Business ProfileforMonterey Ranch Apartments

I lived at Monterey Ranch Apartments from 08/20 to 07/22. I held renter's insurance throughout the entire residency. On 10/19/21, I was emailed by the complex that I needed to email my updated renter's insurance to ***************************** by 10/25/21, and that if I didn't, I would be charged a "non-compliant fee" starting in 11/21. I sent my policy to ***************************** 10/19/21. I received an email reply on 11/15/21 from ***************************** saying, *********************** policy has been approved. This means your policy meets all of your properties requirements. No further action is required."I began receiving "No HO4" fees of $12 each month starting in 11/21 through 07/22. I called the complex in November after seeing the first fee on the portal included with my rent to ask about the fee. The apt employee informed me that was a mistake, and she assured me the fee would be taken off of December's rent charge. After it was not removed, I attempted to call again in December and was again told by a front office staff member that the fee was a mistake and that the fees would be taken off of next month's rent. I continued to get charged and reached out via email on 01/02/22 forwarding on the email proof the policy validators sent on 11/15/21 and explaining that I continued to be charged and asked for confirmation that I would be reimbursed. I received no reply. I was never contacted by the third party company who was responsible for policy validation that there was any further action required and was told via email, as long as I do not get an email back from the policy validators that I need to correct something, no further action would be required. I finally received a reply from ************************* on 6/02/22 explaining there was an error on my policy that was reason for the fees since 11/21. After trying to resolve this issue into 8/22, the staff continues to not respond to voicemails/emails and the manager never called me as I asked.