About

Local BBB:

BBB serving the Heart of Texas

BBB File Opened:

11/4/2004

Business Started:

7/14/2004

Business Started Locally:

7/14/2004

Business Incorporated:

7/14/2004

Type of Entity:

Corporation

Alternate Names:

Polka Dot Design

Business Management:

Mr. Phillip L. Vanarsdel

Additional Information

Refund and Exchange Policy

Cancellations, Exchanges & Returns:
The following information pertains to general,pre-manufactured products on Polka Dot Design's website. Forinformation regarding our exclusive digital line or wedding programs,please see the specific Terms & Conditions for those products.

Some items are special ordersand may not be cancelled, exchanged or returned. This includes AllHoliday Items, All Sale Items, Meri Meri Partyware, Odd BallsInvitations, PSA Essentials Stamps and orders of a quantity of 100 ormore.


Canceling a blank order: Weprocess all of our blank stock orders as quickly as possible. For thisreason, we are not able to change or cancel any blank stock orders.Please see our return instructions for more information.


Canceling a printed order:If you would like to cancel a printed order (if the order qualifies forcancellation) and a proof is involved with your order, a $15.00 servicefee will be retained for the proof that was provided. Orders cannot becancelled if the order is approved and printed. Once you approve yourproof, your order is sent directly to our printing department. Changesand cancellations cannot be made once your order is approved.


Exchanging a blank product: Once a blank stock order has been placed, it cannot be changed. If the product qualifies to be returned, you may follow our return instructions to send your order back. At anytime, you can place a new order for the product you would prefer.


Exchanging a printed product: If you would like to change to a different card design and your proofhas not yet been approved, please contact our customer servicedepartment. If the product you ordered qualifies to be exchanged, wewill take the new item number and make the change to your order. A newreceipt will be available in your online account, and we will upload aproof for the new design.


Returning a blank order:Blank stock returns may be sent back to our facility within 30 daysafter purchase. Unlike other websites, we do not have a restocking fee!You will receive a refund to your credit card for the merchandise cost(shipping fees will not be refunded).

If you would like to return blank stock items, please call 817.500.5097 or email [email protected] to obtain an RMA number along with return instructions.We require that all returns be shipped to our facility. If a return isshipped to the manufacturer's facility, no refund will be provided.

We enforce this return policy rule with no exceptions.We, and our manufacturers, process an extremely high volume of ordersdaily. If a return is shipped to a facility other than our own, we willhave no way to know that the merchandise was returned, and themanufacturer will not issue a refund. Polka Dot Design will only providea refund when the merchandise is returned to our facility in compliancewith the return instructions listed on our website.

It is the customer's responsibility to pay forshipping costs associated with returns. If a package is refused by thecustomer or shipped on Polka Dot Design's shipping account number, thecustomer will be charged our UPS standard rate for the method ofshipment used to return the package back to our facility. If the packageis refused and it is returned to the manufacturer's facility, NO REFUNDwill be provided


Returning a printed order:We are not able to accept returns for custom printed orders. Proofs areprovided with each printed order for review and final approval beforeprinting. By approving your order, you are agreeing that the proof isready to print. Once the proof is approved and the order is printed, theclient is responsible for any additional charges for reproduction.Polka Dot Design will not print your order until you submit an approvalby selecting the "Approve Proof" button in your online account.

Business Categories

Invitations