Complaints
Customer Complaints Summary
- 145 total complaints in the last 3 years.
- 91 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving back to back phone calls from this company, and they are unsolicited. I have received three phone calls in the past ************************************************************** on the do not contact list.
Business Response
Date: 07/31/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Thank you for allowing us to address this.Customer Answer
Date: 07/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *****Initial Complaint
Date:07/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received 20 calls from them in 2 hours. I never filled out anything for home improvement. My home is 4 months old. Also looking at all the complaints in the last month. They need to be heavily fined and maybe closed down. I will never use them and will inform every of this. Also that many unsolicited calls is against the law. So they should be fined for every single calledBusiness Response
Date: 07/21/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. Thank you for allowing us to address this. Let us know if you have another phone number that has been contacted so we can add it to our Do Not Call list right away, you can reach us at *********************************** Again we apologize for the inconvenience.
Initial Complaint
Date:07/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple sales calls a day. I repeatedly tell Modernizor I am not interested in home improvements and not to call me. They ignore my request and continue to call.Business Response
Date: 07/18/2025
We sincerely apologize for the inconvenience and frustration caused by the repeated calls. It was never our intention to disregard your request. We take Do Not Call requests very seriously. Your number has now been permanently removed from our calling list. Again, were truly sorry for the repeated calls and appreciate you bringing this to our attention.Customer Answer
Date: 07/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:07/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business keeps calling me everyday please remove me from your list!Business Response
Date: 07/10/2025
We do apologize for the inconvenience. We will ensure your phone number is added to our Do Not Call list. If you have any concerns or another phone number to add, you can reach us at ***********************************Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receiving multiple calls and they dont leave a messageBusiness Response
Date: 07/07/2025
We sincerely apologize for the inconvenience of the unnecessary calls and will ensure that your number will be added to our Do Not Call list today. We receive homeowner contact information when you or your agent completes a form asking for help locating a contractor on one of our websites. We're sorry this isn't what you needed.Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ceaseless phone callsBusiness Response
Date: 07/07/2025
We do apologize for the inconvenience. We will ensure your phone number is added to our Do Not Call list. If you have any concerns or another phone number to add, you can reach us at ************************************************************.Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Place me on the do not call list. Im constantly getting calls from you. I have no desire for your services. I will never use your company now after how annoying your phone calls have been.Business Response
Date: 07/07/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list right away to stop any unnecessary calls moving forward. If you have another phone number to be removed from our list, you can reach us at ***********************************Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received 5 phone calls from Modernize in less than 6 hours. I dont know what they want but that is not the way to market your business. Stop annoying people who dont want to do business with you anyway.Business Response
Date: 07/07/2025
Thank you for bringing this to our attention.
We apologize for the inconvenience these calls have caused. We take concerns like yours seriously and will ensure your number is removed from our contact list immediately.
If you have any further questions or issues, please let us know or reach us at ***********************************Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am receiving over 20 calls a day from multiple numbers asking to speak with "******" . I have told each one that there is no ****** here now or ever. They refuse to stop calling. I am now getting text messages for "******" despite asking repeatedly to be placed on the do not call list. They say that they cannot help if I get calls from other numbers.Business Response
Date: 06/25/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list immediately to prevent any unnecessary calls in the future. Thank you for allowing us to address this. If you have another phone number to be added to the list, please reach us at ***********************************Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Spam calls- multiple times a day for over a month now. I keep blocking the number and they call from a different one. I cant get them to stop calling me!Business Response
Date: 06/23/2025
Thank you for bringing this to our attention. We apologize for the inconvenience these calls have caused. We will add your number to our Do Not Call list immediately to prevent any unnecessary calls in the future. Thank you for allowing us to address this.
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