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Business Profile

Used Car Dealers

Adonis Auto Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

  • Initial Complaint

    Date:07/15/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Adonis has reported to the credit bureau that I'm 30+ day late on a payment which dropped my credit score 119 points. I have never been late on a payment. As of May 2024 we pay a 3rd party our payment, (Apoyo)Adonis is just the leanholder. I call Adonis and speak with someone in payments, he tells me I'm over 1,000$ behind and more than 30+ late. Then I tell him that I make my payments to apoyo every 2 weeks. Ok ma'am you need to contact apoyo. I had called apoyo before I call Adonis. So then I proceed to tell him that apoyo records indicate that I'm up to date on all payments and you have a payment due tomorrow. Long story short Adonis is blaming apoyo and apoyo is blaming Adonis. After going back and forth for 2 hours still nothing has been resolved. I have filled a dispute with the credit bureau. Buyer be aware!

  • Initial Complaint

    Date:07/03/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have over priced cars, with a lot of repairs that need to be done & they still expect you to pay your note, I had an issue where I was a little bit behind, they came a repod my vehicle, I recently got my vehicle back they switched the key to a off brand key which makes my car not wanna start sometimes??????? I call the repair center the lady says she would talk with her ************* would get in touch with me, but I never received a call, This company is trash , I have a 2012 ****** Sentra paying 20k ??????? This is insane! Then they have a kill switch on your car to make your car not start which should be illegal.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had my vehicle in the repair shop for months. Do not answer calls though I wait 2 hours everyday. It automatically rolls to vm at 2 hours and the manager ********************* not call back. I have sent emails as well. Meanwhile there is a car loan racking up fees and I'm in a rental.

  • Initial Complaint

    Date:04/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a 2014 jeep cherokee from Adonis auto February the first two weeks into having the vehicle the transmission and engine light emerged and the speedometer froze at 60 mph. Here we are two months later and and tone of phone calls and falls allegations of or vehicle being repaired we tried to bright the car home and the engine light and transmission light returned. Now im interested in a trade and I was told that it ok (email to verify with time,name, and date) April ******* we head for our 9am appointment. Me and my wife are informed that the money I spent was credited to a broke vehicle and listed and paid off and that we need to come up with an additional $1000 down payment and ran our credit without our permission nor knowledge until after they ran it. So now Im paying $650 a month for a 2011 *** base Kia **** with Adonis written all over and there is nothing I can do.

    Business Response

    Date: 05/01/2024

    Good afternoon, Adonis Auto Group does not have an account under this name but I do see an account that matches the address given and the situation explained in the complaint.

    Our records show that we have come to an agreement with the account holder, so we're confused where this complaint is coming from.

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle repairs out of control!!

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was supposed to been tuned up I am still paying for service fees now engine stopped. Since the ******* location is permanently closed theres no one to speak to face to face. The person working on my car stated that everything in the engine is broken how is that possible when the car just got a tune up by Adonis and I am paying for it. Now they want me to pay my car note which I will not have the whole thing because I lost my second job due to the car being in the shop. I have documentation that Im paying for the service on the car. They are telling me its on service but when I call I just get a voicemail. I need my car this is my first car on my own and now I feel like a sucker who got played still paying my car note just paid it without my car. I need answers and no one will give them to me. All they want is more money for a mistake they made by not fixing my car in the first place Adonis ***** learned my *******

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I financed a 2012 ****** Camry with Adonis Auto. I tried calling them several times over the last couple of weeks to make a payment but couldnt get them to answer. The call would just hang up. Today 10/22/2023 I wake up and my car has been repoed. Now I can get through to their customer service. They give me a second number and tell me that they notified me by email that my account was transferred for better customer service. Lies. Theyve sold my account to TriColor auto. TriColor has repoed my car. Ive never been notified and now my ******* last monies owed are going to cost more with missed work

    Business Response

    Date: 10/26/2023

    Hello ****! Our accounts management sent out communication about this change when it happened and also attempted to contact you before that. We're sorry to hear that your account got to that point with your new account holders. 

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 22, 2023 i purchased the vehicle from Adonis with a warranty. Here it is 10/11/2023 and i don't have the unit in my possession. First thing my brake hose had a recall on it and Adonis never informed me of this issue. I almost lost my life while driving because i couldn't stop at all. All the brake fluid had leaked out of my car the brake hose had a leak. Had to pay out of pocket over 300 to have that fixed. That was in August 2023. Then September 19, 2023 my car just completely stopped working. All the lights on the dash just went out car was still going in full speed but wheel wouldn't allow me to get over and make turns. I called and reported to the service center my car stopped on me. Called roadside assistance i back of ID/DL for assistance. He came jumped the car and it slowly went back off. The car sat on Highway 144 express lane for days. When they finally went to get it, it was gone ****** towed it. Waited for the to redeem it called numerose of times to check the status but no one was calling me to let me know anything about the car. Besides they need a payment. They finally got the unit as of 10/2/2023. I've been without a vehicle almost 3 in a half weeks but I've received calls regarding payments and no calls regarding the 2018 **** Escape being fixed. I still have no idea whats wrong with the car. It has affected me getting my 2 kids back in forth to school as well as myself getting to work.

    Business Response

    Date: 10/26/2023

    Good morning, we're sorry to hear about your experience. Your case was escalated to our accounts management department and it seems you are in communication with them and have next steps to get this taken care of.

    Please feel free to reach out with any other concerns,

    Customer Answer

    Date: 10/29/2023

    Complaint: 20727004

    I would like to just close it out. It's causing me more stress then anything. It's been over a month September 19,2023 is the day the vehicle stopped. My missing work due to transportation. I'm overwhelmed and very stressed over this. 
    Regards,

    ***************************

    Business Response

    Date: 11/08/2023

    We're sorry to hear about this!

Adonis Auto Group is NOT a BBB Accredited Business.

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