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Find a Location

Maxim Honda Yamaha has 1 locations, listed below.

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    Business ProfileforMaxim Honda Yamaha

    Motorcycle Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers Motorcycle sales and related parts and service.

    Business Details

    Location of This Business
    420 Central Expy S, Allen, TX 75013-8018
    BBB File Opened:
    9/29/1997
    Years in Business:
    21
    Business Started:
    9/30/2002
    Alternate Business Name
    • North Central Texas Yamaha, LP
    • Maxim Motorsport
    Hours of Operation

    Primary

    M:
    Closed
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 6:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Michael T. Bixler, Owner/Manager
    Contact Information

    Principal

    • Mr. Jason Brisendine, General Manager
    • Mr. Michael T. Bixler, Owner/Manager

    Customer Contact

    • Mr. Jason Brisendine, General Manager
    • Ms. Mary Lupplace, Front Office Manager
    • Mr. Michael T. Bixler, Owner/Manager
    Additional Contact Information

    Fax Numbers

    • (972) 359-0237
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    At the end of May 2022 I purchased 2021 CBR with zero miles from Maxim Honda in ***** *****. On September 26, 2022 the bike broke down was towed to Maxim Honda. Many weeks went by without any update or repair made. Again this was a brand new bike and was covered under warranty. Finally in December 2022 Maxim asked if I could provide receipts for oil changes to the motorcycle. I provided receipts which showed the oil purchased from ******** I performed the oil change myself which does not good the warranty out per the warranty rules. Then in January 2023 I was told Honda not Maxim were going to honor the warranty. For the past 6 months I have been trying to get someone from Honda directly to assist. This has been unsuccessful. Today I called the shop to make arrangements to pick up the bike and was told there is a ****** bill for what they call the tear down / diagnostics which had to be completed for them to only say they will not honor the warranty. This diagnostic testing should in fact, be covered in full by the warranty, and I should have zero money to pay. The bike has not been repaired as that bill is over ******* for a brand new bike that was only used for 4 months. **************** the Service Manager at Maxim he is trying to work on getting the bill lowered to ****** before they will release the bike. So I am now stuck with at least a 450 bill plus a bike that was brand new, only used for 4 months that needs a new engine and no one the dealer nor Honda will honor such warranty and want to charge for something that is suppose to be covered by such warranty. Ideally, I would like my bike fixed at no charge covered under the warranty that was provided the only other acceptable resolution would be me picking up my bike that still does not work, but not owing maxim dealership a *****.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Richard B.

    1 star

    06/29/2022

    I put a $500 deposit on a VTX 1800 which gave me one week to arrange payment. Went there a few days later and they had sold it. Cody the salesperson embarrassed himself with his obvious lies about why it was sold despite my deposit. Then he tried to cover that lie with yet another lie about a fictional bike that would be coming soon and much better than the one I had on deposit. Of course I never heard from him again. Brooke in finance that took the deposit was in on the scam and had the audacity to try to keep my deposit when they unethically sold the bike. Do not do business with these people.

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