Complaints

This profile includes complaints for Oracle America, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Oracle America, Inc

  2300 Oracle Way Austin, TX 78741

  
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  NetSuite, Inc.

  233 S Wacker Dr Fl 45 Chicago, IL 60606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested an accounting of disclosures of my PHI as well as an opt out form to opt out of the sharing of my PHI by Oracle, which I am permitted by law. I have not received a response from Oracle nor have I received a response to my request for an opt out form. My medical provider has not heard back from Oracle on the accounting of disclosures on their end, which I am permitted by law, as Oracle is considered a "Business Associate" of my medical provider. Please put me in contact with the person who can handle my request for an accounting of disclosures and the opt out form.

  

  Business Response

  Date: 07/10/2025

  Thanks for submitting your concern. Please send your name, company, and health care delivery system to ************************************************************************* so we can further look into this issue.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a retailername of the business is *********. I have used Netsuite services for my POS and we have had a contract for several years up until September 2023. Now, I have an IRS audit and need to obtain my data from 2021 that is in the Netsuite system. I have tried for months to get an individual on the phone and will even pay for a work order to be open so that could obtain this information for 2021. I have called numerous times, written to the CEO, went through the sales and customer service channel to no avail. Not obtaining this information could cause me severe financial distress and I cant get anyone to respond to this issue.

  

  Business Response

  Date: 06/23/2025

  This is being addressed directly with the individual.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/9/24 $6,044,45 We were told that Netsuite would have us up and running by December 19th, 2024. The product was not available to us until after January 2025 Due to this delay had to continue to pay our current Accounting suite as well as make the Payment to Netsuite. There were slow to respond It was also not disclosed that we would have to pay for a separate *************************** We have never been able to use their software for what we were told we could use it for. We need a refund for product and services not delivered.

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **************

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Oracle Cloud account and virtual machine were terminated without any notice, explanation, or opportunity to recover my data.I was using Oracles Pay-As-You-Go cloud service to run a virtual machine that contained important project files. My team and I invested over 200 hours into this work. One day, without warning or any communication, my entire Oracle account was deleted including the virtual machine. I was given no explanation, no warning, and no opportunity to retrieve my data.I contacted Oracle Support, but they refused to provide a reason for the termination and were dismissive and unhelpful. When I asked to escalate the issue, my support chat was closed multiple times without resolution.I am requesting one of the following:Temporary or permanent reactivation of my account so I can retrieve my files from the virtual machine.A copy of the files from the virtual machine sent to me.This was a paid account and I believe I am entitled to access the data I created. I simply want my files back nothing more.

  

  Business Response

  Date: 05/05/2025

  Thanks for submitting your concern. Please send your name, tenancy OCID, subscription ID, and support ticket links to *********************************************** so we can further look into this issue.
  

  Customer Answer

  Date: 05/09/2025

  Complaint: 23194108
  
  I am rejecting this response because: oracle has not responded to my email yet.
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 05/16/2025

  We have responded to the customer's email and are looking into this matter. 

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed a license on Crystal ***** Then within a few weeks had excel told me the license had expired. I've paid ********************** about $1500 for 3 years of old support and for a new license. Yet getting anyone on the phone to give me a new license key is like finding a needle in the haystack. THEY SHOULD NOT BE SELLING these products to small customers like me . They are just not set up to service us appropriately. The ecosystem is incredibly confusing and impossible to navigate.

  

  Business Response

  Date: 03/20/2025

  This issue has been addressed and resolved with the customer. 

• Initial Complaint

  Date:11/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an Oracle Cloud trial that converted to a subscription. Oracle for no reason, decided to terminate the entire instance and gave no explanation as to why. I'm not seeking monetary recovery, I want to know why they are doing unethical business practice of terminating customer's environments without warning. A call into support and sales gave no reason or explanation why. I'm filing a complaint against this business for wrongfully terminating our instance and others have had the same problem. Service Request # 3-37482072761 was opened on 7.25.24 but no resolution was given.

  

  Business Response

  Date: 01/21/2025

  Thank you for contacting us regarding your account. We have escalated your account for review and it was determined that it will remain closed. This decision is final.

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sirs,I am continuously receiving marketing emails from Oracle and would I like them to stop.I emailed them multiple times and used the unsubscribe button on their website. However, I am still constantly receiving emails from them. The last two emails were sent on October 15 2024. I would appreciate your help with this matter

  

  Business Response

  Date: 10/17/2024

  Apologies for the experience youve had, **** submitted a unsubscribe request on your behalf for the same email that you submitted this complaint from. The emails should stop. If this isnt the email you are receiving communications on, you can submit the request for unsubscribe here: *************************************************. Hope that this resolves the situation for you. 

• Initial Complaint

  Date:08/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to sign up for the Oracle ************* for three days now from 08/27/2024 - 08/29/2024. I am trying to pay for a service and Oracle customer service has been completely unhelpful. I have "live" chatted with three "people" and they have all been unhelpful. I submitted a ticket and received the following response, "Unfortunately, we are unable to resolve this or process the transaction. This is all the information we can provide." This is completely unacceptable to a company to function and treat customers like this. They have offered no help, no solution, no way forward.

  

  Business Response

  Date: 09/03/2024

  Hello, 
  We are sorry to hear that youre having difficulties getting your account set up. To set up your account, either trial, OCI or APPS, please visit this link and follow the instructions there: 
  ********************************************************************************************************************;
  Additionally, if youd like, you can get directly in contact with either support or sales, to make a purchase over the phone. Support is available Monday to Friday from 5 a.m. to 5 p.m. PT. Here are the numbers:
  General inquiries: *************** or ***************
  Sales: *************** (**)
  We hope that this brings a resolution to your situation. 
  Have a great week ahead.

  Customer Answer

  Date: 09/06/2024

  Complaint: 22213677
  
  I am rejecting this response because: I called the number provided and was transferred to support. The support people said they couldn't help me unless I was already a customer and said I needed to use the chat. I explained that I had used the chat three times and they were unhelpful, and also submitted a ticket and they were also unhelpful. They gave me another number to called ************ but this number hung up on me once and then when I tried calling back several times I could not get through. I just want to create an account. Why is this a seemingly impossible thing to do? 
  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 09/16/2024

  We are terribly sorry that your experience with the support lines were not ideal. We would recommend using the self service process of creating and registering your own account with the steps we provided in our previous reply: ***************************************************************************************************************
  These work for whatever account you are trying to create. If you are still having difficulties, please let us know what type of account you are trying to create, what type of error you are getting, please provide a screenshot with the error, let us know at what step you are getting this error. 
  These instructions are tried and tested and guaranteed to work so you will be able to set up your account in no time. 

  Customer Answer

  Date: 09/17/2024

  Complaint: 22213677
  
  I am rejecting this response because: I am still unable to create an account. I have attached the screenshots. When I go to click start trial after putting in my credit card information, it says there is an error. If I try to do it again I get a forbidden message and I can't fill out anything. I have tried what chat suggested and cleared my cache and waited 30 minutes before trying again. I am also certain that my credit information and billing address is correct. 
  
  Regards,
  
  ****** ******

  Customer Answer

  Date: 09/19/2024

  Complaint: 22213677
  
  I am rejecting this response because: I am still unable to create an account. I have attached the screenshots. When I go to click start trial after putting in my credit card information, it says there is an error. If I try to do it again I get a forbidden message and I can't fill out anything. I have tried what chat suggested and cleared my cache and waited 30 minutes before trying again. I am also certain that my credit information and billing address is correct. 
  
  
  Regards,
  
  ****** ******

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:05/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company ****************** dba AOC Selections) has been a NetSuite customer since late 2020. *********************** is owned by Oracle.) In November 2023, we reached out to our NetSuite account manager about an add-on service (FarApp) that would integrate our NetSuite account with our Shopify account. We had many conversations about how the system would work, and about our required timing (needing a solution in place by Jan 1 2024). We signed the agreement and agreed to pay the license fee and a setup fee. We were then repeatedly told that no one was available to do the work. In mid January, the work had still not been completed, so we reached out to cancel, indicating that NetSuite was in breach of contract. We were losing business every day. NetSuite has not refunded the money we paid to set up the connector, and are still attempting to collect on the license, threatening to turn off (some portion of) our account. I have reached out to my account manager several times in order to resolve this issue -- we simply want to get refunded what we paid for a service we never received, and we want the threatening letters to cease. We still very much rely on NetSuite for day-to-day activities and will be seriously harmed if they turn off our entire account. (Whether they would do this is not particularly clear from the wording of their threat.) I would love to resolve this before that becomes an issue, and my attempts to resolve this to date have been entirely unsuccessful. (Separately but related, we are extremely unhappy with NetSuite in general. They are NOT a solution for small business and do not have a customer service mindset.)

  

  Business Response

  Date: 06/17/2024

  This is being addressed with the customer.

  Customer Answer

  Date: 06/17/2024

  Complaint: 21741974
  
  I am rejecting this response because: I have not heard from NetSuite regarding this issue. My account representative has indicated they will refund the amount paid for the implementation team (who never touched the project), but have not indicated they will stop billing me for the service we never used (because they did not implement it in a timely fashion).
  
  Regards,
  
  *******************

  

  Business Response

  Date: 08/08/2024

  This issue has been addressed with the customer.

  Customer Answer

  Date: 08/14/2024

  Complaint: 21741974
  
  I am rejecting this response because: the business continues to send me bills and has now stopped applying my payments on other invoices. It is so offensive that a company this large (my complaint is a rounding error for them) cares so little about its customers.
  
  Regards,
  
  *******************

  

  Business Response

  Date: 09/03/2024

  This issue is being addressed with the customer. 

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to lodge a formal complaint against NetSuite regarding unethical business practices that have significantly impacted our operations and financial expenditure. Our company , Bull Outdoor Products, went live last year and our spent nearing half a million dollars each year.Since the initial implementation phase, we have encountered numerous challenges. However, a particularly egregious issue has recently arisen concerning the initial customization performed by the NetSuite implementation team. This customization, integral to our business operations, has been found to have significant deficiencies that compromise our workflow and operational efficiency.Despite the customization being carried out by their official implementation team, NetSuite has now advised us that any rectifications required will incur additional charges, for which they have recommended hiring their Advanced Customer Support (ACS) team. This expectation to pay extra to correct a service that was not fit for purpose from the outset is not only unreasonable but reflects poor business ethics and lack of accountability.Given the substantial investment we have already made and continue to make in their software, it is both unreasonable and unethical to expect additional payments for fixing issues that should have been addressed during the initial service delivery. This situation has put an undue strain on our resources and has diverted our focus from business-critical operations.We hope to find a resolution that does not involve further financial burden on our company, ensuring that NetSuite upholds a standard of service that matches their financial demands and maintains fairness in their customer engagements.Thank you for your attention to this matter. I am hopeful for a swift response and a satisfactory resolution to this issue.