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      Country
          Country

          Find a Location

          iAir Services has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • iAir Services

              12112 Roxie Dr Ste B Austin, TX 78729-7137

              BBB Accredited Business
            • iAir Services

              1201 N Industrial Blvd Round Rock, TX 78681

              BBB Accredited Business

            Business ProfileforiAir Services

            Air Conditioning Contractor
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/4/2019

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            iAir Services has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • iAir Services

                12112 Roxie Dr Ste B Austin, TX 78729-7137

                BBB Accredited Business
              • iAir Services

                1201 N Industrial Blvd Round Rock, TX 78681

                BBB Accredited Business
              BBB File Opened:
              12/4/2013
              Years in Business:
              11
              Business Started:
              11/26/2012
              Business Started Locally:
              11/26/2012
              Business Incorporated:
              11/26/2012
              Accredited Since:
              1/4/2019
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Intelligent Air Services, LLC
              Business Management
              • Mr. Christopher Hoskins, Member
              Contact Information

              Principal

              • Mr. Christopher Hoskins, Member

              Customer Contact

              • Mr. Christopher Hoskins, Member

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/24/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I was in the market for a new HVAC unit and to add a mini-split to my garage in early August 2022. After soliciting a few quotes from different businesses, I settled on Intelligent Air Services (i-air) for these services. The individual whom I worked with on a quote and on the sell was one of the main selling points for the company as he was well versed with the products and made positive recommendations. Ultimately, I settled on upgrading to the highest efficiency Carrier unit, a mini split for the garage, and upgrading to a 96% efficient gas furnace over my 80%. I was informed this would require up to three days to perform the install as well as the exhaust flue for the furnace would need to be upgraded from metal to plastic which they would complete no problem.The week of the install, Aug 29th, the team arrived and began the install. Due to the complexities, the install took 4 days total, the rainy weather prevented the flue from being installed, the whole house humidifier was unable to be completed, and a missing smart thermostat wasn't installed. The team indicated they'd return when the weather cleared to install the flue and make another trip to finish up the humidifier and install the other thermostat (when it came in from the warehouse). Starting the week of Sept 12, I had yet to hear from iair resulting in a weekly inquiry from myself about the status to each time I was told I would get a call back today/soon/this week on the date of when they would return. This continued for many weeks until the week of Oct 10th. At that time, the weather forecast indicated a cold front with temperatures dropping into the 40s were incoming. After continued inquiries, iair still has yet to come out to connect the flue for my furnace resulting in the gas furnace being unusable and vastly outside of code. I'm filing this complaint in an attempt to have work completed and my house install brought up to local and state code.
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              joyce h

              05/31/2022

              This company is wonderful! My unit was turned off as i did not need it at the time. it was an old unit with issues. the heater suddenly came on even though it was turned off at the switch. as a senior citizen with limited mobility, i could not do anything and was afraid of a possible fire, somehow i stumbled upon IAIR phone number, ********* was so understanding of my fear and had the serviceman out in 30 minutes. no charge, he made sure the unit was completely off, it was beyond repair. Two days later they installed a new HVAC unit for me and did a fantastic job. The operation of the new thermostat was explained to me even though all info about the unit was provided with the documents. i am so grateful, especially with the onset of unusually hot weather so early this year. I do and will continue to recommend them!

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