Business ProfileforStrata Health Group

I paid $389.95 for health insurance to Adroit Health Group on February 20,2024.I spoke with ****** who told me that this insurance had no deductible and that office visits would be $25 and specialist would be $50. Prescriptions would be no more than $30. ****** asked me where I went to the doctor?I told her that Iwent to the ******** clinic and ****** comfirmed I was covered. She asked about my prescriptions and said those were covered also . The cost was $265.95 monthly with the first payment being $389.95,$150.00 being for the no deductible. I was told I had to wait until March 1st to use the insurance. I went to my clinic,presented the insurance card they had sent me. I was told that the insurance wasn't in the system. When I went to pick up my prescriptions I was told that my insurance card didn't have insurance coverage for prescriptions.When I called the phone number for Adroit Health Group, ******* was the operator, I asked to speak with ******,she informed me that ****** wasn't taking calls and put me on hold for the next available representative. After 6 minutes ******* came back on the line to reassure me that they were real busy and then put me back on hold.This happened every 6minutes for a half hour. When my call was finally asked there was a bunch of laughing etc. going on. I spoke with ******,I explained to her how my insurance wasn't working for me, that I wanted to cancel my policy and I also wanted a refund since I didn't receive the services I was promised. She tried to resolve the issue by suggesting that I basically find a different doctor, that maybe she didn't except the insurance. I reminded her that ****** said she checked out my clinic and prescriptions and she told me I was covered. I wouldn't have purchased the policy if I wasn't covered! I want a refund.