We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Optometrist

Look Optical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "On January 16, 2024 I ordered eye glasses using my vision insurance coverage. The frames were previously paid by ***** Health insurance on 8/11/2023in the amount of $103.35 which Joel told be would be held at the place of business. I was told it would be an additional $50 which I paid at the time. I have not received glasses from Joel ***** after numerous attempts. Look Optical closed the office and locked the doors to the entrance to customers by reservation only, Multiple attempts for reservations have been ignored. I am unable to use by insurance because of this fraud. I have additionally requested my prescription so that I can purchase glasses elsewhere ( being on social security limited income), but once again have been ignored.

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered glasses December 23, 2022 and paid my co-pay. The remaining balance was to be collected by the insurance. I never received my glasses. I contacted Joel (owner) on multiple occasions without any direct answer. He lied to may multiple times, saying he would hand deliver my glasses yet he never did. Because of his lies, I missed out on my 2022 vision insurance benefits. My main concern is that his next victim may possibly be elderly and on a strict income. Isn't it against the law to collect co-pays without processing the order/claim?

  • Initial Complaint

    Date:02/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 14th of 2022. I had a eye examination for new glasses. Ordered glasses on same day,paid 107.00. It is now Feb 23.2023. Still no glasses. I have called, left messages, no one has returned my calls. I have stopped by the business and went in to check on the glasses, and received numerous explanation why the glasses have not arrived yet.

  • Initial Complaint

    Date:08/26/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5th of this year both my spouse and I were seen at Look Optical. We then ordered glasses from them and paid $249.00 on our credit card. To date we still do not have our product. We have called repeatedly to try to resolve this issue with the business and have had no luck. I called and talked to the office manager on Wednesday August 10th, 2022 and he advised that they were expecting the glasses to be in either later that day or the next day. I tried to call him back on Tuesday, August 16, 2022 and left a message on their VM. I left another message on Friday August, 19th, 2022 asking that he refund our money and email our prescriptions, so we could go somewhere else. I have tried to call twice a day every day since and they do not take my call. My husband went through something similar in June; however, I do not have the dates of the calls. We would like our money back and our prescription, so we can go elsewhere.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 9, 2022/09/27) */
    The business confirmed that the consumer was issued a full refund.


    Consumer Response /* (2000, 11, 2022/09/27) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    The business provided a full refund after the complaint was filed. We received our refund on September 3rd. The only reason they provided the refund is to circumvent the complaint. Had they been honest about our product from the beginning and made it right sometime within the 8 months we were contacting them, this complaint could have been avoided.

Look Optical is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.