Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

McCullough Heating & Air Conditioning has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMcCullough Heating & Air Conditioning

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.35/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/11/1988

    Years in Business: 47

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2620 Buell Ave, Austin, TX 78757-7628
    BBB File Opened:
    5/11/1988
    Years in Business:
    47
    Business Started:
    1/1/1977
    Business Started Locally:
    1/1/1977
    Business Incorporated:
    12/23/1998
    Accredited Since:
    5/11/1988
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • McCullough Heating & Air Conditioning, Inc.
    Business Management
    • Mr. Albert P. D'Andrea III, President
    Contact Information

    Principal

    • Mr. Albert P. D'Andrea III, President

    Customer Contact

    • Mr. Albert P. D'Andrea III, President
    Additional Contact Information

    Fax Numbers

    • (512) 280-3313
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2023

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    HVAC installation: 4/21/2022 HVAC broke: 6/5/2022 (*******). McCullough repair person (*******) told us we needed to call an electrician. We called an electrician and had to pay $677. Tune up: 1/11/2022 (*****). McCullough repair person (*****) told us we did not need to call an electrician and the first tech, *******, should have been able to fix the issue.1/20/23: I called and was told ***** (******** boss?) will speak with ******* and *****. Should hear back by end of day Tuesday, 1/24.1/27/23: I did not hear back by 1/24 and I called McCullough, again. They told me they would send another email to ***** and I should hear back by end of next week.1/30/23: **** (my husband) talked to *****, who had only talked to *******. ***** didn't know why ***** said we didn't need to call an electrician. **** emailed *************** ***** could review the notes and we never heard back.
    Read More

    Customer Reviews

    17 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Uwe B

    5 stars

    04/18/2024

    My upstairs 12-year old ****** system was not cooling well, and I was told I have a coil leak. I got three bids for top-of-the-line variable-speed systems (one Lennox and two Carrier) from locally-owned but large companies that I expect will still be in business in 10 years. McCullough was one of two of the bidders that determined our upstairs ductwork was undersized -- we upgraded from a two-ton system to a two-stage 3-ton system in 2011 and that work included a new return but no other ducts were replaced, resulting in a system that still had two tons of capacity. The McCullough bid included further enlarging the new return and enlarging all the ducts in the attic to allow for three tons of airflow. They also had a tech come out for a free "second opinion", who confirmed the coil leak. Finally, the total bid, including the duct work was $1k less than the other Carrier bidder, who didn't include enlarging all of the ducts. Winner winner!Installation was at the start of April, 2024 -- two days after I accepted the bid and McCullough got everything done in one day. The installers were just excellent, tidy, and really knew what they were doing -- I was with them much of the time (I find the process interesting) and really didn't have to point anything out. Now, air flow upstairs now is excellent and my upstairs home office with south-facing windows actually stays cool -- it now has a dedicated long-run duct from the plenum instead of branching from a secondary box (the run might be 30 feet long). I couldn't be happier with this result.No hesitation in recommending McCullough for A/C installation/service. Be sure to include them when getting your competitive 3 bids.

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.