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Auto Lube

Express Oil Change & Service Center of Spring Hill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 24, 2025, I brought my 2025 ***** CR-V EX-L to Express Oil Change and Tire Engineers for a routine oil change. The car was running perfectly prior to the service.During the service, a worker named GW asked me to start the car to check dashboard signals. Immediately after turning the car off, I heard unusual noises beneath the vehicle. When asked to start the car again, it would not start.The staff attempted to fix it for nearly two hours but were unsuccessful. I was asked to leave the car and key, and it remained in their custody for three days.Upon follow-up, the store manager confirmed that a fuse had blown and there were battery issues. I had to tow the car to a ***** dealership for diagnosis, with costs exceeding $4,000.Key Points The car was fully operational before service and had no prior electrical issues.A routine oil change does not involve fuses, wiring, or battery systems.The issue occurred while the car was in the shops care, indicating negligence or mishandling by staff.Mechanics have a duty to return vehicles in the same or better condition, which was not met.Requested Resolution Full reimbursement for diagnosis and repair costs resulting from the blown fuse and battery issues.Written acknowledgment of responsibility from Express Oil Change and Tire Engineers.

Express Oil Change & Service Center of Spring Hill is NOT a BBB Accredited Business.

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