Additional Information for Regus Management Group, LLC

On October 5, 2020, BBB contacted Regus to respond to a pattern of complaints and advertising concerns.

Consumer allege that they were unaware of reoccurring charges, also known as a negative option, and experienced unexpected extra charges.

BBB requested that the business include a response to the noted pattern, as well as include additional terms and conditions to clearly disclose any potential extra or reoccurring charges.

According to the BBB Code of Advertising: "Whenever an advertiser mentions a price in advertising, the existence of any unavoidable or extra charges must be clearly and conspicuously disclosed in immediate conjunction with the price. This would include, for example, charges for delivery, installation,
assembly, excise tax and postage and handling."

The BBB Code of Advertising also states, "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature.

18.2 Such material terms include:

18.2.1 The existence of the negative option feature;

18.2.2 The cost of the additional goods or services;

18.2.3 How consumers can cancel and avoid future shipments and charges; and

18.2.4 How consumers can return items that they do not want.

18.3 Advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language.

18.4 Advertisers must not interpret the consumer's silence, failure to take an affirmative action to reject goods or services, or failure to cancel the agreement, as consent to enroll the consumer in the negative option feature. Instead, they must ensure that the consumer affirmatively consents (either online, over the phone, or in person) to the negative option feature before enrolling the consumer in the plan."

As of October 21, 2020, the business has failed to respond to BBB's requests.