  I know that my district manager has the form and was looking for the pants today. He will most likely call you tomorrow if he hasnt found them to get you taken care of. Again, apologies for losing the pants. Have a great evening and Ill see you soon.
  
  The next day, April 15, he followed up with a photo of some pants and said:
  
  Good morning! The missing pants have been found! I have them here at the store. Have a great day!
  
  However, the pants in the photo were not my husbands missing pants, which I immediately told him. After that, no one followed up with me again. I did not receive a refund, replacement, or any additional communication regarding the missing item.
  
  In short, the store admitted to losing the pants and did not resolve the situation. I am still seeking either the return of the correct pants or a refund for the lost item.
  
  Thank you for your attention to this matter.
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately two months ago, I dropped off a ******** ********* jacket for dry cleaning at Jack Brown Cleaners. When I picked it up, the jacket was significantly shrunken to the point of being unwearable. I visited the store (***************) to request a refund for the damaged jacket. However, the store manager did not offer a proper apology at the time, and I have yet to receive one. Instead, I was toldwithout any acknowledgment of responsibilitythat I needed to provide a receipt in order to process my ******** I purchased the jacket on 11/26/2023, I did not have a physical receipt, so I provided a digital receipt confirming the purchase from ******************* Last Call. While the receipt is not itemized, it reflects a transaction of $871.20. My correspondence with ******** ********* confirms the retail price of the jacket was $4,495.Despite multiple attempts to resolve this matter, including submitting inquiries through the companys website, Jack ********************** has not taken any proactive steps to address my claim. More than a month has passed since the incident, and I was finally informed today by the store manager that the district manager had discussed the matter with the companys president, Mr. **** **********************. They decided to deny my claim without providing any explanation. When I requested contact information for either individual, I was told that this was against company policy.If I do not receive a proper response within the next week, I will further escalate the issue by filing formal complaints with the **************************************************** and the small claims court. Many others have reported similar experiences with Jack Brown Cleaners, highlighting both accountability and customer service issues. The company does not even provide a publicly available customer service number, and its approach to handling customer concerns appears to be complete silence. Given my experience, I strongly advise others to take their business elsewhere.

  Business Response

  Date: 03/20/2025

  I apologize that this issue went this long.  There was a breakdown in communication on our end pertaining to this jacket.  We will issue the claim check for $871.20

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I will contact the *************** location for details on the check. Please make sure that this process goes smoothly.

  
  Regards,
  
  ***** ***

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped a dress off to have dry cleaned, when I picked it up, there were two tears in the fabric. I called the store to let them know when I returned to town, I would file a claim, the gentleman receiving the call was apologetic. Upon returning to the store, the manager said internal emails identified the dress was dropped off this way; that is absolutely not the case, as the dress would have been taken back to Dillards and the rips could not have been missed. I asked for a claim form and was told I could not make a claim. I exclaimed I would escalate the issue and seek resolution. The manager looked up how much business I had done with them in the last two years, and said $1,288 is nothing and they could afford to lose me as a customer. In early July of 2024, they lost a pair of my husbands pants and acted annoyed by their own shortcomings; the pants were initially found and returned. I paid $20 for the dry cleaning of the dress, and $150 for the dress initially. I am seeking compensation for the dress, and amount paid for cleaning in the amount of $170. This location has not only an accountability issue but a customer service issue as well. Buyer beware.

  Business Response

  Date: 10/25/2024

  I apologize for the customer service you received.  I assure you this is not acceptable to JBC.  I believe the Regional Manager reached out to you about reimbursement for the dress and cleaning.  

  A reimbursement check is in the process.  We appreciate your business and hope that you will give us another opportunity.  

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off a ***** scarf to be cleaned. The company returned the scarf to me with a stain, so i returned the scarf. The company insisted on cleaning it again at no charge,. When i received the scarf back it had been ruined. Since October of last year they have not ether given me a refund to by a new scarf. The scarf continues to be in their possetion.

  Business Response

  Date: 05/24/2024

  A $750.00 reimbursement check was sent to *************************** on 1/10/2024 for the scarf.  

  Customer Answer

  Date: 05/24/2024

  Complaint: 21695769
  
  I am rejecting this response because: The company states they sent a $750 check on 1/10/2024. I have not received this check to date. 

  I would like to request a receipt of the check sent to my house. I am attaching the form Jack Brown Cleaners requires one to fill out when there is a problem with a garment. In the form one can see my address is clearly stated and when the complaint was made, in this case the date was 10/24/2023.
  
  I am also attaching the phone record and a video of the phone number of ******** (Jack Brown Cleaners Manager, that I was given by one of the in-house employees). Since 10/24/2023 I have made numerous attempts at contacting ********, much of which result in having to leave a voicemail and no response from ******** herself. 
  
  While I have spoken to ******** earlier this year by phone, at some point she did mention getting a check mailed but that she would have to check with corporate and would get back with me. The record shows the last 3 times I called her she did not answer her phone. These dates include 5/10/2024 and 5/14/2024. I did leave messages on each of those dates and no return call was provided on ********'s behalf. 
  
  I am also attaching pictures of the message conversations I had with ********. On December 12, 2023 was the first time ******** got in contact with me after 2 months of trying to get in contact with someone other than the employees that receive and give you back your clothing. As these employees continued to state there was nothing they could do and asked me to keep coming back to speak to the manager. To my surprise the manger is hardly ever at the physical location so getting in contact with someone took some time.
  
  Between December 12th and December 28th ******** was called and messaged a second time, to which she responded she would be in the office and would reach out when she had more information. She never called back. 
  
  On February 1st ******** was contacted for a third time. She stated she was on the other line and would call back. Up to this date ******** did not communicate and resolution or check mailed. 
  
  On March 6th 2024, ******** was messaged for a fourth time asking for an update with no response received. Since then I have called multiple times and no one answers the line or gives me a call back.
  
  Regards,
  
  *********************************

  Business Response

  Date: 06/11/2024

  We checked with our bank and the $750.00 check was cleared on 1/22/2024.   The customer has been paid for the item.  

  Customer Answer

  Date: 06/11/2024

  Complaint: 21695769
  
  I am rejecting this response because:
  

  I never recieved or cashed/deposited a check from Jack ********************** Cleaners for the amount of $750.

   I am asking for a copy of this check that is in Jack Brown Cleaners records. 

  Regards,
  
  *********************************

  Business Response

  Date: 07/12/2024

  Attached is the copy of the claim check in the amount of $750.00 and the endorsement on the back by *********************************.  

  Customer Answer

  Date: 07/12/2024

  Complaint: 21695769
  
  I am rejecting this response because:

  I called my **** spoke to the representative *****. I asked to trace the check, since it clearly says on the front of the check "pay to the order of *********************************". However, she told me I could not ask my back to trace the check. Instead Jack Brown Cleaners needs to ask **** of America to trace this check and deduct the $750 funds I am assuming went into *********************** account and report it as fraud.

  On the back of the check someone (not me) signed the check and added "pay to the order of ******** SOMETHING (I can't make out the last name). I did not receive this check, I did not sign for this check, and I do not know who ****************** is. 

  I can provide my registered signature if need be.

  
  Regards,
  
  *********************************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On February 5, 2024 I dropped off 1 piece sweater for dry cleaning at the Jack Brown Cleaners located in **************************************************************************. The sweater was due on February 6, so on the 6th I went to the store to pick it up and the counter person explained she had not yet received the sweater and she asked me to come back next day.3. I went back on February 7 and the counter person told me the sweater was lost and she gave me the Managers phone number, named ******** (I dont know her last name, but her cell number is ************) to talk to her and figure out the issue.4. On Friday 9, I talked to ******** who explained that she was looking for my sweater but if she didnt find it, ** could refund the money for the sweater cost and for the reimbursement I had to send her the sweater receipt or any proof of the purchase document.5. After this conversation, I havent heard from ******** again even though I am calling her 3 or 4 times every day, but she is not answering my calls.6. In addition to my phone calls, I have sent ********* cell phone a text message attaching the receipt/document proof with the price I payed for my V-neck cashmere sweater dark grey brand ************************************* that I bought in ****** (name of the store Belle Chance) in order to have a refund but she has not replied to my text message either.7. This business and representative should really be checked and I ask that this complaint be handled and figured out.8. Thank you so much for your help. Waiting for your news, kind regards.

  Business Response

  Date: 02/21/2024

  ***************** brought in a sweater, which we provided a receipt.  Upon asking about the price for cleaning she said it was too expensive and she left with the sweater.  Our Store Manager and Regional Manager as a courtesy ran reports from our POS computer of all the sweaters we cleaned during the day of her visit.  None of them matched the name brand she is claiming.  They also pulled those sweaters from our racks to show them to her.  None of them matched.   The sweater was never physically left with our staff as the customer changed her mind due to pricing.   

  Customer Answer

  Date: 02/21/2024

  Complaint: 21299102
  
  I am rejecting this response because:

  1. The answer given by Jack Brown Cleaners is completely FALSE and if they maintain that statement they would incur a crime of perjury.

  2. I firmly confirm myself in the facts as they have been reported in my first writing to BBB.  I delivered my sweater to the **** Browns counter person on Monday 5th February and the receipt issued by the store is the irrefutable proof. In addition to that receipt, I have text messages with the Manager ******** that would prove that the sweater was delivered to the store since they were looking for it.

  3. That said, I call on Jack Brown Cleaners to proceed with either the return of the sweater or the delivery of a check payable to *************************** in the amount of $378 (price of the sweater as showed purchase document attached) as compensation for losing my sweater.

  4. This is the last chance to reach a friendly solution other than a court proceeding, but if no agreement is reached in a period of 7 natural days since today Wednesday 21st February, I will file a Small Claim Lawsuit in The Travis County Justice Court.
  

  Regards,
  
  ***************************

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 - On July 6, 2023 I dropped off 8 pieces of clothing at the Jack ********************** Cleaner's #*** in **********, ** (drop off receipt provided). 2 - When I returned the next day I was told only 6 pieces of clothing had been returned but the counter person told me "the two missing pieces might turn up, we will keep looking for them". 3 - Days passed and I was not contacted about the missing clothing. I called the location and was told the missing clothes had not turned up. I asked to speak with the manager, who was apologetic but unable to give me any timeline or direction on what to do about the situation. 4 - I called several times over the next several weeks but was not able to get in contact with the regional manager, who I was told "was the only person able to resolve this situation". I left my number and email but was never contacted. 5 - Finally in September after being stonewalled, I called the location to ask what I could do - the clothing was clearly lost and would not be retrieved. I was told by the counter person to "write up and document what had happened, and what the clothing looked like/where it was purchased from so that they could consider compensation". I did as directed and wrote up a short document with the cost of the shirt and pants that had been lost, and dropped this off at the location with instructions to give it to the regional manager on Sept 6, 2023 (document attached). 6 - Five weeks have passed I have not received any further follow up communication from the regional manager. At this point, I've invested too much of my time chasing down what should be a simple acknowledgement of the lost articles, and fair compensation. Why is this so hard?

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2*** Dropped off my dry cleaning to Jack Brown Cleaners #*** ***** in march. Sweater came back so dirty. So They sent the sweater back three times trying to get the black marks and get it cleaned. Then Sweater came back missing its ********* button. And sweater wasnt white anymore. It was a dingy color..I worked with ******* she wasnt the manager at the time and she help me fill out a claims report. She said she would get it right away to the manager. *** talked to a lady for about a month and she no longer works there so ******* was promoted to store manager and she said, I was supposed to work with *****. He Is the district manager. So talk to ***** on the phone multiple times he told me drop off the sweater 6-22-23.So he could get the check sent out.He said he would have my check mailed to my daughters address in ***** since I live in ****** and it should take a week to two weeks. I talk to ***** multiple times after that he said he was still working on it then finally he said he could no longer help me and I was supposed to drive over there and pick up my sweater. Jack brown cleaners were the ones that damaged my sweater, and he refuses to take my care of it. *** talk to ******* the manager 18 times she said ***** said h*** call me back never has this is been going on for six months now and he will not handle it the way he told me he would handle it back in March. ***** is a new booming area in ****** and for a business to ruin my sweater and also have other clients have their items stolen at the dry cleaners. This business should really be checked out and also this complaint should be handled.******

  Business Response

  Date: 09/14/2023

  The sweater was originally received with stains all over as we noted on the invoice.  We worked our best to remove the stains.  We cannot guarantee the full removal of all stains.  The sweater is ready to be picked up at the location.  We have done all we can do.  

  Customer Answer

  Date: 09/14/2023

  Complaint: 20579750
  
  I am rejecting this response because:
  When all my items were dropped off the sweater came back with marks in sweater that were never there before. So it was sent back many times. And came back damaged and missing button. 
  invoice never said it had marks till it was sent back to get cleaned. 
  The store manager had me fill out claim and ***** said that he would get check out after he picked up sweather. 
  Now he is choosing to lie about what he has said to me on the phone many times, and they could talk to the store manager. Also, I have multiple messages from her on my voicemail.
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife dropped off two pieces of clothing to be dry cleaned and received a receipt. When she returned a couple days later to pick up the clothes, she was told they were not there. She produced the receipt and they still could not find the clothes. To date, they have been unable to find them, have blamed my wife for losing a receipt she gave them, and refused to take responsibility for the lost items.

  Business Response

  Date: 08/16/2023

  The Regional Manager has been in contact with *****************  A reimbursement check is being sent to the customer.  

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 15, 2023- I handed a women's 2-piece suit and my 2023 ****************** ***************************** Superbowl ****** to an employee at the cleaners named "Rose." **** the suit and the jersey were brand new and still had all of the original tags on them......................March 31, 2023-I picked up my jersey and suit from the cleaners. Later that evening when I got ready to hang the jersey up, I noticed two very distinct puncture holes in the jersey where the cleaners attached one of their tags to it. Not only are the holes very noticeable, in doing so they permanently damaged my brand **********. I immediately called the cleaners but they were closed. ......................................................April 1, 2023-I returned my jersey to the cleaners. And "****" acknowledged that it was brand new and with the tags still on it when I dropped it off. I then gave it back to her and requested to file a claim for compensated to replace it. .......................April 17, 2023-I returned to the cleaners. **** stated to me she had been off from work and was "surprised nobody tried to call" me. She then went and got the jersey, which had a blue post-it note attached stating there was nothing they could do about the damage. When I asked **** what happened to the claim, she never even submitted one. It was only after I insisted that she reluctantly handed me a yellow sheet of paper with the words "Priority Form" printed across the top. I completed the form at the counter and immediately handed it back to Rose. ....Since then I've called Jack Brown Cleaners more than three times and stopped by there twice to check on my claim. Each time "****" tells me she will call me back. I have yet to receive a call from "Rose" or anyone else, and Jack Brown Cleaners has had my jersey for over two months. .......................If I am unable to resolve this issue through these channels, my next course of action would be to file a lawsuit in the county's small claims court.

  Business Response

  Date: 05/26/2023

  JBC has done all that we can to rectify this issue at no charge to the customer.  The jersey is ready for pickup.  

  Customer Answer

  Date: 05/30/2023

  Complaint: 20102959
  
  I am rejecting this response because:

  Unacceptable resolution. 

  
  Regards,
  
  *****************************