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Business Profile

Auto Body Repair and Painting

Accent Collision Center
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Keyauna G

    Date: 07/08/2025

    I’m beyond disappointed with the experience I had at Accent Body Shop. My 2024 Kia Carnival was sent here for repairs after an accident in November 2024. What should have been a professional repair process turned into a nightmare.

    When my vehicle was finally returned to me (after months of delays), it was in unacceptable condition:
    • The steering column was scratched, misaligned, and missing screw-clear signs of careless work.
    • The dashboard trim was pried open, scuffed, and not properly reinstalled.
    • My center console cupholder had a tool left in it from the shop.
    • The fender liner near the tire was frayed and visibly hanging down.
    • The undercarriage was dirty showing no signs of cleanup after work was done.
    • Even the engine bay was caked in dust and grime, which is shocking for a vehicle with under 10,000 miles.

    To make matters worse, the estimate jumped from $16,000 to $30,000—after the work was already completed. The car was repaired in Texas and I live in Colorado, so I had no way to inspect or authorize anything in person. No final inspection report, no walkthrough, nothing. Just a damaged, dirty, carelessly handled vehicle returned to me as if it was acceptable.

    Accent Body Shop clearly lacks the professionalism, quality control, communication and customer care expected of a certified repair center. I would not recommend this shop to anyone, especially if your insurance sends your vehicle here. What should have been a repair turned into more stress and damage.

    I do not recommend this shop (or USAA’s preferred repair network) if you value transparency, proper repairs, and respect for your vehicle.

Accent Collision Center is BBB Accredited.

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