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          American Concrete Coatings has 1 locations, listed below.

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            Business ProfileforAmerican Concrete Coatings

            Concrete Contractors

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            6/23/2021
            Years in Business:
            7
            Business Started:
            8/12/2016
            Business Incorporated:
            8/12/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • American Garage/Patio Concrete Coatings LLC
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 AM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Matthew Hines, Owner
            • Ms. Ashley Hines, COO
            Contact Information

            Principal

            • Mr. Matthew Hines, Owner

            Customer Contact

            • Ms. Ashley Hines, COO
            Additional Contact Information

            Fax Numbers

            • (817) 588-2058
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/19/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            March of 2020 we hired ACC to refinish our pool deck. It should have been a two-day job was a 5-month job. It was one excuse after another they over-promise don't fulfill. They do NOT communicate at all. We told ******** from day 1 we were on a deadline to have a small graduation get together with family for my son. No problem we will get it done. They either had equipment issues, tire blowouts on the trailer, ordered wrong materials (more than once) left sander plugged when they left (we had no idea) and it flipped a breaker to our fridge so when we flipped it back the sander went across the deck damaging our flagstone & into our pool. We were not able to use our pool all summer as we were told deck has to be dry for 24 hours or we cant work. So as we waited for materials we couldn't swim "in case' they got it in & showed up. They were supposed to have a topcoat that was the same color as the base coat & when they finished the basecoat they didn't have the topcoat. ******** didn't order it. It took them ordering it 3 times & still couldn't get it right. What part of its the same color as the base coat you ordered did he not understand? So after 5 months no exaggeration they had to reapply the base coat & used a clear coat. I was told by ****** after the 4th month he would make it right with a substantial discount for all of the issues we had & the inconveniences they caused. They did not they did the deck again and it was discolored everywhere & inconsistent. Did it again and the whole deck peeled. Did it again & its peeling again, inconsistent, paint on *********** cant walk on it when wet or you will slip and fall. This has been going on for two years. Last time they came out he said he could fix it. Called the office they said they wont fix it that was in September of 2021. We paid almost $5000.00 for something that is not done the way it was promised and a subpar product & MAJOR safety issues of slipping when its wet.
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            Customer Reviews

            0 Customer Reviews

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