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Find a Location

Barbee Mufflers & Catalytic Converters has 1 locations, listed below.

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    Business ProfileforBarbee Mufflers & Catalytic Converters

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    15704 Connie St, Austin, TX 78728-3936
    BBB File Opened:
    8/29/2000
    Years in Business:
    35
    Business Started:
    1/20/1989
    Business Started Locally:
    1/20/1989
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • AAA Muffler
    • Wayne Barbee Mufflers
    • Wayne Barbee Catalytic Converters
    • AAA Wayne Barbee Mufflers
    • Wayne Barbee Mufflers and Auto Service
    Business Management
    • James Barbee, Owner/Manager
    Contact Information

    Customer Contact

    • James Barbee, Owner/Manager
    Additional Contact Information

    Fax Numbers

    • (512) 989-3803
      Primary Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Barbee Auto *********************************************** Converters failed to try and resolve/repair my engine even after reaching out to my extended warranty which provided funds for my engine to be replaced. Found out on my own that the engine is beyond the mileage that ***** Barbee had mentioned. Not to mention he didn't even buy the warranty or even ran it by me to see if I'd decline. I've tried multiple times to get a hold of him and talk to him about this but all he has to say is "what now rainy?" On the process of them changing my engine they've "encountered" other issues which I had to pay out of pocket once I'd pick up the car and tell them the engine light was coming on. Seems like they never figured out the issue since they always had me changing something else rather than them just running diagnostics on the engine like ********* did which finally gave clarity that the engine turned out to be bad. There were multiple times whenever I told ***** that my car didn't feel right and all he had to say was well we'd have to prove that the engine was bad.As of now my car seems to be having trouble while I'm driving it and noticed that the engine light has been flashing on. I've reached out to my extended warranty and all they've said is that the shop doesn't seem to want to fix the issue so I'm reaching out to ya'll.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lexie T

    1 star

    04/11/2022

    This place is a joke. I've had my car for barely 5 months, and I've had problems since I first left the dealership with the vehicle. I've taken the car back to them for help fixing it and they overcharge just for diagnostics on problems they caused. I had battery and other issues upon the first week of having it, so I took it back to them. They kept the car for 2 weeks and returned it to me with even more problems than I sent it in with. After I got it back my car started making weird noises and my radio shorted out, so they told me basically it's a personal problem and I'll have to take it to the radio shop even though I never previously had problems with this until they "fixed" it. So that's more money out of my pocket even though they are already over charging me for a car that has a way lesser true value. Now my car is having what seems to be transmission issues. Jerking and pulling a lot, acceleration decreasing, reversing while I'm in drive, and going idle in the middle of the road. I had my car towed to their place and they've had my car for a week and are trying to charge me $133 just for looking at it. Are you kidding me? They sold me a car with transmission issues and all these other problems, and they have the nerve to charge me to find out their problem when I already told them what's wrong. They couldn't even give me a quote or tell me there would be a diagnostic charge beforehand. I'm done with this place, and NO ONE should ever buy a car from there. They are an auto mechanic shop and have no idea what they are doing except on how to waste peoples time so keep this in mind if you're looking for a cheap used vehicle because there's will just bring you hassle and money problems. I'm looking into a lawsuit now because it should be illegal for them to sell lemons and take advantage of people like this and get away with it.

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