Reviews

Review Details

• Review fromRobert D

  Date: 03/13/2025

  1 star
  Sold me a car with a cracked wheel without letting me know. Tire went flat 2 weeks after purchase. Talked with several people including managers and the story changed several times. Finally they just all ghosted me. We drove on this cracked wheel with our 13-year old son. Lives could have been lost. We are seeking legal advice.

• Review fromGowrishankar N

  Date: 11/13/2024

  1 star
  I am extremely disappointed with the finance team at Vandergriff Acura of Arlington, **. Their lack of knowledge and unprofessional behavior has caused me significant frustration and financial loss.From the beginning, the finance team displayed poor understanding of their own processes and pressured me into decisions without providing clear and accurate information. When I encountered issues with my finance loan amount due to their mistakes, I expected prompt and efficient resolution. Unfortunately, this was not the case.The customer service experience has been abysmal. Every time I call to address my concerns, I am met with unhelpful staff who seem to lack the necessary knowledge to assist me. Instead of resolving my issues, they repeatedly transfer my call to different departments or send me to voicemail, leaving my problems unresolved.Due to the finance team's errors, I have incurred additional interest charges that I should not have had to pay. Despite numerous attempts to get this corrected, no one at Vandergriff Acura has taken responsibility or action to rectify the situation.I strongly advise potential customers to be cautious when dealing with the finance team at Vandergriff Acura of Arlington, **. Their poor service and lack of accountability have made my experience incredibly frustrating and costly.

• Review fromALI G

  Date: 05/02/2023

  1 star
  unfortunately, we have a bad experience to buying a car at this dealership.we bought a car a few months ago that had a clean carfax , but I recently noticed that the car had a front end accident, I emailed to Vandergriff Acura several times and they said to take the car in for inspection, but they just wasted my time.we had trust them business but the seller was not reliable, because the car had an accident and they did not tell this fact.unfortunately , they are not even willing to compensate for their mistakes.They were just trying to sell us another car!!!!in my opinion ; it is better to have the car you want to buy inspected by an inspector before buying a car here.

• Review fromCarolyn S

  Date: 01/27/2023

  2 stars
  I took my 2012 Acura TSX in on 1-24-23 to get the tint replaced. When setting up the appointment the week before, the Service Mgr suggested that I also get the headlights refurbished at a cost of $180. I agreed & made the appointment. I took the car in & was offered a Lyft ride back to my house. During the course of the day, I got a text from the Service Advisor saying they had done a Multi-Point Inspection & that my battery needed immediate attention. I called the Service ************ said it needed to be replaced. I had purchased the battery at that dealership. As a matter of fact I bought the vehicle there brand new in 2012. I asked the advisor if the battery was still under warranty. He said let me check. He came back yes, it's under warranty. I asked if he would replace it? He said yes. Around 1 pm that same day I received a text saying my car was ready & if I needed a ride to pick it up. I declined the offer because a friend was going to drop me off. When I arrived they took me to the cashier. There I paid for the headlight refurbish. The invoice said a battery test was performed & failed the load test. It also said the battery was replaced & anti-corrosion protection was applied. I paid the invoice & the Service Advisor brought my vehicle around to me. I first looked at the ********* looked fine. The refurbished headlights looked okay but I expected a little bit better. I then asked to look at the battery. When the advisor raised the hood, the old battery was still in place. I said that is not a new battery. He took it back to get one installed .I waited & went inside to mention it to the Service Manager. He asked if I was having issues with the battery. I said no, in the course of the technicians inspecting my car the said I needed a new battery, & that it was under warranty & would be replaced but that did not happen. He just said we will replace it now. I was taken aback by his lack of customer service. I told him they have lost me as a customer. .

• Review fromKellie H

  Date: 10/08/2022

  1 star
  They are pushy, rude, won't answer a simple yes or no question. I have never had this bad experience at a dealership before!!! Showed us a car that was NASTY!! It had dog hair all of the seats, spilt drink in the cup holders that was dried. Cosmetic damage that I had to point out as well as damage inside the car. Missing fender, a big dent on the front bumper, a huge crack on the back bumper that was about to fall off the car. All of this was not disclosed to us even when I expressed how far we were driving. I wish there were zero stars.

• Review fromMarie L

  Date: 08/22/2022

  1 star
  If I could I would put ZERO STARS. I have bought 2 cars here at Vandergriff Acura. Both cars have had the car fax completed. 2015 ****** Camry the trunk and back seats were always soaking wet when it rained. We are having the exact same problem with the 2018 Santa fe we purchased a month ago. For the Santa fe they were rude and said that I would have to pay for the diagnose to figure out where the water is coming from. What is the reason of writing a complaint if nothing will be done, everything is just swept under the rug.I suggest do not buy a vehicle with Vandergriff Acura. I am not happy, I will never purchase a car again here nor will I recommend anyone buy a vehicle here. They are over price, and **** up the prices. The sticker says one thing but at the end you pay way more.