Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Brothers Auto Care has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Brothers Auto Care

      3311 S Western St Amarillo, TX 79109-3241

      BBB Accredited Business
    • Brothers Auto Care

      7200 Joy Ave Canyon, TX 79015-7122

      BBB Accredited Business
    • Brothers Auto Care

      3910 Ave Q Lubbock, TX 79412

    Business ProfileforBrothers Auto Care

    Auto Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/9/2021

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Brothers Auto Care has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Brothers Auto Care

        3311 S Western St Amarillo, TX 79109-3241

        BBB Accredited Business
      • Brothers Auto Care

        7200 Joy Ave Canyon, TX 79015-7122

        BBB Accredited Business
      • Brothers Auto Care

        3910 Ave Q Lubbock, TX 79412

      Location of This Business
      3311 S Western St, Amarillo, TX 79109-3241
      BBB File Opened:
      5/14/2021
      Years in Business:
      3
      Business Started:
      8/1/2020
      Business Started Locally:
      8/1/2020
      Business Incorporated:
      7/15/2020
      Accredited Since:
      6/9/2021
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 32075041049 for this business, issued by Texas State Comptroller

      These agencies may include:

      Texas State Comptroller

      PO Box 13528, Capitol Station

      Austin TX 78711

      (800) 252-5555

      https://www.window.state.tx.us/

      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Joel Aguilar, President/Co-Owner
      Contact Information

      Principal

      • Joel Aguilar, President/Co-Owner

      Customer Contact

      • Joel Aguilar, President/Co-Owner
      • Leonel Aguilar, Co-Owner
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had my engine and transmission rebuilt on my 1983 Ford Bronco which was with Brothers for over 6 months during that process, during mid to late 2022. It is a restoration project vehicle and thus does not get driven often. It has had less than 200 miles since the rebuild, and is always parked in my garage. Today, I started said vehicle and it ran for less than 10 seconds, shut down and the motor locked up. I now have a vehicle that was once a numbers matching vehicle on the way to restoration, which now has an unknown amount of damage to the motor, and it will not run, nor can I get the motor to turn over by hand or with the starter. I paid for an engine and transmission rebuild at the time, and want a refund for the cost of the engine build portion, including labor, as I now have a vehicle that neither runs or drives, and will require a significant amount of money to get it back in such shape as the motor is seized. Receipts can be provided upon request, but this was done at the Brothers Auto Care off I-27 just north of Canyon, and Brothers should have their documentation on the matter.
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB of Amarillo

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.