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Find a Location

The Shop Event Venue has 1 locations, listed below.

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    Business ProfileforThe Shop Event Venue

    Event Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1585 SE 58th Ave, Amarillo, TX 79118
    BBB File Opened:
    8/28/2023
    Business Management
    • Complaint Handler
    Contact Information

    Principal

    • Complaint Handler

    Customer Contact

    • Complaint Handler
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/28/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On Feb 11 my mom gave them a ANB check for 500, (which was the deposit towards the venue which he said was from 12-12 for 2,000)when she went to go see the venue in person, They cashed it on Feb 14. On Wednesday 16th I called and asked if we could go in Friday night and decorate early which he said no there was a party Friday night earliest we could go in was 10am Saturday and never mentioned that it would be more for the 2 hours This Saturday August 19, day of party they were given an envelope containing 2,000. 400 in over payment, and they never brought up the contract just took the cash envelop that was labeled 2,000 Once my mom realized she contacted them and asked if she could get her refund back, but really meant the extra money they received Saturday, which then we were told a different price, about ruined table cloths some extra stuff we didn’t rent and the extra time charges etc , and I told them that was what the deposit is for, ruined stuff, and it was extra cash given still , they tried to say it was 2500 for the venue and I send screenshot we’re they said it would be 2000 from 12-12 with a 500 deposit towards it , & they brought up the dirty table cloths and extra time charge they never talked about, I then brought up that they never sent the contract and they said they did and we never signed them I tried to send a Messege asking proof of email sent to us with contract & then realized I was blocked , and so was my mom
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    Customer Reviews

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