Business ProfileforFrank Kent Cadillac of Arlington

I contacted the dealer about a SUV I saw online and asked if I could come see it in person. I was told the vehicle was on the lot by *********.I drove to see the vehicle and it was not there.Since I was at the dealer already I decided to begin the negotiation process with ***************************** and ***********************.We were unable to reach an agreement initially.The following day I was contacted by **** and we made an agreement.Part of the agreement was that dent damage would be fixed. The next day **** told me to come get the vehicle.He then told me the car was not there and I would be provided a loaner and the car would be delivered to me.After delivery I set up an appointment to get the dents repaired.My wife took the car in and waited four hours for the repairs.She was never offered a loaner or given any updates throughout this process until I called the dealer to complain.The repairs were not done correctly and I had to return the vehicle again for proper repair.I was given another loaner car, and never received a timeline of when the car would be ready.After a week and numerous inquiries (and no responses to my calls or emails to ***) I drove to the lot to see what the progress was on repair.The car was ready and waiting yet I had received no communication about it at all. I contacted *************************** as instructed by him via ****** review to express my frustrations-he never replied.The next issue is the license plates. As my original dealer tags were nearing expiration I began calling the dealer to find out where the plates were.******* told me the plates were not in because of a delay at the *** and I could come get new ones.I drove to the dealer again (for the 6th time) and was told my plates had been sent to the dealer but they didn't know where they were.I made another ****** review and was contacted by ***************************** saying she would look into the plates.***** emails me saying the plates were shipped.He had my address wrong.The tracking # says status not available