We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Convenience Store

Toot 'N Totum Food Stores, LLC (Corporate Office)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

This profile includes complaints for Toot 'N Totum Food Stores, LLC (Corporate Office)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Toot 'N Totum Food Stores, LLC (Corporate Office) has 68 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dirty gas, almost didn’t make it home to Fort Worth on our road trip. Drive system warning lights, error codes , and engine lights on within 2 hours of leaving the station. Additional warning lights on the next morning headed to the dealership - where tests showed DIRTY GAS, too much ethanol. $480 and 3 hours to remove fuel replace, and clean engine. Please read attachment

      Business Response

      Date: 12/06/2024

      To Whom It May Concern,

      We are writing in response to the recent complaint submitted to your office, ID ********. After thoroughly reviewing our records, we were unable to identify any prior communication or details regarding this matter. At this time, we have not been contacted directly by the guest, nor have we been given sufficient information to begin an investigation into the situation.

      We take guest concerns very seriously and are committed to resolving any issues brought to our attention. We would greatly appreciate the opportunity to connect with the guest to understand their experience better and explore how we can address their concerns. Please let them know they are welcome to reach out to us directly at ************ ext. *, and we will prioritize resolving the matter promptly and to the best of our ability.

      If there is any additional information you can provide to help us investigate this issue further, please do not hesitate to contact us. 

      Best,
      Brittany *****
      Guest Services Specialist
      Operations

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 23, 2024 I took my truck a 2019 Dodge Ram in for an oil change and an engine flush, I have brought my truck here for the past 3 or so years which I’m sure they have record of but I have never done an engine flush. So after the oil change and engine flush started driving it and within 40 miles it started acting up it later shut down and started emitting smoke. I took it to a mechanic shop where they told me the vehicle had no oil in it/not enough oil and asked me when and where I had my oil change because it was more than likely that they did something wrong which caused the issues with the truck. I am now having to pay close to $1,000 in repairs. The supervisor of this place threatened me and the mechanic multiple times. He said and I quote “take me to the mechanic shop and i’ll kick his ******* teeth in”. They refused to give me my refund for the oil change and engine flush and pay for repairs needed. Uploaded pictures are receipts of only the parts, that’s not including the labor charges as those are to be determined.

      Customer Answer

      Date: 03/01/2024

      The vehicle(truck) is currently at the mechanic shop where i have been informed there by professionals have notified me that the problem was cause by insufficient oil added to the motor. Also i have contacted with the toot n totum supervisor where they say the have video proof everything they did which does not prove if sufficient oil was provided.My vehicle has never leaked oil, has never had any problems. Always well maintained. It was after the service they provided that this happened. Im very frustrated because no one seems to want to take responsibility, if it were something cause by me i would gladly act upon personally but this is something that was cause by a service they provided. I would much rather listen to  a trained professional that tells me why the problem was cause then to just brush it off and go on about. Really hate to go through this as i have never had a problem with the toot n totum Oil Service before, but you can understand my frustration as this is costing me hundreds of dollars! 

      Business Response

      Date: 07/02/2024

      Our Manager ***** ******* meet Mr. **** at his house to investigate the claim. Mr. **** was complaining that the vehicle was overheating and lights were coming on. ***** and Mr. **** checked the oil level several times and agreed the level was full. There were no leaks underneath the vehicle. with further investigation the coolant level was extremely low. Mr. **** claimed he just had the radiator replaced. ***** left the house and explained to Mr. **** that the service we performed was done correctly. Later that day Mr. **** called back and said the vehicle was a a mechanic shop and the vehicle didn't have oil in it. ***** went to the shop and meet with the mechanic. ***** took pictures of underneath the vehicle and it shows that there were no leaks from our service and the oil plug had been tampered with. we put a tamper seal on the drain plug and the paint was broken (we have pictures of the plug). ***** asked Mr. **** what happened to the oil from your house to the shop and Mr. **** didn't say anything. Mr. **** continued to blame us for his problem even though we showed him the damage that occurred didn't come from us. When acknowledging that the oil was full Mr. **** changed his changed his mind and told ***** it was his word against ours. 

      Due to the investigation with the pictures and videos of our service, we choose to deny Mr. ****** claim.

      Customer Answer

      Date: 07/03/2024

      I am rejecting this response because: I Mr. **** never agreed that the oil was full when he went to my residence, he said it had oil and i simply did not reply because from then on i knew it was gonna be a problem. 
      Had multiple codes from the vehicle in regards to the OIL, notifying there was low oil and oil was too hot. 
      Mr. ***** did indeed go to the mechanic shop and how could i have shown him oil when there was none to begin with. 
      my vehicle is currently and STILL at the shop where i will have to replace the engine because of their negligence. 
      I will be adding Photos to this response corresponding the codes the vehicle notified upon plugging in the scanner. 
      this photos are from the exact day the mechanical issue occurred which was 2 days after getting an oil change and an engine flush (which they recommended).

    • Initial Complaint

      Date:03/30/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I go to the toot n totum store 57 just about every morning and the manager that works there is always rude to my husband.. his name is Ryan I believe. The last time that he went in there it was to get coffee and the coffee was full of coffee grounds. When my husband had asked him if he could remake the coffee he said that he was not able to. My husband proceeded to the check out and he was rushing my husband and shoved his change in his hand when giving it to him. This is not the only encounter we’ve had with him being rude to customers.

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up on toot totum a car wash app for a 20.00 car was and that was ok but what is not on is they charged my card 44.95 which I did not authorize and now I can’t get my sons medication that he needs. So I’m filing a compliant so I can get my money refunded to me. I have Called toot n totum and they are not calling me back or trying to find someone else that can help me get

      Business Response

      Date: 01/18/2023

      We have contacted Guest, and this was resolved outside of BBB with Mr. **** the day after it happened. Mr. **** remembered us taking care of the issue and was thankful that we fixed this in his favor.

    Toot 'N Totum Food Stores, LLC (Corporate Office) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.