Business ProfileforBestway Rental

have done business with these people for 2 years. My bank card has been ran twice without my consent on the day prior to my bill being due. I have NEVER been late I had flaws on the tv that I rented contacted them several times about a replacement. I was told to take pics of the issues so a warranty claim could be filed. Never heard anything after. The prior renters ******* and Prime video accounts were still active on the tv.I went in today to pay &get copies of my agreement. I asked for the name of the general manager, *****************************. She rushed up speaking loudly, being smart mouthed, the whole time my cousin recording She was saying degrading comments while proceeding back talking to her coworker saying "I see what kind of life THAT lives by the way she came in". I asked she said and she childishly laughed and said, ",We were talking about something else". This went on as I waited for an employee to print paperwork and listening to sarcastic remarks. All of this is recorded. I attempted to leave twice because she was provoking me but the polite employee kept calling me back saying I didn't get my paperwork I asked for and trying to explain why they ran my bank card on the day the were not authorized to. I left that place feeling very disrespected and all because I asked for her last name. I normally would not use a rent to own because it is common knowledge they charge more than double of the actual retail price of an item but I was in immediate need at that time. This place has changed management at least 3 or 4 times since I've rented from them and I have been lied to about the price just to get me to sign the contract. I still have not received any paperwork of the balance owed on the items I was renting to this day. This place is very unprofessional and has a reputation for taking customers money and other things. I will be taking these complaints to the next level as soon as possible if corporate does not resolve this to my satisfaction. Thanks