Business ProfileforLuraco Health & Beauty, LLC

I ordered a massage chair on 2/29/24 directly from LURACO HEALTH & BEAUTY, LLC from sales rep ************************** I paid in full on personal credit card, 2/29/24 in the sum of $9,577.00. ($9,990.00, minus $1,000 disabled veteran discount, plus $587 drop shipment fee). I also asked for shipping information but received none. I then called on 3/3/24 and spoke to customer service and asked for shipping information and informed that sales would call me back, they did not. I then emailed ****** on 3/4/24 and received no response. I then texted ****** on 3/5/24 again requesting shipping & order status. I finally received a response that the massage chair was expected to ship on 3/6/24 and that shipping/tracking information would be provided but again no information was provided. On 3/11/24, I called LURACO HEALTH & BEAUTY, LLC directly and spoke to customer service that I was cancelling my order due to non-responsiveness and asked to speak to a supervisor/manager requesting a full refund. **************** relayed the information to sales, and I was called by *************************, and I informed him due to the severe lack of responsiveness that I was cancelling my order. He apologized and asked if I might consider compensation in the form of refunding the shipping cost of $587 and I declined as he didn't know the status of my order. ****** again called ************************************** ******** somewhere, still declined. ****** called sub-contracted company and attained detail that the chair might be shipped to me around 3/14-15/24. I stated to due lack of information, again declined and asked for full refund. He sent my refund request to accounting and I was then informed I would receive additional charged for return shipment and credit card processing. I declined and ultimately the credit card fees and return shipment where dropped; however, I would only receive $8,990 of the $9,577 (still charged $587 for product I never too possession of). Still no refund of any type.