Reviews

Review Details

• Review fromKalyn M

  Date: 01/02/2023

  1 star
  Warning - Not a good experience, Company is not customer service oriented. I would rate a zero if I could. The staff making the initial reservation was quick and responsive. When I called back on to update the moving date from 9/18/22 to 9/22/22, no one picked up. I left a voicemail, but the movers were never updated. Therefore, they showed up on the wrong day. They did a walkthrough of my small two-bedroom apartment and said the move should take about 4 hours tops. With that being said I budgeted for 6 hours. When the moving day came, there were two movers, however, the lead mover (******) was NOT professional. He wasted time and he complained the entire time. The way he packed things broke my television, destroyed my daughter's computer and damaged other things. A move that should have taken "4 hours tops" ended up taking 12 hours. I was charged over $2000. I was charged 4 times what it should have been. more than what it should have been. I had to reach out to the company 3 times before I was told how to make a claim and told it would take 90 days to assess. Even though I provided details, pictures and costs proving damages exceeded $1,400, after 90 days they said they typically only reimburse about $100. After expressing being insulted by that, I have not heard ANYTHING from them since 12/5. VERY DISAPPOINTED with this company. Would NOT recommend this company. They really don't care about the customer.

  Buddy Moving

  Date: 07/26/2023

  Dear *****,We sincerely apologize for the disappointing experience you had with Buddy Moving. Your feedback is essential to us, and we appreciate you taking the time to share your concerns. We want to assure you that we genuinely care about our customers, and we are committed to addressing this situation promptly and effectively.First and foremost, we understand the frustration you experienced with the lack of responsiveness when you called to update your moving date. This is not the level of service we aim to provide, and we are taking immediate steps to improve our communication channels to ensure that such issues do not occur again in the future.Regarding the behavior and professionalism of our lead mover, ******, we are genuinely sorry for the way he handled your move. We hold our team to the highest standards of professionalism and respect for our customers' belongings, and it is evident that there were significant lapses in his approach. Rest assured, we are conducting a thorough review of the incident and will take appropriate actions to address this matter.As for the damages to your belongings, we understand the distress caused by such occurrences during a move. Our goal is always to handle your possessions with utmost care, and it's regrettable that some items were damaged during the process. We are committed to resolving your claim as quickly as possible and will conduct a thorough assessment to determine the appropriate reimbursement for the damages incurred. Our customer service team will be in touch with you shortly to provide updates on the status of your claim.We acknowledge that the resolution process has taken longer than anticipated, and we apologize for any inconvenience caused by this delay. Our team is working diligently to streamline our claim procedures to ensure a smoother and more efficient experience for our customers.At Buddy Moving, we are dedicated to continuous improvement, and your feedback will help us identify areas where we can enhance our services. We value you as a customer, and we want to make things right. Rest assured that we are taking your review seriously and are committed to making the necessary changes to prevent such issues in the future.Once again, we apologize for the negative experience you had and thank you for bringing these matters to our attention. We hope to have the opportunity to make it up to you and regain your trust in our services.If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We are here to assist you in any way we can.Thank you for your understanding.Sincerely,**** Customer Relations Team ********************** Company