Business ProfileforThe UPS Store #2091

The *** store in ********* ** on ****** to have it shipped to ************** ** on 10/22/21. Paying $511 to have the ** wrapped and boxed for shipping,plus for $50 for $2000 of insurance, and requested signature upon delivery. At delivery the shipment was left on its side propped up against the house on the back patio with no signature obtained despite someone being home. After carefully opening the box we found the upper backing and screen damaged and proceeded to file a claim on 11/1/2021 and received acknowledgement of claim requesting pictures C-********** - [EXTERNAL] RE: Photo Request for *** Package Tracking # 1ZR5238V4238657643 [ ref:_00DF05wsA._5003k231gDJ:ref ] on 11/12/21. Pictures were returned on 11/17/21. Then submitted another email on 11/22/21 after not hearing any updates on the claim. On 11/23/21 received communication that the store who shipped would have to follow up with me on the claim. After making several attempts to call the store I was finally able to connect with **** the store manager on 11/29/21. He informed he did not have the details of the claim (opposite to what i was informed) but would reach out to the 3rd party claims team to get the details and that I needed to send him verification of the cost of the tv. Also that procedure is to reimburse for the claim plus refund the cost of shipping. On 12/16/21, after calls and two emails I was finally able to connect with **** who informed the claim was denied. Stated denied citing the ** was improperly packed. Since the ** was packed and shipped by this store I asked **** how can I be held liable for the packing and damage when *** packed the **. He agreed and informed he did submit a dispute ticket informing the store packed the tv however the claim was still denied for packaging faults. He apologized and informed there was nothing else he could do once his dispute is denied. How is it the customer fault and now having to be out of $2000 because I had *** pack and ship?