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Find a Location

Happy State Bank & Trust Company, a Division of Centennial Bank has 66 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Happy State Bank & Trust Company, a Division of Centennial Bank

      701 S Taylor St LB 120 Amarillo, TX 79101-2405

      BBB Accredited Business
    • Happy State Bank & Trust Company, a Division of Centennial Bank

      3423 S Soncy Rd Amarillo, TX 79119

      BBB Accredited Business
    • Happy State Bank & Trust Company, a Division of Centennial Bank

      3401 Bell St Amarillo, TX 79109

      BBB Accredited Business
    • Happy State Bank & Trust Company, a Division of Centennial Bank

      312 E 2nd St Dalhart, TX 79022

      BBB Accredited Business
    • Happy State Bank & Trust Company, a Division of Centennial Bank

      2614 S Georgia St Amarillo, TX 79109

      BBB Accredited Business

    Business ProfileforHappy State Bank & Trust Company, a Division of Centennial Bank

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/13/2004

    Years in Business: 115

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Happy State Bank & Trust Company, a Division of Centennial Bank has 66 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Happy State Bank & Trust Company, a Division of Centennial Bank

        701 S Taylor St LB 120 Amarillo, TX 79101-2405

        BBB Accredited Business
      • Happy State Bank & Trust Company, a Division of Centennial Bank

        3423 S Soncy Rd Amarillo, TX 79119

        BBB Accredited Business
      • Happy State Bank & Trust Company, a Division of Centennial Bank

        3401 Bell St Amarillo, TX 79109

        BBB Accredited Business
      • Happy State Bank & Trust Company, a Division of Centennial Bank

        312 E 2nd St Dalhart, TX 79022

        BBB Accredited Business
      • Happy State Bank & Trust Company, a Division of Centennial Bank

        2614 S Georgia St Amarillo, TX 79109

        BBB Accredited Business
      Headquarters
      701 S Taylor St LB 120, Amarillo, TX 79101-2405
      BBB File Opened:
      11/24/1997
      Years in Business:
      115
      Business Started:
      6/1/1908
      Business Started Locally:
      6/1/1908
      Business Incorporated:
      6/1/1908
      Accredited Since:
      7/13/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Happy State Bank
      • GoldStar Trust Company
      • Centennial Bank
      Business Management
      • Ms. Patti Coryell, Compliance Director
      Contact Information

      Customer Contact

      • Ms. Patti Coryell, Compliance Director
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      21 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Resolved
      On 11/22/2021 I purchased a 7.5 yr bond from Goldstar trust. The letter stated there would be no maintenance fees on the account. On 2/26/24 I received a letter stating I owed $125.00 in back fees, and they were going to liquidate my account, and charge additional fees, to pay it. On 3/25 i called customer care and they refused to refund the fees, so I sent an email explaining the policy I signed stated there are no maintenance fees. I was told that only refers to fees for requesting paper statements. On 3/26 i sent a copy of the letter that specifically states there are no maintenance fees on the account. The response was that was the case then, it's not now. On 3/26 i asked for a copy of the document I signed that fees could be added. I received a screenshot of my signature on the contract I signed and a separate document pasted in showing the fee schedule. Thank you, *****
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      leo p

      1 star

      04/19/2023

      Goldstar Trust Company must be going out of business. There is no customer service and no way for a customer to transfer accounts to another custodian. They say that they have phone system issues but that excuse is over a year old. Email brings little satisfaction. Staff does not solve issues or follow through with the customer. Often totally non responsive. Customer assets are inaccessible which is no different than if the company is bankrupt or criminally engaged in stealing assets. apparently time for legal action.

      Local BBB

      BBB of Amarillo

      BBB Reports On

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