Complaints

This profile includes complaints for CellTech's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CellTech

  3811 S Cooper St Arlington, TX 76015-4120

• 

  CellTech

  1101 Melbourne Rd Hurst, TX 76053-6205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I approached the seller to order a phone case and screen protector. The seller told me $50. I said no thank you! They said okay $45. I said no thank you. They said $40. I said I will come back after I go to another store. I returned 15minutes later. I said I only have $35 what can I get with that. They pointed me to the cases and we mutually agreed. It came time to pay and the gentleman said the total plus tax would be $36 and some change. I agreed. I got home 30minutes later and my chase ************ came through for $42.75. I was in total shock. I called the company based on the number provided on ****** and they stated they had no knowledge of said transaction. I think this company lacks integrity and that the dishonesty was very tacky.

  Business Response

  Date: 04/14/2025

  Thank you for reaching out, and Im truly sorry for the confusion regarding your recent purchase.
  
  
  We reviewed our system and found a similar transaction totaling $38.77, which includes the item price, sales tax, and card processing fees. However, we were unable to locate a transaction matching the $42.75 charge you mentioned.
  
  
  Its possible that a different amount may have been entered at the time of sale by mistake. To better assist you, could you please share a screenshot of the charge from your bank or card statement? This will help us locate the exact transaction and ensure we take the appropriate steps.
  
  
  In the meantime, as a gesture of goodwill and to honor the price you believed was agreed upon, wed be happy to refund $6 to make things right.
  
  
  We sincerely apologize for any inconvenience caused and appreciate your understanding.
  

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:07/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into store late in the day for a port cleaning on my phone, opted to have battery replaced also. They also put a screen protector on my phone for me.Phone gave error messages rather quickly, went back into store 10 minutes later, was told it was not a problem and to call Apple to have phone reset to fix what was not working.Shopped around the mall a bit, then mall was closing so we left. Took phone out of pocket once in car to use the map back to hotel, my phone was glitching out then stopped working completely. Mall was closed, had to wait for the next day to figure it out.Mall opened at 10 but the store was not open and wouldn't until 12. I had a plane to catch, be at the airport at 1. Went to Best Buy for diagnosis, told them what happened. He looked at phone and noticed glued in the phone on camera lens. Told me that non certified stores usually do not replace the seal after taking screen off, which CellTech did not replace the seal as I watched them work. Best Buy said that fluids then easily go into phone. When Celltech put on my screen protector they doused my phone in cleaner, this has to have been what went into phone and ruined it. Went to Celltech at noon, told them my phone isn't working and the manager snatched it from my hands, opened it and said I had dropped it in a pool. Would not listen to the seal issues, would not accept blame, got argumentative and also would not give his real name or a phone number to reach his boss. I had to buy a new phone and case/screen protector. I seek a refund of ****** for services rendered and also a refund of ****** for new phone and equipment I had to purchase due to their negligence.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/2023 and 9/26/2023, I had my cell phone worked on by this company. The screen was cracked and in need of replacement. No other issues were present with the device, as acknowledged by the employees working at the store when the phone was turned over to them. The repair I paid for was never completed as assured by these employees, who stated it would be "exactly the same" as prior to the damage once complete. In addition, the phone has since exhibited new screen and speaker functionality issues as a result of the work performed. It is in fact in far worse condition than when it was originally brought in, as outlined below. Everything stated here was communicated to the owners of the company via the email provided by their employees on duty on 9/27/2023 ************************************ I was informed that this was the only way to communicate with the company's upper management/ownership, but no reply to this email was ever received. As mentioned in that message, the screen will no longer wake from an off state via tap, and the phone cannot be used to make or receive calls except while in speakerphone mode. The speaker which is normally audible when held to the ear is no longer audible during calls, and the party on the other end of a call likewise cannot hear anything except when speakerphone is active on the device. In addition, the screen no longer defaults to displaying the active call info as is the phone's default setting, and must be kept in speakerphone mode to be viewed this way, as well. These issues have all been acknowledged as having resulted from the work of the aforementioned employees at this location, and were guaranteed to be fully rectified by 10/01/2023. Despite several return visits at the request of these employees, this guarantee was unfulfilled and the phone remains virtually useless. I therefore request a full refund of the three payments highlighted in the attached document by 3/13/2024, otherwise this matter will be taken before a court of law.

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 26, 2024 I paid $140 to have my daughters ipad 9th generation screen fixed. It was working and we just wanted the screen repaired. First we were promised it would be done that day. The guy called and said that the boss had taken it home to fix and she will bring it back the next day. I expressed the fact that that was unprofessional that she had taken my personal belongings home with the passcode. The next day which was Feb 27th he then said the bosss daughter was sick and she had stuff to do so I couldnt get the ipad until the next day Feb 28th which I was then really ****** and expressed that it wasnt ok with me so he preceded to offer a free phone case as if that took the place of her having the ipad at home for two days. The next day Feb 29th when I get to the store the guy calls the boss and she began to explain that the tablet is broken and doesnt come on that she was unable to fix it. Stunned I asked so what ****** apologized and offered me my money back which I then preceded to explain to her that she would have to do more than that because now the tablet no longer work. It worked perfectly fine the day it was brought in, She said the best she could do was give me a ipad 7th generation wifi only if I pay her $40 more dollars. I asked her was she crazy. Im not spending anymore money so then she said you can have the ipad. I explained to her that this wasnt the same ipad as my daughters and I wasnt accepting anything other than. She said well sorry but thats all I have. I told her that she was scamming me because everything about the transaction was wrong and unprofessional and that the ipad was nowhere near the value of my daughters ipad. She said take it and Ill give you your ipad back but it doesnt work and she then go to the back and bring foward the pile of mess she made and then stated. I didnt know it was a 9th generationsorry. We left with the only thing she would give.