Business ProfileforA+ Federal Credit Union

We initially noticed an unrecognized charge on our business account with **********************. Our business is Fresh Face Aesthetics PLLC, Acct #********* called the general customer service number of the bank to inquire about the charge. The customer service agent wouldnt provide any information regarding: the company who charged it. We decided to dispute the charge immediately, which prompted an investigation into it by them. We received a letter in mail saying they investigated the disputed charge and found nothing fraudulent. Despite the letter saying we have right to all the info they found, when we asked for it from another representative, they wouldnt provide any info for the company, or phone number. We asked for this so we could inquire, investigate further, and try to resolve this ourselves, given the above. This representative told us he was advised not to give us this company's phone number, and still refused to give us any info re: their investigation.We then asked *******. to speak to his supervisor who was advising him on the processes for how to handle this issue w/ our business account. We then explained the above situation to her, and she said she would get back to us w/ her findings. She got back to us and told us that the charge was legitimate and that it was from a "mortgage company." We still were not able to access any info regarding re; this charge or look into it ourselves. She told us that despite us not knowing the charge, the business, or them to find anything fraudulent, nor provide us any useful info to do our own investigation, that all they could do now was put a stop payment on any potential future charges, but they were refusing to credit us back the incorrect/fraudulent charge in question. Now the supervisor wont return our calls, to further discuss options, and we still have no clue who this company is.This is the 2nd time this scenario took place w/ A+ FCU. Charge was deducted on February15.