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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is drafting money from my account WITHOUT any knowledge to me as why. We have ZERO debt in collections. Its impossible to get ahold of anyone at this company. I will be seeking legal action.Business response
09/27/2023
Good morning,
Please be advised that the account is no longer with our office. The consumer will need to contact the client directly.
We apologize for any inconvenience.
Initial Complaint
12/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have made regular $50 payments but not all payments are being turned in. I have email proof that they have been made. I was also not notified that there would be a portion of my payments being kept.Business response
12/30/2022
Good Morning,
Attached, please find our response to this complaint.
Should you have any questions, please reach out to our customer advocate ********************.
Thank you,
*********
Customer response
01/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
09/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received an email from municipal services bureau (MSB) claiming that I owe money to the ******** County clerk of court. I am completely unaware of any such debt or why I would owe any money to the county court. Is this a scam??? The only reference number they provide it is “citation number” ********.Business response
09/28/2022
Good Morning,
Attached please found our response to this complaint.
Should you have any questions, please contact me.
*********
Initial Complaint
09/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Automated calls are harassing us daily, sometimes multiple times per day. I cannot resolve this myself, as this is not my account and I am unable to speak to the collections agency directly to stop to harassment due to these calls being recordings only. It has been YEARS that we have been unfairly receiving daily calls from this agency. They are trying to get a hold of someone who previously had this phone number many years ago. This collections agency needs to please stop calling and update their address book so that they are reaching the correct party. This is incredibly frustrating and forces us to turn off our phone rendering it unusable to avoid these harassing calls.Business response
09/20/2022
A detailed response to the complaint is attached.Initial Complaint
09/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Gila LLC continues to call a business phone line requesting payment of a debt for someone that has never worked at this business and is not associated with the business in any way. That individual may have had the number prior to it getting assigned to my employer. Multiple times I've called these debt collectors to request cease and desist on the calls, but they continue - typically from a different phone number. I then began blocking the robo calls from this company and they just change phone numbers and the robo calls begin again.I am requesting now, through this BBB complaint, that Gila LLC cease and desist calling my business line for attempts to collect a debt from someone that is not and has never been an employee at this business.I've attached an image to this complaint showing just a sample of how often Gila LLC continues to robocall my business phone line about debt collection.Business response
09/15/2022
Our response to the complaint is attached.Customer response
09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
08/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Navient refused to pause my student loans during the pandemic and currently which is the law. I have 17 years of federal government work history and have submitted several applications for student loan forgiveness hearing nothing back. Navient calls daily to harrass me over a $5 under payment during a time when student loans aren't even due. ***** has also canceled 10k in loans and I owe 3k currently. I meet all income requirements earning under 125K personally and 250k combined income. I have deleted all ongoing payments to Navient going forward. I wish to have no further contact with this business as I do not owe anything to them at this point.Business response
09/14/2022
A detailed response to the complaint is attached.Customer response
09/15/2022
Complaint: 17767049
I am rejecting this response because: there is an acct. its should be under ********************************. This is my maiden name. My email addresses and phone numbers linked to this acct are ******************* and **********
Regards,
*************************Business response
09/28/2022
A detailed response to the rejection is attached.Customer response
10/03/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
08/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been receiving calls for over a year from a company that comes up as Gila, LLC. They would never leave messages so I finally called back. The first conversation was unsettling because the clerk **** or ***** would not tell me why she was calling until I verified myself. Once I verified my info, she proceeds to tell me I owe a balance from a toll. I let her know I was told that the toll was taken care of because I was Active duty at the time. I never received anything in the mail and I called the Texas toll place to verify numerous times. She proceeded to ask if I would pay the balance in full that same day. I told her I would prefer verification in writing before paying. She asked for my address, and once she realized I live in ******, ** told I need to be transferred. After being on hold almost 30 mins I called back. I asked why it matters where I live when she was just about to make me pay before verifying my current location. She was rude, dismissive and immediately placed me on hold. I have no issues with paying anything I owe. I find it extremely counterproductive to tell me I owe a debt and expect me to pay without any documentation. Then when I ask, all of a sudden you arent licensed for the state I reside in. We are military, I am not a resident!!! What would have made sense, was her explaining why I was being transferred, and making sure there was someone on the other end. These collectors are expected to do a job but you cannot mistreat customers when they are trying to resolve issues. In my case, this was a misunderstanding, like I stated, the charge occurred on Active Duty.Business response
08/30/2022
******,
I have included our response to the consumer's concerns.
Please contact me if you have any questions.
****
Customer response
08/31/2022
I just read the correspondence. And I never spoke to this business. I only spoke with a representative for ***** Pike pass in 2019. In 2019 I was on Active duty and that is when I was made aware that there was nothing due on my end. In my complaint, I reached out to the company due to the calls I began receiving. To this date, I have not received any letters. When I updated my address and requested documentation, I have yet to receive anything. The representative on the phone was not professional, and they need to review both calls. That is what led to my complaint. Anyone can call me telling me I owe something. I asked for something in writing and immediately was met with push back from the representative. What is the next step?
Business response
09/16/2022
******,
I have included our response to the consumer's additional concerns.
Please contact me if you have any questions.
*********;
Customer response
09/22/2022
I received the response and it sounds they have gotten some of the details correct. However, I believe their correspondence was sent to the wrong address. My complaint was a result of the conversation I had with their client. That client was provided my updated address which is in ******. To this day, I have not received anything in the mail.
I ended up just reaching out to the ***************** via email. They contacted me right away and I was able to pay the balance. To this day I still have not received anything from this company and dealing with them is counterproductive. Im glad I reached out to the state because I feel they wouldve given me the run around for months. Like I mentioned before, paying was never the issue, I just needed something in writing to cover me if they ever tried to come back & say I didnt pay
Business response
10/04/2022
******,
I have included our response to the consumer's additional concerns.
Please contact me if you have any questions.
****
Initial Complaint
07/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We keep receiving calls from this company about some kind of debt collection. We do not have any outstanding debts and believe that this may be a fraudulent company or someone has fraudulently used our home phone number with this company.Business response
07/27/2022
A detailed response to the complaint is attached.Initial Complaint
07/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company continues to call, not say a word, and hang-up. I have tried contacting them to remove our business phone, but they do not answer. Annoyance.Business response
07/20/2022
A detailed response to the complaint is attached.Initial Complaint
06/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have attempted to make $50 a month payments however each month my balance increases. I don't have $5000 to pay in full. I believe this kind of interest for a debt collection is illegal.Business response
06/16/2022
******,
I have included our response to the consumer's concerns.
Please contact me if you have any questions.
****
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Customer Complaints Summary
25 total complaints in the last 3 years.
1 complaints closed in the last 12 months.