Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am financing a 2019 ******* Elantra through this company and have experienced repeated issues with my vehicle being remotely disabled by their kill switch system even though my car note is paid and my account is current.Most recently, my car showed power (dash lights, air) but would not crank or start. The company claimed the kill switch was not active, but all signs point to it being remotely disabled. This has happened multiple times, often after business hours, leaving me stranded with no way to contact anyone for help.I even sent a formal email complaint and received no response at all. On top of that, I saw a public post from someone who used to work for the company saying they were instructed to shut off vehicles even when customers were current unless additional payments were made. That is completely unethical.

  Business Response

  Date: 07/14/2025

  Dear Ms. ************** We have received your BBB submission, and in your complaint, you mention issues with the ignition.
  
  Upon purchase,your 2019 ******* Elantra came with a Limited Warranty valid for 18 months or ****** miles, whichever comes first. This Limited Warranty covers internal lubricated parts of the engine, transmission, and differential only. For any questions regarding whether a specific issue is covered under warranty, we encourage you to consult with our Service Manager directly for accurate and up-to-date information on your vehicles repair options.
  
  According to our records, you called in to our customer service line for assistance on 06/10/2025 and 07/11/2025. In both instances, our system showed that your vehicle was not disabled. We understand how distressing and disruptive it can be to encounter issues with your vehicle, especially after hours, and we are committed to helping you resolve them. If you still have questions regarding your limited warranty or would like to have your vehicle diagnosed or to service your car at our service center,please contact the **************** Manager Mr. Richard Hill at ***********************. However, the routine maintenance of the car is the customer's responsibility. Please remember we also report all payment status and account notations to the credit reporting bureau agencies, so be sure to make payments on time.
  
  We trust that your concerns have been addressed. Thank you.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Picked up ( financed ) a car off there lot had issues with with the vehicle the same week took it back bad job on the fix started having motor issues everything that was said to me while signing paperwork was a lie and money and fees just to keep accumulating havent had the car for over two months first month had to pay for a vehicle that was not in my position or in running conditions gave them the benefit of the doubt paid all fees for repairs car comes out from the ****************** worse than before when I contacted them, they wanted to give us a whole new set of fees and payments that needed to be paid in order to the car to even be put in the shop for fixing must dimension while signing paperwork was stated for a whole year keeping up with payments I would be eligible to be put into a brand new vehicle. Itdid not feel that I needed to pay for anything since they replaced the motor with a broken motor, I was told after being consistent with payments for a whole year I could turn the car in and upgrade vehicle or be changed to their trying to hustle me out of money. I dont have already. I lost my job because of not having a vehicle and not having reliable transportation companies, very selfish and inconsiderate they arent trying to work with us and theyre not meeting us in the middle at no form of fashion I have kept up with my payments on time every time and havent given them any issues I know that once everything gets sent to collection agency eventually its gonna go onto my credit. So unprofessional so many people have complained about the same situations. You can look it up online on the reviews. Please help me with the situation. I really need to escalated to supervisor another vehicle.

  Business Response

  Date: 07/09/2025

  Thank you for reaching out to us via your BBB submission. We would like to address the issues you raised and clarify the situation to ensure that we are on the same page moving forward.
  
  First, we must point out that the issues with your cars repair service and the issue with payment are separate matters. Upon purchase, your vehicle came with a Limited Warranty for 18 months or ****** miles, whichever comes first. This Limited Warranty covers the internal lubricated parts only for the engine, transmission, and differential. As to whether a specific service needed is covered under warranty and/or non-warranty, you should consult with the Service Manager about any repair on your vehicle. If the vehicle needs a repair that is not covered under the limited warranty, the customer can choose to take the vehicle to any shop outside our shop for the repair or choose to pay to have the vehicle serviced at our location. In addition, our service department also warranties all repairs that are performed at our service location. Our system shows that the vehicles radiator hose failed which was covered under this parts warranty. The tow service for this repair was also covered as a courtesy. As of 07/09/2025, the replacement parts are expected to arrive any day. If you still have questions regarding your limited warranty or would like to service your car at our service center, please contact the **************** ******************* **** at ***********************. However, the routine maintenance of the car is the customer's responsibility. A current account status is also required to retrieve the vehicle from service.
  
  Please note upon purchasing your 2019 Dodge Journey on September 4, 2024, you signed a Motor Vehicle Retail Installment Sales Contract. In this contract, you promised to make payments as indicated in the agreement; you are responsible for making payments according to the schedule agreed upon. MEI Auto Finance, Inc. is here to help and work with customers in many different situations. According to our records, a payment extension was offered to you on June 06, 2025 to assist during repairs. Please remember we report payment status to the major credit reporting bureau agencies, so be sure to make all payments on time. MEI Auto Finance, Inc. is committed to complying with all federal and state regulations, and we are here to help resolve any issues you may have. Additionally, under the Texas Business and Commerce Code Chapter 9 Sec. ***** and Sec. *****, we reserve the right to take appropriate action regarding the vehicle due to non-payment. This includes the potential for account escalation and recovery procedures if the payment schedule is not adhered to.
  
  Should you have further questions regarding payment and account status, please do not hesitate to contact MEI Auto Finance, Inc. at **************.

  Customer Answer

  Date: 07/13/2025

  Complaint: 23570094
  
  I am rejecting this response because: I was charged to repair the vehicle but your response says it was covered under warranty. I paid $1000 for vehicle repairs and the remaining $1000 was to be split up in my bi-weekly payments. The vehicle was in your shop for 1month, I picked up the vehicle when it was ready only for it to be worse than the condition it was in when it was taken into the shop. The vehicle tow fee was also added to my account. If the repairs were covered under warranty than the money I paid should go towards my biweekly payments. I have asked for payment extensions because it is now almost 2 months that I have not been able to have my vehicle but you all are requiring I still make payments for a vehicle I cant even use? I have also lost my job since I did not have reliable transportation to make it to work but you all refused to work with me for the payments. Id like this to be resolved with either putting me in another vehicle or refund what I paid for repairs and you all can keep the vehicle and not put it as a repo on my credit, because currently you all are in custody of the vehicle. 
  
  Regards,
  
  ***** ********

  Business Response

  Date: 07/14/2025

  Thank you again for contacting us with your concerns. Once more, we would like to highlight that the issues with your cars repair service and the issue with payment are separate matters.
  
  Our records indicate that when your vehicle was originally checked into our service center on 05/23/2025, it was no longer under the limited warranty as it had exceeded the 18,000-mile limit. As the limited warranty had expired, any subsequent repairs were no longer covered by the original limited warranty. The payment schedule agreed to for the 05/23/2025 repairs still applies. However, for the most recent repair to the cooling system, we are happy to confirm that it was covered as of 07/09/2025 under a parts warranty from our parts supplier, not under your original limited warranty. This repair was further supported by goodwill from our service department. For any further questions or if you'd like to discuss this matter in more detail, please feel free to contact our service department. If you still have questions regarding your limited warranty or would like to inquire as to your vehicle's status at our service center center, please contact the **************** Manager Mr. Richard Hill at ***********************. However, the routine maintenance of the car is the customer's responsibility. 
  
  Regarding your payments, we acknowledge the hardship you're facing and our system confirms that we did extend a payment extension to you as of 06/05/2025, acknowledging your situation during the service period. Additionally, a tow service was offered to you at no additional charge as part of our commitment to assist. We appreciate your patience throughout this process. If you feel the vehicle is still not performing as expected after the repairs, we are more than willing to have it diagnosed again, either at our service center or at any other repair shop of your choice.
  
  Also, we report late payments/missed payments/on-time payments and repossession on your account to all major credit bureau reporting agencies. So be sure to make all payments on time. We trust that your concerns have been adequately addressed. Please feel free to contact MEI Auto Finance, Inc. at ************** if you still have questions about your account status and payment. We look forward to working with you towards a solution. 
  

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently disputing an auto loan under FDCPA and *** guidelines. I issued a certified validation request on May 29, 2025, and followed up on June 6, 2025.Despite this, on June 13, 2025, *** ********************** remotely disabled my vehicle without validation of the debt, forcing me to pay $261 under protest and duress to regain access. This has caused work disruptions and stress.I fear a second disablement on June 27, 2025, under the same improper conditions. I seek BBB assistance in having *** ********************** cease adverse actions during this dispute and comply with fair business and financing practices.

  Business Response

  Date: 06/24/2025

  Thank you for taking the time to express your concerns through the Better Business Bureau. We appreciate the opportunity to clarify the matter and provide additional information.
  According to our records, you entered into a motor vehicle retail installment contract with us on October 26, 2022. At the time of purchase, you reviewed and signed all related legal documents, including but not limited to:
  
  The Motor Vehicle Retail Installment Sales Contract, which outlines the vehicle details, payment schedule, finance charges, and terms of the agreement.
  Finance and credit applications with your personal information.
  The Limited Warranty document provided for your vehicle.
  The Buyer's Guide, which discloses warranty coverage.
  Employment verification and insurance acknowledgment forms.
  A Delivery and Acceptance form, confirming that you test drove the vehicle and acknowledged its condition at purchase.
  
  As discussed at the time of financing, failure to maintain insurance or make timely payments may result in late fees, account default, or further action as allowed under Texas Business and Commerce Code 9.601.
  
  We are committed to fair treatment and full compliance with all applicable state and federal laws. Please note that MEI Auto Finance, Inc. records all communication between the customers and our representatives for our internal and legal department review. Also, we report late payments/missed payments/on-time payments and repossession on your account to all major credit bureau reporting agencies. We trust that your concerns have been adequately addressed. Please feel free to contact MEI Auto Finance, Inc. at ************** if you still have questions.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was involved in and accident and we had insurance through the dealer where we paid $500 to get the car fixed and we did thats and the car was not fixed correctly! We have contacted them and they are refusing to do anything further! My cars ac doesnt work anymore and it did before the accident and the check engine light is now on, non of which was a problem before the accident! They are claiming that all these issues are from needing an oil change but I have had the car seen by an outside mechanic and non of the issues are related to an oil change! We have tried to talk to them and they refuse to fix the car further. My car was not fixed correctly and I need it to be! All I want is for them to fix my car!

  Business Response

  Date: 06/24/2025

  Thank you for bringing this matter to our attention. In your complaint, you mention issues with repair and vehicle condition.
  
  According to our records, your vehicle was brought in for service on June 2, 2025, and repairs were completed to the fire shield and hood by June 19, 2025. Please note that your vehicle came with a limited warranty that covers repairs on the lubricated parts of the engine, differential and transmission for up to 18 months or ****** miles after purchase,whichever comes first. Repairs that fall outside of this limited warranty coverage are the customers responsibility.
  
  Additionally,all repairs completed through our service center are backed by warranty and are intended to meet the highest safety and quality standards. We aim ensure all your vehicle service issues are addressed appropriately, however, customers may also choose to take their vehicle to any third party mechanic.
  
  We strongly encourage you to contact our Service Manager directly to discuss your vehicles condition and next steps. We are committed to resolving your concerns as promptly as possible. For further assistance, you may also reach out to our **************** Manager, Mr. ******* ****, at ************************.
  
  Lastly, please remember that while warranty repairs are covered, routine maintenance is the responsibility of the vehicle owner.

• Initial Complaint

  Date:06/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal ************************************ and Payment Flexibility Background Information I purchased a 2017 ******* Santa Fe from your dealership six months ago and have maintained a perfect payment history, making every payment on time without exception.Current Situation I am currently hospitalized and temporarily unable to access banking services to process my regular car payment. I contacted your financial department to explain my circumstances and request a brief extension until my discharge, which is expected within the next few days.Issues with **************** During multiple attempts to resolve this matter, I have consistently been directed to the same representative in your financial department who has:Refused to consider any alternative payment arrangements Threatened to disable my vehicle despite my exemplary payment history Demonstrated unprofessional behavior and lack of empathy Failed to escalate my concerns to a supervisor despite my requests I have also attempted to contact a supervisor via email but have received no response.Vehicle Reliability Concerns Additionally, I have experienced significant mechanical issues with the vehicle, including a harmonic balancer failure that occurred just one week after purchase. I was forced to pay for repairs out of pocket to maintain transportation, as the alternative was leaving the vehicle with your service department for an extended period with no guarantee of timely completion.Request for Resolution I am seeking:A brief payment extension (3-5 days) to accommodate my current hospitalization Improved customer service training for financial department staff A more compassionate approach to customers experiencing temporary hardships Response from management regarding these service issues As a customer with a perfect payment record, I believe I have demonstrated my commitment to meeting my financial obligations. I am requesting reasonable accommodation during this temporary medical situation

  Business Response

  Date: 06/10/2025

  Thank you for bringing your concerns to our attention. We sincerely regret the difficulties you've experienced and want to acknowledge the challenges you are currently facing due to your hospitalization. Your commitment to maintaining a perfect payment history over the past six months is commendable, and we appreciate your dedication.
  We understand how important reliable transportation and flexible financial support areespecially during times of medical hardship.
  
  To address your request for a brief payment extension and discuss any additional concerns, we encourage you to contact our Finance Department directly and speak with the Finance Manager. They are best positioned to assist you with your account and can provide personalized support during this time.
  
  We also want to address your concerns regarding the customer service you received. Please know that all communications between staff and customers are recorded for quality assurance and training purposes. Your feedback helps us to better ensure quality service for our customers. 
  
  We hope your health improves soon, and we remain committed to working with our customers. If you have any remaining questions or need further assistance, please dont hesitate to contact the Finance Manager ***** at **********************.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased under a limited warranty that specifically covered the engine.Shortly after purchasing the car, it broke down. I contacted the dealership, and they towed the vehicle back to their location for repairs, which took approximately one month. Once I was notified the car was ready, I was asked to pick it up right before closing time. Due to the timing, I had no opportunity to properly inspect the vehicle. I was handed the keys after paying, only to discover that the car wouldnt start. I had to get a jump from one of their employees just to leave the lot.A few days later, while I was driving at night (during an **** ride), the car broke down again suddenly and dangerously. Whats especially concerning is that there were no warning lights on the dashboard until the moment the vehicle failedat which point all lights suddenly came on. This leads me to believe that warning indicators may have been intentionally disabled, putting my life and the lives of others at risk.I returned to the dealership expecting them to honor the warranty and take responsibility, but they refused to perform any additional work unless I paid more money out of pocket. Not only do I feel deceived and financially taken advantage of, but I also believe their actions were extremely reckless and could have resulted in a serious accident or even fatalities.I am requesting the following:A full investigation into the dealership's handling of my repairs.Enforcement of the warranty terms that cover the engine.Reimbursement for any out-of-pocket expenses related to the vehicles failure.Assurance that the vehicle is made safe to operate.This situation is deeply troubling, and I urge the BBB to assist in holding *** finance accountable for their unacceptable business practices and potential endangerment of customer safety.Thank you for your attention to this matter. I am prepared to provide any supporting documentation or further details you may require.

  Business Response

  Date: 05/29/2025

  Thank you for reaching out and sharing your concerns. We understand how frustrating and distressing vehicle issues can be. We take all customer feedback seriously, particularly when it relates to safety and warranty service.
  
  Regarding your situation, we would like to clarify the following:
  
  Our dealership provides a limited warranty at no cost to the customer, which covers 100%of parts and labor for repairs on lubricated parts of the engine, transmission,and differential for a period of 18 months or ****** miles,whichever comes first. In addition, all repairs performed by our service department are also covered under a separate service warranty.
  
  Our records indicate that your vehicle was towed to our service center, and our team awaited customer authorization before proceeding with any repairs. We understand delays sometimes occur and this one reason why payment extension assistance was offered.
  
  We are also aware that you returned with additional concerns following having vehicle issues. Please note that any necessary repairs not covered under the limited warranty remain the customers responsibility, and customers are always free to take their vehicle to a repair facility of their choice.However, our service team is happy to do a diagnostic upon request and will continue to honor any repairs that fall within the scope of the warranty. If you believe the vehicle poses a safety risk, we strongly recommend a third-party diagnostic inspection to provide independent verification. We are open to reviewing any supporting documentation you may obtain.
  
  As a longstanding business with an A+ rating with the Better Business Bureau,we are committed to resolving concerns fairly and respectfully. Furthermore, we offered assistance in the form of payment extension, allowing flexibility during difficult timesthough we encourage all customers to remain current with payments to avoid potential credit issues, as we report account activity to major credit bureaus.
  
  To further address your concerns, we invite you to contact our **************** Manager Mr. Richard Hill at *********************** to discuss:
  
  A detailed review of your warranty coverage
  
  The status of your vehicle in service
  
  Any additional repair options
  
  We appreciate your patience and your willingness to provide documentation. Please reach out directly so we can work toward a satisfactory resolution.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been having none but problems with vehicle since i bought it but now the mechanic stating the dealership sold me the car with wrong air filter and they did it on purpose because they stuffed items in the air filter box to make up for correct part that was suppose to be in it. So now the car is having electric problem which is draining the vehicle .

  Business Response

  Date: 05/27/2025

  Thank you for reaching out with your response. According to your BBB Review, youve been having issues with your vehicles electrical system and air filter.
  
  Our dealerships provide a limited warranty on all vehicles, and the limited warranty costs "ZERO" amount to the customers. As to whether the service needed is covered under warranty and/or non-warranty, you should consult with the Service Manager about any repair on your vehicle. This limited warranty covers 100% of parts and labor for repairs on lubricated parts of the engine, transmission, and differential, and is valid for 18 months or ****** mileswhichever comes ******** addition, our service department warranties all repairs that are performed at our service department.
  
  If the vehicle needs a repair that is not covered under the limited warranty, the customer can choose to take the vehicle to any shop outside our shop for the repair or choose to pay to have the vehicle serviced at our location. In addition, our service department has warranty on all repairs that are performed at our service department. Please note the routine maintenance of the car is the customer's responsibility.  Additionally,our customers are valuable and are important to our business. Our business has been here for many years, and we help many local customers; plus, we have an A+ rating with the Better Business Bureau.
  
  Please note that we report account payment activity to the major credit reporting bureau agencies, so making all payments on time will both improve your credit standing and avoid any potential negative notations. If you still have questions regarding your warranty or would like to service your car at our service center, please contact please contact the **************** Manager Mr. Richard Hill at ***********************.

  Customer Answer

  Date: 05/27/2025

  Complaint: 23382286
  
  I am rejecting this response because:
  Each dealership you guys own have bad ratings and i just read multiple people rating you guys based off the same issues with vehicles. The vehicles dont have to be perfect but ask decent enough and reliable enough to drive . The mechanics shouldnt popped the hood and look at the customer crazy . Obviously the business has some type of problem. So not everybody is lying on you guys. The vehicle shouldnt have to be return or having issues in the first year dont matter if its used or not. You guys replied without addressing issue. WHY DID THE CAR PARTS WAS NOT THE CORRECT CAR PART IN THE VEHICLE . Thank god me and husband work so we can give the vehicle back and go different dealership. Hopefully people read the reviews before buying. 
  Regards,
  
  ******* *********

  Business Response

  Date: 05/28/2025

  Thank you for your feedback. We understand your frustration, and want to address the concerns youve raised.
  
  You mentioned issues with your vehicles parts and reliability. We can assure you that we are constantly working to improve the quality and reliability of the vehicles we sell, and all vehicles sold on our lot are inspected by certified mechanics before being moved to the sales lot.Additionally, repairs performed at our service center are warrantied. Regarding the concerns with the parts in your vehicle, the parts used in our vehicles are thoroughly inspected to meet safety and quality standards. We recommend reaching out to the Service Manager to clarify the situation and ensure all further issues are avoided.
  
  I also want to assure you that our dealerships provide a comprehensive limited warranty at no extra cost. This covers repairs for certain components within 18 months or ****** mileswhichever comes first. While we do everything we can to make sure our customers are happy, we understand that inconveniences arise. If you feel that the issues with your vehicle are not being addressed properly,we encourage you to speak directly with the Service Manager to ensure everything is handled appropriately.
  
  Please be aware that we report payment activity to the major credit bureaus. Timely payments can help improve your credit score and prevent any negative marks on your report. If you have any further questions about your warranty or would like to schedule a service appointment, please reach out to our **************** Manager for assistance. Mr. Richard Hill at ***********************.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2013 XTS from Mei ***** on March ****** had Transmission issues took back and they gave me a 2014 ******** CTS4 test driving and automobile stopped they had the 2014 CTS4 towed to dealership. Claimed to have replaced alternator and battery ,a week later had the same issue they came picked the 2014 CTS4 back they said they replaced the battery alternator and a Hazard Switch. Yesterday 5/18/2025 the battery voltage started dropping saying Battery Saver Active same code got to be fixed. Trying to call nobody from ****************** is answering I really just want my money spent on the down payment and payments I've made back so I can Purchase me a car. Haven't had this many issues ever buying a car,just want my money back which they've said not going to happen. Attached is a copy of the service to the 2014 CTS4.

  Business Response

  Date: 05/23/2025

  Thank you for bringing your concerns to our attention. We would like to clarify a few matters related to your vehicle and account with ********************** 
  
  At the time of your vehicle purchase, it included a limited warranty that provides coverage for specific components. This warranty covers 100% of parts and labor for repairs related to lubricated parts of the engine, transmission,and differential, and is valid for 18 months or ****** mileswhichever occurs first.
  Should your vehicle require a non-warranty repair, you may choose to have the work completed at our facility at your own expense, or you are welcome to seek service from a repair shop of your choice. Please note that any services or repairs not covered under the limited warranty are the responsibility of the customer. To determine whether a specific repair is covered, we recommend consulting directly with the dealership manager.
  
  According to our records, the alternator and battery have been replaced before and there may be issues with switching off the vehicle in normal everyday use. Our system also shows that as of 05/21/2025, the dealership has arranged with the customer to assess the vehicle to determine what issues may be coming up. Should you have any further questions, please contact **** ****** at ************************.
  
  The staff from MEI *********************** **** is here to help and work with customers in many different situations.  Please remember we report payment status to the major credit reporting bureau agencies, so be sure to make all payments on time in order to continue improving your credit standing.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March *******, I purchased a 2019 Jeep Cherokee through MEI Auto Finance. Within 30 days of purchase, the vehicle experienced significant engine failure. The vehicle has been in the possession of the service center since April 22, 2025. After spending a full week in the service center, I was informed that the engine was deemed inoperable.Since then, I have encountered a complete lack of assistance and accountability from MEI Auto Finance and their associated dealership. I have reached out to every possible department including finance, my account manager ****, and the service department and have been continuously told that they cannot assist me. Despite multiple attempts, I have been ignored by the dealership manager altogether.Throughout this process, I have maintained my account in good standing and made timely payments. I have paid over $400 out-of-pocket just to commute to work and ensure my daughter gets to school, due to not having a reliable vehicle.This experience has been both a financial and emotional hardship. I feel I am entitled to a replacement vehicle, especially considering I had possession of the Jeep for less than 30 days before the engine failed.I am extremely dissatisfied with the lack of customer service and the refusal to resolve this matter. I do not recommend this dealership or finance company to anyone due to their lack of accountability.Desired Resolution:I am requesting to be issued a different, fully functioning vehicle of similar value and reliability, at no additional cost. I believe this is a fair resolution considering the circumstances and the fact that I was sold a defective vehicle.

  Business Response

  Date: 05/05/2025

  Thank you for bringing your concerns to our attention. We would like to clarify a few matters related to your vehicle and account with ********************** 
  
  Please be advised that according to our records, as of today May 5, 2025, you have opted for a mechanical swap rather than remain in the 2019 Jeep Cherokee. Any further questions or concerns related to your account or your new vehicle can be addressed directly through your dealership. They will be best positioned to provide the most accurate and up-to-date information moving forward.
  
  We appreciate your patience throughout this process.
  

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Dealership shop have given me a unsafe car that's constantly cause my car to break down while driving in traffic risking my life I have complain to the dealership about replacing my car I almost lost my life driving the car locked up on me in the middle of fast ongoing traffic on the freeway the ****** police department had to block off traffic because my car locked up car while driving and the dealership won't replace me with a safe car to drive I'm constantly missing work because the dealership won't properly fix my car. my car broke down again in the middle of ongoing traffic and had to get car towed back to the shop where the shop constantly keeping my car 2 weeks and I got my car back from shop when I picked up car the shop did something else wrong to my car after I drive off the lot another problem with my car Now *** group shop have caused me to lose my job because of a defective car that is unsafe to drive on the road I have asked for another safe car to drive and the dealership refuse to help me and now my car is back in the shop I refuse to drive a unsafe car that have stalled 3 times and causing me to miss work with no car to drive and lost wages I have suffer mentally The dealership have to replace transmission and car locked up on me again the ignition problems and they won't give me another car my car is constantly at the car dealership repair shop and nobody won't he give me a safe car to drive and they keep giving me the run arounds. I talked to *********************** and now my car is back in there shop with no car to drive causing me to lose my job because of a defected car that's unsafe to drive

  Business Response

  Date: 04/15/2025

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to respond and clarify the details regarding your vehicle and warranty coverage.
  
  As outlined at the time of purchase, your vehicle includes a limited warranty covering parts and labor on all lubricated components of the engine, transmission, and differential. This warranty is valid for 18 months or ****** miles, whichever occurs first. Our records indicate that as of April 11, 2025, your vehicle has been diagnosed as requiring a transmission replacement, which is covered under the terms of this warranty.
  
  For any questions related to your vehicles service, we encourage you to contact our Customer Service Manager, Mr. ******* ****, at ************************. Please note that all repairs performed by our service facility carry their own warranty coverage.
  
  It is also important to remember that routine maintenance remains the responsibility of the vehicle owner, as stated in your warranty agreement.
  All communications with our staff are recorded and retained for internal quality assurance and legal review purposes. Additionally, please be advised that we report payment activity to the major credit reporting agencies; we encourage timely payments to maintain your credit standing.
  
  Our goal remains to deliver transparent and dependable service to all of our customers, and we appreciate the opportunity to resolve this matter.