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          Find a Location

          First Financial Bank has 61 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileFirst Financial Bank

            Bank
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            400 Pine St

            Abilene, TX 79601-5108

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            Email this Business
            (325) 627-7200

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/22/1969

            Years in Business: 124

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Full service banking products.

            Business Details

            This is a multi-location business.

            Find a Location

            First Financial Bank has 61 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              400 Pine St, Abilene, TX 79601-5108
              Email this Business
              BBB File Opened:
              1/21/1969
              Years in Business:
              124
              Business Started:
              1/2/1900
              Business Started Locally:
              1/2/1900
              Business Incorporated:
              1/2/1900
              Accredited Since:
              9/22/1969
              Type of Entity:
              Corporation
              Number of Employees:
              1500
              Business Management
              • Mr. Ron Butler, CEO
              • Mrs. Marelyn Shedd, President-Abilene
              Contact Information

              Principal

              • Mr. Ron Butler, CEO

              Customer Contact

              • Mr. Ron Butler, CEO
              • Ms. Patty Fuentes, Retail Branch Manager.
              • Ms. Connie Stone, Mortgage Loan Officer
              • Mrs. Marelyn Shedd, President-Abilene
              Additional Contact Information

              Fax Numbers

              • (325) 627-7136
                Other Fax
              • (325) 627-7740
                Other Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/17/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I used my bill pay option to send membership dues to AACN and the address I have used in the past and to which the bill was to be paid was in my bill pay profile: AACN in Aliso Viejo, California. I paid this bill on 5/23/23 and recently received an email saying they had not received the payment. I looked in my bank statements and saw that it did not go to California but to an address in Chicago (local AACN chapter). I called the bank and asked how they could send my money to a different place than what I had listed in my bill pay profile. I was not given an answer but transferred to three different people who were unable to answer my questions an help correct the problem. I was told that I would need to contact the bill pay service “I PAY” to get resolution. I’m not able to continue sitting on hold with people who cannot answer the questions or solve the problem. The bank cannot arbitrarily decided where to send my money.
              Read More
              Read 8 More Complaints

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              DALIA C

              05/21/2024

              some business, went I go to FIRST FINANCIAL Bank on my phone bank APP. Id: and password; DOSE GO IN. I HAVE TO CALL THEN CK MY ACCOUNT . SO WHY AN .I USE IT . THIS IS GOING ON 3 YEAR. EVER TELL I CALL THEY WENT ME ID; AND .PASSWORD . CHANGE MY PASS. NO I SAY. I NEED TO LET YOUR NO. I DONT WHAT TO DO.
              Read 4 More Customer Reviews

              Local BBB

              BBB of Abilene

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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