Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the starter kit from Everyday Dose, which was supposed to include the medium roast mushroom coffee. I received the mild roast. I hate mild roast coffee so I would never order it given an option not to, therefore I didn't know till I tasted it that it was the incorrect roast. I chatted to a customer service agent and asked if I could exchange it. I was told they would ship the correct coffee, no problem and I would receive confirmation shortly. The confirmation was that I had ordered the incorrect coffee and I could pay to ship the wrong coffee back and they would ship the correct one to me. They even went so far as to send me a screen shot of my order to "prove" the mistake was mine except nowhere on the screen shot does it say what roast I ordered.

  

  Business Response

  Date: 07/29/2025

  Hello ****,
  
  Thank you for reaching out, and I truly appreciate the opportunity to address your concerns. My name is *****, and Im part of the Customer Feedback Team here at ******************. I'm sorry to hear about your recent experience, and I want to ensure this is resolved to your satisfaction.
  
  Upon reviewing your order placed on July 20, 2025, I can confirm it was for our 30 Servings ******************, totaling $28.62 (tax included), under the email address *******************************. I completely understand your frustration, especially as you did not intend to select the mild roast and only discovered the issue after tasting the product. I understand that you had intended to receive our ********************, and Im truly sorry for the confusion.
  
  To clarify the confusion with our order confirmation, we recently updated the names of our blends to better reflect their flavor profiles and to align more clearly with customer preferences:
  
  - ******************** was formerly called Bold ************************************************ was formerly called Coffee+
  
  I've attached a screenshot of your order, and it does include: 30 Servings of Coffee + FREE Starter Kit, which means that the ****************** was ordered in your first order. While our website and packaging reflect these new names, some internal systems and confirmation emails may still display the former product names, which understandably may have caused this confusion. I also want to assure you that our products themselves have not changed; the formulas remain the same. The difference lies only in the way we describe and package our blends. This is part of a broader rebranding initiative to align more closely with our mission of providing functional coffee, emphasizing a holistic view of health benefits. While weve moved away from labeling our blends as mushroom coffee, mushrooms remain a key ingredient, along with other powerful functional elements that make Everyday Dose so unique. We cannot apologize enough for the confusion here. 
  
  Although our standard policy typically requires customers to return incorrectly ordered items prior to sending a replacement, we want to make this right for you. As such, weve made an exception, and I have just processed a complimentary replacement for 1 x 30 Servings of ******************** (formerly ************* to the address attached to your account. You will receive an email once the order has been labeled and shipped. Please note that your confirmation email may reflect the name *************** but rest assured, you will be receiving the Medium Roast.
  
  We want to sincerely apologize for the confusion and inconvenience this experience has caused you. What you encountered should not have happened, and we are actively working to correct the systems and processes that led to this issue.
  
  Our team is currently undergoing a comprehensive update of our ordering and fulfillment systems to ensure full alignment across our website, packaging, and internal confirmations. This will help eliminate inconsistencies and prevent similar misunderstandings in the future. Thank you again for taking the time to bring this to our attention. Your feedback plays a crucial role in helping us improve, and we truly value your patience and understanding. At Everyday Dose, we are committed to ensuring your experience reflects the quality and integrity of the products we stand behind, and well continue to work hard to earn your confidence every step of the way.
  
  If there is anything else I can assist you with, please don't hesitate to reach out again, we are always here to help.
  
  Have an excellent day! 
  
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2025, my credit card was charged $107.30 by Everyday Dose. I contacted them via email (which is the only means to communicate) informing them that I had an unauthorized charge. They responded to my email stating that I had subscribed to their product on July 5, 2025 at 4:35 p.m. They stated that my subscription was activated when I clicked on a button labeled 'Try Today'. That would be impossible for me to subscribe to something without entering my credit card number, which I did not. It would also be impossible because I was having dinner with my wife at the time and then driving home. Prior to that, I was on a river kayaking. Based on that, it would appear that they retained my credit card information from when I ordered from them several weeks ago. This was a one time order and I checked 'no' to subscribe to future orders. They sent a screenshot of a time stamp in which they claim I subscribe. The screenshot is nothing more than a log of the subscription that I did not subscribe to. It includes a partial conversation with online support when I was telling them that I had not subscribed to anything. They are refusing to cancel the order because they said it was already shipped, which was false because that would require them to ship the product prior to me getting charged. This company's website is full of traps to get people to click on links that I think capture customers into an unintentional subscription. They should be sued for fraud.

  

  Business Response

  Date: 07/08/2025

  Hello *****, 
  
  ***** here from the Customer Feedback team at ******************, I hope you are well today. First and foremost, I want to offer my sincere apologies for the frustration and confusion this situation has caused. I completely understand how upsetting it must feel to see an unexpected charge and feel like your concerns aren't being heard. Please rest assured, Im here to help and get this resolved as clearly and kindly as possible.
  
  After reviewing your account, I was able to locate your information under the email address: *******************************. I can confirm that a subscription was activated during your initial order on June 5, 2025, for our discounted 90 Servings Starter Kit + a free bag of *******. To clarify, we would never charge a customer or retain card information without their direct authorization. Our process works as follows: when you click the button labeled TRY IT NOW on our site, it initiates a subscription plan. This button is tied to terms that indicate an ongoing subscription, and your payment method is only charged if the order is successfully placed and accepted by the customer. Its also important to note that this subscription option is only available when purchasing a discounted item through our website. For example, in your case, you ordered the 90 Servings Starter Kit for $74.78(including tax), from the regular price of 90 Servings Starter Kit, which is $135.00. This discount is offered as part of our subscription program.
  
  We also send an email reminder three days before every renewal with the subject line: Your next freebie is coming. This gives our customers time to skip, cancel, or modify their orders as needed. That said, I truly understand that this may not have been communicated clearly enough, and for that, we are very sorry.
  
  We completely understand that you intended to place a one-time order, and we cannot apologize enough for any lack of clarity during the ordering process. To make things right, I have gone ahead and issued a full refund for the charge made on July 5, 2025, it will take 5-10 working days for the money to be back in your account, and I can also confirm your subscription has been canceled and you will not be charged again. As the order is already in transit, we are unfortunately unable to cancel the shipment at this stage. However, if you're able to refuse the delivery when it arrives, that would be helpful. If not, please dont worry, the refund has already been issued, and no further action will be required on your part.
  
  We want you to know how deeply sorry for your experience you have had with us. At Everyday Dose, we never want a customer to feel caught off guard or unsupported, and we take full responsibility where we fell short. We truly value your feedback, not only because it helps us understand what went wrong, but because it shows us exactly where we need to be better. Knowing where we need to improve is essential for us because we are constantly working to build a company that does right by its customers, always. You have every right to expect clarity, fairness, and transparency, and we are truly sorry that we didnt meet those expectations this time.
  
  Please know that we are taking your message seriously, and its already being shared with our team so we can work to ensure this kind of confusion doesnt happen again. If there is anything else I can assist you with, please don't hesitate to reach out again, we are always here to help.
  
  We hope you have a lovely day! 
  
  
  

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my subscription for months. I have been emailing this company repeatedly and they allege they cannot find an account, yet they have my name, telephone number, shipping address, email address and credit card number. I am getting automatic shipments around the 19th of every month. I've had conflicting emails regarding whether or not I have an account. In April I was told that they show no account for me (active or otherwise) and that I should not get anymore shipments. In May, I get a shipping notification to my email address. I start emailing them again and they give me a link to access my account which is under *********************** I accessed that link and am automatically told that there is no account with that email address. I've asked to have a telephone conversation with them and they refused saying all communication must be via email. How can they not locate my account when they clearly have all of my information? I really am not disputing charges nor do I want any money. I am using their product and will continue to use their product until I run out. I simply want to cancel my account and do not want to receive any more shipments. I am done with this company.

  

  Business Response

  Date: 06/13/2025

  Hey *****,
  
  ***** here from the Customer Feedback team at ******************. I truly hope this message finds you well, and I want to begin by offering my deepest and most sincere apologies for the ongoing frustration and confusion youve experienced with your subscription. After doing some very deep investigating further into your issue, I discovered that your subscription was under the email ******************************, just one letter different from the one you send to us: *******************************. I completely understand how this small detail has led to a great deal of unnecessary stress, and Im so sorry that it took this long to uncover and resolve the issue.
  
  I want to reassure you that your subscription has now been fully canceled. You will not be charged again, and there will be no further shipments sent to you.
  
  I also want to sincerely acknowledge your preference to speak with someone directly. While we currently offer support exclusively via email, so we can carefully track, document, and resolve every inquiry with the highest level of attention, we understand that some of our customers prefer a phone conversation, especially in situations like this. Please know your feedback is incredibly valuable, and Ill be personally sharing your experience with our team. We take input like this very seriously, as it helps us continue to improve the care and service we provide.
  
  Lastly, I know youve received conflicting information from us in recent months, and I want to apologize wholeheartedly for that added confusion. Its never our intention to make things more difficult, and Im truly sorry we fell short in providing the clarity and ease you deserved from the start.
  
  We wanted to make this right for you, so Ive gone ahead and refunded your most recent order in the amount of $66.03. The funds should appear back in your account within 310 business days depending on your banks processing time.
  
  Once again, I am so deeply sorry for all the confusion, the delays, and the lack of clarity youve experienced. This is not the kind of experience we want any of our customers to have, and I truly regret the stress this has caused you. If you ever need anything at all, whether its a question, concern, or just some clarity. we are always here and ready to help. 
  

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription from this company and tried to cancel my subscription, that did work so I returned the products. They sent me an email asking why I returned their product. In that email I replied that I wanted to cancel my subscription which they completely ********** husband not knowing this opened some of the packages they kept sending so I had to pay postage in the amount of $29.40 to this company who blatantly ignored my request to cancel. I want my subscription cancelled and my money back from the postage. Thanks so much, ***** *********

  

  Business Response

  Date: 06/10/2025

  Hello *****,
  
  ***** here from the Customer feedback team at ******************. I hope you are well today and thank you so much for reaching out and for taking the time to share your experience. First and foremost, I want to sincerely apologize for the inconvenience and frustration youve experienced. Its absolutely not the experience we want for anyone, and Im so sorry that your request to cancel was not handled promptly and that I'm here to get this resolved for you. 
  
  After investigating, I can see that our returns team reached out to you once your return was received at our warehouse, asking whether youd prefer a replacement or a refund. We attempted to contact you on March 28th, March 30th, and again on April 14th, 2025. However, we understand that it may not have been clear and things can slip through the cracks and that you may not have recieved these emails. It wasnt until your final message, where you we saw the request for cancellation of the subscription. That message should have prompted immediate action, and were truly sorry that it did not. Your subscription absolutely should have been canceled at that point, and we apologize for the miss communication here. I want to assure you that your subscription has now been fully canceled, you will not be charged again going forward.
  
  Regarding your return, Ive sent you a quick follow-up email so we can confirm the correct order number to ensure we process the right refund for you. We want to make this as smooth as possible and ensure youre refunded for the product as soon as we verify the return.
  
  At Everyday Dose, we offer a risk-free guarantee so even if a product is opened, a refund is still absolutely available if its not the right fit. While we typically dont reimburse return shipping costs, as noted in our Returns & Shipping Policy: ************************************************************* I completely understand how frustrating this was in your case, especially since your husband opened the packages not realizing you had requested to cancel. Given these special circumstances, please know we are reviewing this carefully and will do everything we can to make it right. I truly appreciate your patience while we work through this.
  
  We are so sorry for everything youve experienced. Your feedback is incredibly valuable to us, not only because it helps us improve, but because it reminds us how important it is to get things right the first time. We genuinely appreciate your patience, and thank you so much for giving us the chance to make it right. 
  
  Have a great day! 

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Placed first order on May 16th, 2025 ($69.00) (Order #****)- Received delivery confirmation email on May 22, 2025.- Never received package. Called ***** on May 22, 2025 and was told the tracking number given to me did not match my name or address.- First time I reached out to Everyday Dose **************** via email on May 22, 2025 to inform of this issue and that I never received my package: NO RESPONSE.- Second time I reached out to customer service via email to inform them of this issue was on May 28, 2025 - NO RESPONSE.- Third time I reached out to customer service to inform them and get resolution- May 31, 2025 - NO RESPONSE.- Started dispute against Everyday Dose with ****************** May 31, 2025.- Everyday Dose charges me AGAIN ($49.90) - NOT APPROVED CHARGE. June 9, 2025. (Order: #****)

  

  Business Response

  Date: 06/11/2025

  Hello J'***, 

  ***** here from the **************** Feedback Team at ******************. I hope you're doing well today. I want to personally assure you that Im here to fully understand what happened here and help make things right. I want to begin by offering our sincerest and heartfelt apologies for the distress and inconvenience youve experienced. I completely understand how frustrating it must be to go through this. Please know that we take situations like this incredibly seriously, and I truly appreciate you bringing it to our attention.
  
  After reviewing the information you provided, it appears that your order was placed through a fraudulent website impersonating our brand. The screenshots that you provided show that you were emailing "Primiko Store" and we were unable to locate any record of your purchase on our system using the details you provided, which confirms that the transaction did not go through our official Everyday Dose channels. Our verified website is ******************************, and we also offer products through ******. Additionally, our only customer service contact is ***************************** or through our official and verified social media channels (Instagram and Facebook). Unfortunately, we have no connection whatsoever to the seller or platform from which you received these emails, which is likely why your attempts to get support went unanswered.
  
  We encourage you to reach out to your bank to dispute the charge and seek a resolution, as well as checking if your payment method details are safe, as the website where you made your transaction could have compromised your payment method. To help us investigate this matter further, would you be willing to check your browser history and share the exact website link where the purchase was made? That would be extremely helpful in allowing us to track down and report this fraudulent site so that other customers dont fall victim to the same scam, if you can send a email over to ***************************** and ask to speak to me (*****) and I'll be with you as soon as possible. 
  
  I am so sorry this happened to you. While this situation did not stem from an order placed through our official store, please know that we are still here to support you. If you have any questions or need anymore assistants at all, we will do everything we can to assist you.
  
  Thank you for your patience, understanding, and for bringing this to our attention. We are truly sorry for the experience youve had here and we are working towards ensuring this does not  happen again! 

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  J'*** ******* E *****

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ONE TIME ONLY shipment of Dose ********* came, but a second shipment came LATER as well. obviously on a subscriber listing- THAT I NEVER WANTED OR SIGNED UP FOR !!!!! I TRIED for several days working through their website to either freeze OR stop any other shipments. the auto answer person and I went round and round. I could not cancel until I had an account - tried try to sign up an account, they said it wasnt in their files and would be returned to the same loop telling me to sign up an account. Even sent a screen shot of the blurb that would keep me going around - the help stopped. I then looked them up with you and got the phone # - tried repeatedly.. just a busy signal- ( really? for. coffee **** no leave a message?). I WANT ANY FURTHER SHIPMENTS CANCELED !!! I DO NOT WANT A SUBSCRIPTION. !!!!

  

  Business Response

  Date: 05/30/2025

  Hello *******,

  I hope this message finds you well. My name is *****, and Im part of the Customer Feedback team here at ******************. Thank you so much for reaching out to **** truly appreciate you taking the time to share your experience. First and foremost, I want to sincerely apologize for any confusion or frustration caused by your recent subscription experience. We understand how important transparency and clarity are, and I'm truly sorry for any inconvenience this situation has caused.
  
  Upon reviewing your account, and noticed that a subscription was set up with your first order on 28th March 2025 under ************************** Please rest assured, that we would never charge or ship products without your authorization. I apologize if this wasnt clearly communicated. I've added screenshots of our checkout through if you can kindly check what's highlighted in blue. By clicking "TRY IT NOW", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order Summary section of this page until you cancel your subscription. You can cancel your subscription at any time.
  
  We also keep our customers informed by sending reminder emails or SMS three days before every order shipment. The subject for the email is "Your next freebie is coming". Not to worry, I've gone ahead and canceled your subscription for you, and you will not be charged again. We wanted to make this right for you, so Ive processed the refund for your last order #******** in the amount of $39.78 The refund should reflect in your account within 5-8 business days.
  
  We want to sincerely apologize for the confusion and frustration this experience may have caused. Your feedback is incredibly important to us, and were truly sorry that our subscription process was not clearer from the start. Please know that we take your concerns very seriously, and your comments are already being shared with our internal teams to ensure we communicate more clearly and transparently moving forward.
  
  We are genuinely committed to improving and to making things right for our customers. Your input is helping us take meaningful steps toward providing a better, more seamless experience for everyone in our community. If theres anything more we can do to support you, please dont hesitate to let us know. We're always here and ready to help. 
  
  We hope you have a great day! 

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue billing after cancelation for the past 4 months. I have cancelled all subscriptions and contacted them directly, I have also had charges reversed through my credit card, however they continue to bill. There is no direct contact number and emails go unanswered.

  

  Business Response

  Date: 05/15/2025

  Hello *****, 
  
  ***** here, from the Customer Feedback team here at ******************, I hope you are well today, and thank you so much for reaching out to us about your issue with your orders. We completely understand how frustrating and inconvenient this must have been for you, and please know that I'm here to investigate and have this all resolved for you as soon as possible. 
  
  After reviewing your account under the email: *********************************** and phone number: ************, I can confirm there have been five orders placed:
  
  - Order #******** Placed on October 8th, 2024 for $27.27. This was your first order through our website and initiated your original subscription.
  - Order #******** Placed on October 28th, 2024 for $25.25, which included our seasonal Pumpkin Spice *******. - ordered through our website
  - Order #******** Placed on November 7th, 2024 for $65.65, your second subscription order that included 30 Servings of Matcha+, Creamer+, and second-order gifts.
  - Order #******** Placed on January 23rd, 2025, for $48.00 (60 **************** Starter Kit) and $39.00 (30 **************** and Creamer+). - ordered through our website
  - Order #******** Placed on February 5th, 2025, for $65.64, your third subscription order including 30 Servings of Matcha+, Creamer+, and your third-order gift.
  
  Please rest assured that no further charges have been processed under this email address since February 5th, 2025.
  
  During my investigation, I also discovered a second active subscription under a different email address: *************************************** and phone number: ************. This account was created on January 23rd, 2025, when another Starter Kit (60 Servings) was purchased through our website under this account. Because orders were placed under both email addresses, this led to the unintentional creation of two separate subscriptions, which has caused confusion when reviewing your order history and we are so sorry that we were not able to find this account previously. Please know I want to make this right for you straight away. 
  
  To correct this, Ive now canceled the subscription associated with *************************************** and processed a full refund of $71.72 for the most recent order on May 14th, 2025. As the order is already in transit we are unable to cancel the order at this time, which means the order will still be delivered to you but not to worry, you have been refunded. If you are able to refuse the order at the door it will be a great help if not please don't worry. Additionally, I can confirm that a chargeback you have processed through your bank for the order from April 14th, 2025 is currently still under investigation by your bank and the refund will be handled by them. I can confirm that both your subscriptions under both emails have been canceled now and you will not be charged again. 
  
  Please accept my sincerest and most heartfelt apology for the disruption, confusion, and frustration this situation has caused you over the past few months. We take these matters very seriously, and its clear that we fell short in this instance. Your feedback is invaluable to us, not only in resolving your specific issue, but also in helping us identify areas where we need to improve. We are actively reviewing our processes to ensure this kind of oversight does not happen again in the future.
  
  Thank you again for your patience and for giving us the opportunity to make this right. If theres anything else I can do to assist you, I am here and more than willing to help.
  
  

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an elderly woman and as I was looking at my bank account, I had noticed that Everyday Dose has been taking money out of my account since September of 2023. I've never ordered anything from them, and I tried contacting them, but I'm not receiving any answers. The only way of contacting them is through email, which they are ignoring. Somehow they have stolen my information and now that I'm aware, I'm contacting my bank. There is no order or tracking number because I've never ordered it.

  

  Business Response

  Date: 04/15/2025

  Hey *****, 
  
  I hope this message finds you well. My name is *****, and I am a member of the Customer Feedback Team at ******************. I would like to begin by expressing my heartfelt appreciation for your patience during this time. Please accept our sincerest apologies for the delay in addressing your concern.
  
  We deeply regret the inconvenience and confusion that our subscription service may have caused you. We fully understand how frustrating this situation must be, and I want to assure you that I am here to thoroughly investigate the matter and work toward a resolution that is most satisfactory for you.
  
  Upon reviewing your account, I was unable to find any orders under the email address ************************** from 2023. However, I did locate a subscription associated with your first order of 30 Servings Starter Kit for the discount price of $27.00 on August 16, 2024, under the same email address. Please allow me to assure you that we would never process charges or shipments without your prior authorization, and I deeply apologize if this process was not communicated as clearly as it should have been.
  
  For your reference, I kindly ask that you review the highlighted section in blue: By selecting "TRY IT NOW," you acknowledge that your subscription will automatically renew, and your credit card will be charged according to the Order Summary section of this page, unless you choose to cancel your subscription. You have the flexibility to cancel your subscription at any time. In addition, we make every effort to keep our customers informed by sending reminder emails and SMS messages three days prior to the shipment of each order. The subject line for these emails reads: "Your next freebie is coming" ????.
  
  That said, I can confirm that your subscription has now been successfully canceled, and no further charges will be processed.
  
  I also noticed that starting from August 15, 2024, every 30 days, an order of 30 servings of Coffee+ has been shipped ( 8 orders in total) to the following address:
  *************************************************************
  **************
  
  Our records indicate that these orders have been successfully delivered to this address (Apart from the order from 13th April 2025, this order is still in transit). Could you kindly confirm whether you have received any of these deliveries? Once we receive your confirmation, we can proceed with finding the best solution for you.
  
  If you could provide us with the email address through which the orders were placed in 2023, we would be more than happy to investigate further on your behalf. Lastly, we want to extend our deepest gratitude for your invaluable feedback. We truly appreciate your understanding and patience, and we are incredibly thankful for the opportunity to assist you. We look forward to hearing back from you and resolving this matter to your satisfaction.
  
  With sincere apologies once again, and our warmest thanks for your cooperation! 

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business practices unlawful bait and switch predatory subscriptions. They seemingly offer "one time purchase" options but then sucker you into accidentally subscribing to their product. Their customer support does nothing to solve the issue and I'm now having to cancel not one but 2 credit cards due to their malicious recurring charges.

  

  Business Response

  Date: 04/15/2025

  Dear *******,
  
  My name is ***** ******, and I am a representative of the Customer Feedback Team at ******************. First and foremost, thank you for bringing this matter to our attention, and we sincerely appreciate your patience during our review of your concern. We are truly sorry for any confusion or inconvenience caused by your recent experience with our subscription service. Please allow me to extend our sincerest apologies for any frustration this situation may have caused.
  
  After a thorough review of your account, I can confirm that a subscription was initiated on March 7, 2025, in connection with your order of 4 x 30 Servings of Coffee+ at a discounted rate of $27. This purchase was made under the email address *********************** via our website.
  
  Kindly check what's highlighted in blue. By clicking "TRY IT NOW", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order Summary section of this page until you cancel your subscription. You can cancel your subscription at any time. We also keep our customers informed by sending reminder emails or SMS three days before every order shipment. The subject for the email is "Your next freebie is coming". ????
  
  That said, we completely understand that these details may not have been as visible or clearly communicated as they should have been, and we apologize for any misunderstanding.
  
  To address your concern, we have canceled your subscription as of today, and you will not be billed for any future orders. As your most recent order has already been shipped and delivered, we are unfortunately unable to cancel or refund this particular shipment. However, we do offer a return option for customers who are not fully satisfied with their purchase, and I would be more than happy to assist you with that process if you choose.
  
  At Everyday Dose, customer feedback is incredibly important to us. It helps us grow, improve, and better serve our community. We are genuinely grateful for your input, and we hope to have the opportunity to regain your trust.
  
  Please let us know how you would like to proceed. Were here to help.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company not honoring return no questions asked return policy. Deceptive advertising. Claiming their return policy isnt as advertised which I have included in screenshots below.

  

  Business Response

  Date: 04/09/2025

  Dear ******,
  
  Thank you for reaching out and for giving us the opportunity to address your concerns. My name is *****, and Im a member of the Customer Feedback team here at ******************. I truly appreciate you bringing this matter to our attention, and I want you to know Im here to help ensure its resolved to your satisfaction.
  
  First and foremost, we sincerely apologize for any confusion or frustration caused by our return policy. Its incredibly important to us that our customers feel supported, informed, and confident in their experience with Everyday Dose. I completely understand how disappointing it can be when expectations are not met, and Im genuinely sorry that your recent experience has not lived up to the standard we strive to provide.
  
  At Everyday Dose, we stand behind a risk-free guarantee that allows our customers to try our products with confidence. This means that even if the product has been opened, you are still eligible for a full refund if it isnt the right fit for you. While we are happy to refund the product cost, our policy currently does not include coverage for return shipping. We do our best to communicate this clearly on our website prior to purchase, and we recognize that this aspect of our policy may still feel disappointing.
  
  ?? You may review our full policy here for your reference: *************************************************************
  
  In the spirit of making things right, I want to confirm that both of your orders have been fully refunded. Your Starter Kit refund of $24.75 was processed on February 21, 2025, and your second order refund of $36.00 was completed on March 24, 2025.
  
  We are truly grateful for your feedback, it plays an essential role in helping us improve moving forward. Please know we will take a closer look at how we communicate our return policy and do everything we can to ensure it is as clear and transparent as possible for future customers.
  
  If there is anything more I can do for you or if you have any additional questions, please dont hesitate to reach out. Were always here for you, and we truly appreciate your support.