We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Pickle Roofing Solutions, LLC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $21,975 was paid to Pickle Roofing. The gutter work was completed in mid to late December, 2024. Summary: I still have mold on the ceiling of my garage. I was told the leak was repaired and the sheetrock did not need to be replaced as the ceiling (and attic) were dry. Pickle sent out a painter, who prepped the ceiling for paint. It took us a couple of weeks to get the paint and in the meantime, the mold returned, although not as bad as the first time. I would think this indicates continued moisture, and raises the question as to whether the leak was fixed entirely or correctly.There is water spilling out from behind my gutters, which can cause roof and water damage. I have severe soil erosion in a few areas around my foundation and I have standing water in some gutters. I was told the standing water is normal, and the other problems are because of my trees. My trees are not new, and I did not have any of these problems until my gutters were replaced. In dialogue I have asked for a certified profession to inspect my roof multiple times. The last time I reached out to **** at Pickle was on September 2, 2024. I asked how to reach ***** ****** and I again asked about a roof inspection. I have not received a reply.I would like the roof inspected by a certified roof inspector and Pickle to make the appropriate repairs so I have a sound roof and functioning gutters.

    Business Response

    Date: 11/27/2024

    Hello Mrs. ******************* apologize for any inconvenience. We have returned to this property to ensure the previous leak has been sealed. It has been sealed. We also went in the attic to make sure there is no leak.

     

    We will be sending someone from our team out to replace the sheet rock and remove the mold. 

     

    In regards to the gutters, we spoke with the home owner and showed that the downspout's French drains are clogged, causing the gutters to over flow.

     

    We are here to help,

    Mr. Pickle

Pickle Roofing Solutions, LLC. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.