Business ProfileforTecovas Fine Bootmakers

I drove to *********** from ******************************************** the state to see what size would be the best fit. Fellas there were more than accommodating and very friendly. Found the size and ordered the specific model boot I wanted in-store 1/25. The issues comes thereafter; the outlet store is clear of any fault or accusation. I send an email to the company on 1/6 to inquire a shipping eta, as it has been longer than listed. I was informed a few hours later via email it was being processed and that I should have it my way soon. At 17:00 EOD of that very same day, I received an email claiming that a refund was processed. I was furious, as I was given no clarity as of why this was done without notice, especially seeing I reached out earlier the same day. The following day, I call the number listed on their website. ******** answered and was very calming and helpful. She said she saw no reason why it was refunded and [reached] out to a manager to came back and tell me the boot was out of stock everywhere, offering a 15% coupon for the miscommunication. Still very upset with the lack of communication and waste of my time, I said fine and kindly ended the call. Sitting on the lack of transparency for a moment, I called back to speak with the manager to explain the lack of said transparency. Her rude and stuck-up attitude sent me more fuming. She then said they are out of stock everywhere; I then challenged with how come I can order it from your website right now (which she said was not possible). She then pulls it up herself, sees that it in fact is, and told me Ill let my marketing know to correct it, its out of stock. She even stretches to the length of blaming their 3PL warehouse. I, seeing she is now lying, then ordered directly off the website with the same code they sent me. Today, 2/2/24, at my doorstep, arrived the same model and size I was told was out of stock everywhere. This deceitful customer service is disgraceful and unacceptable.