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Business Profile

Dry Cleaners

Jimmy's Custom Cleaners And Alterations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Jimmy's Custom Cleaners And Alterations's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jimmy's Custom Cleaners And Alterations has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/7/24 I dropped off two dress shirts to be washed and pressed with medium starch to be picked up on 08/08/24 after 5 PM. These shirts were long sleeve and have not been worn before. I explained to ***** that I needed them for a court date for my son, so it was very important that I had them no later than Friday. I returned to pick them up and with my ticket (my ticket number is ******) and the shirts could not be found. I was asked to come back later since they could have been sent by mistake to a different store. I came back the next day and the shirts have still not been located. This young lady told me that she would, "Let Mr. ***** know." I once again told her that this would do me no good since these shirts were needed for Monday and she dismissed me with, "I know this is annoying." She turned her back on me and went to the customer in the drive thru. Totally unacceptable customer service. I had to go out and replace these two shirts that were lost by your employees.

      Customer Answer

      Date: 08/12/2024

      I have attached the ticket showing the date of 08/08/24 after 5 P.M. being the pick-up date of the claim ticket.  

      Business Response

      Date: 08/13/2024

      The shirts Im sure are not lost. I will address the customer service issue with ***** and check the first thing Monday morning and contact the customer. The shirts will be comped at no charge if the quick ticket that customer has shows that they were due the due date she specified.

       

      Sincerely,

      ****************

      Customer Answer

      Date: 08/13/2024

      I received a call from ****** on 8-12-24 in the morning.   She claimed my blue ticket said a different date.  I advised her it did not and she was supposed to call me back with the status of my two shirts.   I have yet to hear back from ******.  I was also told that new people were hired and the wrong date was put in the system.   I told ************** never would have left my shirts if I would have know that. 

      It is now 8-13-24 and I still do not have a status on my shirts.  I am assuming they are lost.  The court date has past.  I had to purchase new shirts.  

      Customer Answer

      Date: 08/15/2024

       

      I received a call from ****** on 8-12-24 in the morning.   She claimed my blue ticket said a different date.  I advised her it did not and she was supposed to call me back with the status of my two shirts.   I have yet to hear back from ******.  I was also told that new people were hired and the wrong date was put in the system.   I told ************** never would have left my shirts if I would have know that. 

      It is now 8-13-24 and I still do not have a status on my shirts.  I am assuming they are lost.  The court date has past.  I had to purchase new shirts. 

      Customer Answer

      Date: 08/15/2024

      On 8-12-24 I received a call from ****** regarding the shirts.  She advised me that the date was wrong on my ticket.  I told her that I came in twice with my ticket and was never told that it was not correct. I also told her that I would have never left the two shirts if they would not have been ready on time.  The court date is over, and I still have no idea where the shirts are.  ****** was supposed to call with an update as to where they are.  I am still waiting on a response from the business as to a status of the shirts. I had to purchase new shirts since *****'s could not find them.

      Business Response

      Date: 08/23/2024

      ***** Story

      Business Response

      Date: 08/23/2024

      Our store Manager, *************************** spoke to **************** on Monday August 12, and apologized and told her that the shirts were put in the wrong day. We have several locations and deal with thousands of garments weekly. Unfortunately, sometimes this happens when dealing with so many clothes. ****** told **************** that the 2 shirts would be ready 8/12 and there would be no charge. She still has not picked them up as of this morning 8/23. 

      Customer Answer

      Date: 08/27/2024

      I was not notified that the shirts had been located and were ready for pickup.  If I would have known, I would have picked them up.  I will pick them up as soon as possible.  

    Jimmy's Custom Cleaners And Alterations is NOT a BBB Accredited Business.

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