Business ProfileforNational Teachers Associates Life Insurance Company

I signed up for benefits with NTA Life / Horace **** company a few years ago. It was provided via a representative of the National ******************* as I was a union member (Duval ************************ I am no longer a member and so I switched my insurance back to Duval County Public Schools benefits program. I contacted *** back in the middle of Oct, to cancel my benefits with ***. *** sent me an email on 10/16/23 that said I had to complete the cancellation form that was in the email, sign it and send it back. I waited until 11/16/23 to send it back because it was my understanding based on this info in the letter:I understand that my coverage termination date will be my current paid to date on the policy and after the termination date, I will no longer have coverage. My policy renewal date was Jan 1st. They responded on 11/16/23 that they received it but now I had to complete another form to cancel it, and that after they received that form, that it would take 60 days to cancel. They supposedly sent it (yes, to the correct address, I checked). I waited, but did not receive it, and I reached out on 11/28/23 to let them know that I did not receive it. No response and I emailed again on the 11/30/23 asking if they received my previous email, NO RESPONSE. I called around 12/2/23 and spoke to a gentleman who was very apologetic and asked him to please email me the form so I could get this form completed as every day that they stall, is costing me more money. He said he would expedite my request and email it to me. I then received an email on 12/7/233 stating that on 12/2/23 that they resent the form via ***** I received a letter in the mail NOT EMAIL, and surprise surprise the form was not attached as the letter said, instead I received 2 copies of the cover letter. This is beyond ridiculous. This is costing me several hundred dollars. I am very frustrated and unhappy.