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Business Profile

Internet Marketing Services

Modernize
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 288 total complaints in the last 3 years.
  • 88 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2026

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not contact this company and they are calling me repeatedly. I want to be put on the do not call list.

    Business Response

    Date: 01/30/2026

    Thank you for bringing this to our attention. We apologize for the inconvenience. Your number has been added to our Do Not Call list, and you will no longer receive calls moving forward.

  • Initial Complaint

    Date:01/16/2026

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Modernize calls me multiple times every day, sometimes even after Ive gone to bed. Ive told them Im not interested. Can the BBB please make them stop harassing me? Thank you.

    Business Response

    Date: 01/16/2026

    Thank you for bringing this to our attention. We apologize for the inconvenience. Your number has been added to our Do Not Call list, and you should no longer receive calls from us. If you have any further concerns, please let us know at REMOVED

  • Initial Complaint

    Date:01/09/2026

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want my phone # on the do not call list. I ask to be put on and get hung up on and continue to get endless calls. I can't take any more of these calls! Remove me from the list.

    Business Response

    Date: 01/09/2026

    Were very sorry for the repeated calls and the inconvenience this has caused. Weve added your number to our Do Not Call list and will ensure that all further calls are stopped. Thank you for your patience and for letting us address this matter.

    Customer Answer

    Date: 01/12/2026

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Regards,

    REMOVED

  • Initial Complaint

    Date:01/06/2026

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting multiple calls in an hour and for the full day into the evening

    Business Response

    Date: 01/08/2026

    Were sorry for the inconvenience and appreciate you letting us know. Your number has been added to our Do Not Call list.

  • Initial Complaint

    Date:01/05/2026

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been receiving multiple daily calls for over a month, sometimes as many as 10 per day. I have no idea where they obtained my information but I certainly didn't sign up for this harassment. I'm not even a homeowner - I rent! I'd like them to lose my number and stop calling me.

    Business Response

    Date: 01/06/2026

    We sincerely apologize for the repeated calls youve received and the inconvenience this has caused. We understand how frustrating this must be, especially since you did not request our services. Please be assured that your phone number has been added to our Do Not Contact list to prevent any further calls.

    Thank you for bringing this matter to our attention.

    Customer Answer

    Date: 01/06/2026

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Regards,

    REMOVED

  • Initial Complaint

    Date:01/05/2026

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After telling them not to contact me they call on a federal holiday at 8am

    Business Response

    Date: 01/06/2026

    Were very sorry for the repeated calls and the inconvenience this has caused. Weve added your number to our Do Not Call list and will ensure that all further calls are stopped. Thank you for your patience and for letting us address this matter.

    Customer Answer

    Date: 01/06/2026

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

    Regards,

    REMOVED

  • Initial Complaint

    Date:12/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been making unsolicited calls to me for several months. I never provided them my phone number, never did business with them, and in fact am listed on the Do Not Call list. And yet, the calls keep coming.

    Business Response

    Date: 01/05/2026

    Were very sorry for the repeated calls and the inconvenience this has caused. Weve added your number to our Do Not Call list and will ensure that all further calls are stopped. Thank you for your patience and for letting us address this matter.

  • Initial Complaint

    Date:12/22/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Modernize keeps calling me. No idea how they got my number. Sometimes they call multiple times within one hour. Put me on a do not call list please. I'm tired of them calling multiple times a day.

    Business Response

    Date: 12/22/2025

    Were very sorry for the frustration this has caused. Will ensure that your phone number will be added to our Do Not Call list, and you shouldnt receive any further calls from us. Thank you for bringing this to our attention.

  • Initial Complaint

    Date:12/19/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company calls my number every day.

    Business Response

    Date: 12/22/2025

    Were very sorry for the repeated calls and the inconvenience this has caused. Weve added your number to our Do Not Call list and will ensure that all further calls are stopped. Thank you for your patience and letting us address this matter.

  • Initial Complaint

    Date:12/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted information for a bathroom remodel quote and start receiving phone calls day and night.They are relentless! I need my contact information removed immediately!Update! As Im typing this, I received another phone call and again asked to be removed from the call list. The caller said he would remove me from the call list but then told me I needed to individually request the contractors who continue to call me not to call me anymore! I responded by telling him that it is his companys responsibility, not mine as they sold my information and he hung up on me!I am demanding they make sure every single person/company they sold my information to cease and desist calling me immediately!

    Business Response

    Date: 12/11/2025

    Were very sorry for the frustration this has caused. Will ensure that your phone number will be added to our Do Not Call list, and you shouldnt receive any further calls from us. Thank you for bringing this to our attention.

Modernize is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.