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Business Profile

Timeshare Transfer

Switch It Title Exchange, LLC

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 13, 2023, my husband and I attended a seminar on how to legally exit your timeshare(s). We were charged $3,500/ea for 2 timeshares. We received a Certificate for a 100% Money Back Guarantee if our timeshares were not cancelled within 18 months which would have been 6/13/2025. A company by the name of Switch It, successfully handled the cancellation of our Mexican timeshare. We are still being charged yearly maintenance fees on our Gatlinburg, TN timeshare, as it has not been legally cancelled, we are also paying off a loan (@ 19.99% interest) to a company by the name of United Consumer Financial Services for $260.10/month.

    Business Response

    Date: 06/25/2025

    As you can see from the docs submitted by the client, Switch It was not contracted by them or paid. They signed up with LCI. We handle title work for them and completed one file. The other is still underway. The client had an option out of that one too which they turned down as they didn't want to pay the exit fee to the resort. 

    So for now we have to find a new owner. 

    We offer no "money back guarantee" in cases where we don't collect money. 

    LCI is no longer as we have explained to this client. 


    Complaint needs to be with the correct company. 

     

    Thanks

  • Initial Complaint

    Date:01/15/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a timeshare at Oakmont resort in pigeon forge in August 2023 I was told that my current timeshare could be traded in on this one once I paid Switch It the 895.00 I paid it November 23 2023 on my discover card in May 2024 after numerous calls was told my timeshare couldn't be traded so that left me owning 2 which I can't afford i have hired legal service to release me from the timeshare and have sent a registered letter to Switch It asking for my money back since the service was not performed and I have left messages and no one will return my call. I have since lost my home and job because of the lies from Oakmont resort and switch it as to the purchase of the timeshare and switching the deeds that never happened.I would like my money back and forth others to know that this is scam there is no switching deeds when buying a timeshare .

    Business Response

    Date: 01/16/2025

    Hello!

    Not sure what the confusion is with this client as I have spoken with them in the last several months. The only payment this client made to exit their timeshare was made to Switch It. I am unaware of any other purchase they made with Tree Tops or any other timeshare for that matter. 

    I have attached the paid invoice to us. 

    Also, the only reason the transfer is not completed is because the resort WILL NOT accept the property back as a deed back, surrender, relinquishment, etc. 

    They're requiring for us to find a new owner on behalf of our client. Once that is done, it will go into closing and it will be completed. But that is only after a new owner is found. 

    I have also attached paperwork from the resort showing. The contract the client signed with us has no timeframe to be completed. Only an estimate which is based on an average file. Some files we work 12-18 months before completion. This is all explained to the client by our office upfront. 

    Thanks

  • Initial Complaint

    Date:01/08/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about 2/16/2021 I purchased timeshare for a specific unit described in the sales document as an “Annual 4 bedroom”. I attempted to use the timeshare in December of 2024 and was informed it was a two bedroom unit and could only be used every other year, not annually. I contacted the company, sent them a copy of the documentation and explained my concerns with no response.

    The company misrepresented the transaction in the document that I relied upon.

    Business Response

    Date: 01/08/2025

    Hello!

    See attached documents. I have explained to this buyer that they purchases RCI points which is listed on the agreement. There is no specific unit / week they're guaranteed to occupy. They received exactly what was on the PA which is a certain amount of RCI points annually. They can stay at the resorts listed or any of the other 3500+ resorts on an annual basis based on availability. I have tried explaining this numerous times but I'm not sure it is understood. I have offered to help them book as well. 

    Thanks

    Customer Answer

    Date: 01/16/2025

    The Respondent has been emailing me directly, stating that I have misread or misunderstand the documents. I do not agree. I have sent copies of the documents to the timeshare property directly, and am awaiting their response which I shall share with the Respondent upon receipt. If necessary, I will upload them to this portal.
  • Initial Complaint

    Date:10/18/2024

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023, I paid more than $7000 to Switch It of Sevierville, TN, for the transfer of ownership of a vacation condo at Vacation Village, FL. A year later, the last contact from Switch It was in May 2024. I have periodically emailed Switch It with meaningless and delaying responses.
    Primarily I would like Switch It to honor its promise and relieve me of the condo. If they will not honor their promise, then refund my money.

    Business Response

    Date: 10/18/2024

    Hello!

    I have reviewed this file and it is currently in marketing. The resort would not accept the inventory back, so we are tasked with finding a new owner. To my knowledge, this information has been shared with the client but I will reach out to provide an update as well. Unfortunately, at this time, a 3rd party transfer is the ONLY resort accepted means of transfer for this client. We will continue the process until it is completed. 


    In reference to the payment, that was to a 3rd party sales company, not Switch It or a DBA etc. We do not have sales teams. 

    Thanks

    Business Response

    Date: 11/26/2024

    Hello!

    I appreciate the chance to reply to this. 

    This client did not pay our company 7000 let alone any amount of money. They signed up with 3rd party company who paid us a small fee for our closing / transfer services. Those services are being provided to the client. We have been in contact with their resort and are working on their transfer. Unfortunately, their resort will ONLY allow for a release if we locate a new owner for the property. They have an approval process for those new owners as well, so it cannot just be anyone. 

    We have explained this to the client, but I do apologize for any misunderstanding. I have emailed the client an update and a request to schedule a call to clear up the above issues. 


    PS. I have also attached documents from the client and resort showing we're in process. This is not a scam... 

    Thanks!

    Customer Answer

    Date: 12/03/2024



    Better Business Bureau:



    I have talked to and  reviewed the response made by the business in reference to complaint ID 22440772, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******
  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 25, 2024, the one year anniversary of our payment to LCI, Legal Consulting and Switchit timeshare ownership cancellations, which promised to cancel our timeshare contract passed. As of that date, said companies promise was in default. We possess a document signed by ****** ****** of LCI that we have a 100% guarantee ownership cancellation within 12 months, or we receive our money back. We hereby demand that you either do the job or return our money so it can be used to hire a more reputable firm. During the past year, we have received no communication apprising us of status. Our attempts to reach out were all ignored. Please return our $4,000 retainer forthwith in accord with said guarantee.

    Business Response

    Date: 09/24/2024

    This complaint is in reference to an agreement with a completely different company. 

    Switch It is the title company handling the transfer NOT the company who was paid or offered a guarantee. We have no contract with this client. We have reached out to the referral and their records indicate this clients process was delayed on multiple occasions. The client took over 2 months to send in the documents necessary to get started. Their contract with LCI says they will do so in 28 days. Also, the client did a dispute / chargeback with their credit card company against LCI. That was a mere week after they finally sent in their ownership documents. Chargebacks take roughly 60 days to be decided. This further delayed the process. 

    As far as the current status of transfer, the file is entering closing. I will be contacting the client to let them know what to expect moving forward. 

    Business Response

    Date: 09/25/2024

    We apologize if there was confusion with this file in reference to the relationship between switch it and the referring company. They do attempt to make it clear in their paperwork. I have attached this client's contract for review. Certainly, any confusion isn't intentional by any party involved. 

    Also, in reference to the closing, this is a new update which is why it hasn't been shared with the seller yet. We usually wait until the new owner has signed ALL required documents. We're still waiting on a signed agreement to come back to us. Our office has been in touch with the client on more than once occasion within the last week. 

    This file will close out as promised, once the complaint is closed and work can continue. 

    Customer Answer

    Date: 09/25/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22318334, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** **********
  • Initial Complaint

    Date:05/31/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2021 I hired Switch It company to transfer my timeshare at *********** ** ***** **** ***** ******* ** to another owner in order to get out from under my timeshare. I provided all necessary documentation and did everything that was asked. I paid a fee of $3000.00 and was told the transfer would be done in 3-6 months. It is now almost 3 years later and they still have not successfully transferred this property. I have been given the run around about how they could not find a buyer and how they could not get in touch with the proper people to do the transfer. Initially I was willing to wait until a buyer was found in order to not have to pay additional monies that the resort owner would charge in order to take the property back. However after years of trying that option unsuccessfully I agreed to pay up to a $5000.00 additional fee for the resort owner to take it back. Then I was told that they couldn't get in contact with the company in Mexico to complete the transaction. I finally got sick of the run around and in February 2024 I asked for a refund of monies paid, as they advertised that their service was 100% guaranteed or money back. I did not receive a refund but instead was told that now they suddenly had a buyer for the property. I completed all the paperwork necessary and submitted it and was told it would take 30-60 days to complete the transaction. It has now been over 60 days asnd nothing has happened. I have emailed with Switch It and gotten no answers. Communication with this company is horrible. Every time I have wanted an update on what is happening I have had to initiate the communication, and it goes nowhere. I am now considering legal action against this company to get my money back. I am not entirely sure that I haven't been scammed and that this is a scam company. I don't recommend anyone use this company to get rid of their timeshare.

    Business Response

    Date: 05/31/2024

    Hello!

    I’m a bit perplexed by this complaint. While I understand this has gone on longer than either of us want, the client is aware that the closing documents were submitted to the resort two months ago. We’ve been battling with the resort since 2021 and are at the finish line. Our last communication with this client was one week ago. They were copied on an email from our closing department to the riser for a status update. This should be done soon. I’d  recommended aiming your frustrations towards them, not the company trying to help you. 

    Thanks 

    Customer Answer

    Date: 05/31/2024



    Complaint: ********



    I am rejecting this response because:

    This response was not signed, so I am not even sure who I am communicating with.  However I will assert that you are not “trying to help me”, but that you were paid a fee, 3 years ago, to complete a business transaction, that was estimated to take 3-6 months.  I do not appreciate your patronizing comment.  The email I was copied on 1 week ago you refer to was only sent after I once again had to reach out requesting an update after yet another time frame for completion came and went.  I would think that after this process has stretched on as long as it has, that Switch It would be more proactive with communication with their customer, instead of responding only when repeated inquiries are made.  I also would expect that if a company offers a 100% money back guarantee if the transaction could not be completed, that that would have been honored when the customer requested their money back.  This did not happen.  



    Sincerely,



    ***** *******

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in February 2020 we paid switch it $3895 to get us out of our timeshares. We emailed them numerous times and we were given the run around. They told us not to contact the resorts for anything. Now they tell me that they can not talk to the resort on my behalf, that I have to do the work that I paid them to do. And that I don't qualify for a refund. Switch it can not show us what they have done in the past four years to get us out of our timeshare.

    Business Response

    Date: 05/15/2024

    Hello!

    We have been working with this client since 2020. They signed up with a referring company who is no longer in business. With that being said, we are STILL trying to help. Their transfer was submitted in 2021. We followed up with the client numerous times via email and phone without hearing back. They were given specific instructions on how to exit. Their specific resort only releases that info to the client directly. They will not release to any 3rd party company or attorneys office. We have also explained this multiple times. The file was eventually closed due to non compliance (client not responding). We did eventually send a follow up letter in 2023 before permanently moving the file to storage. The client said they wanted to move forward. We have done so at no additional cost to them. Their transfer has been submitted again and specific instruction has been given. Their resorts policies (and fees) are different now than they were in 2020. We have worked on this file for 4 years now for one fee... We will continue to help in anyway we can but unfortunately if the client does not or cannot complete the final steps on their end, it will not get done. They must comply with their resorts final demands. 

    Thanks!

    Business Response

    Date: 05/15/2024

    Hello!

    We have been working with this client since 2020. They signed up with a referring company who is no longer in business. With that being said, we are STILL trying to help. Their transfer was submitted in 2021. We followed up with the client numerous times via email and phone without hearing back. They were given specific instructions on how to exit. Their specific resort only releases that info to the client directly. They will not release to any 3rd party company or attorneys office. We have also explained this multiple times. The file was eventually closed due to non compliance (client not responding). We did eventually send a follow up letter in 2023 before permanently moving the file to storage. The client said they wanted to move forward. We have done so at no additional cost to them. Their transfer has been submitted again and specific instruction has been given. Their resorts policies (and fees) are different now than they were in 2020. We have worked on this file for 4 years now for one fee... We will continue to help in anyway we can but unfortunately if the client does not or cannot complete the final steps on their end, it will not get done. They must comply with their resorts final demands. 

    Thanks!

    Customer Answer

    Date: 05/17/2024



    Complaint: ********



    I am rejecting this response because:

    Date Sent: 5/16/2024 6:29:11 PM
    Let me start by saying that we paid switchit to do a job and I have the invoices to prove it. The company sent out a letter in sept. of declination of service  stated that we did not send info they needed , but requested info for a resort that we did not own. we sent them a power of attorney to get all the info they needed from the resort back in 2020. they sent a letter in 2023 stated that the transfer was compete but could not provide proof of completion.So they started. again in nov 2023 said it would take 45 days to get the info from the resort. Now 6 months later they are saying that they can not talk to the resort. And I should talk to the resort to get my timeshare released. So we asked for a refund since they can not do the job that we paid them to do.





    Sincerely,



    ******* ******


  • Initial Complaint

    Date:04/22/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 13,2023 we went to a meeting about exiting our timeshare and they said they were lawyers and not to go to any other place about timeshare exit as they were the only legitimate company. They told us we needed to do this this year as the laws were changing and if we didn't do it now we would not be able to even give our timeshare away and the obligation would be passed on to our kids and grandkids forever and we would not be able to get out of it. We were scared and signed the agreement and they charged us 6100.00 which we charged to our AARP credit card. They said our maintenance dues needed to be kept current for the year in which they were. Now going onto 2024 they did nothing to resolve this and now we are getting billed for maintenance charges for another year because they did not take care of this. They are telling us that they were not getting a response from Breezy Point Resort in MN and that we need to pay the current maintenance fees again. We cannot afford it as we are already paying 300.00/monthly on the charge to AARP. We feel like they are trying to get more money out of us for something they should have already taken care of. We did not even pay for the timeshare as we were given it and just paid for the title transfer. We can not even use the timeshare as my husband had a stroke and is in a wheelchair and it is not handicap accessible for us so we have not used it for 3 years. We are elderly and retired and felt this company has mislead us to believe they were a company we could trust. At this point we do not know what to do. This should have been already taken care of before we were billed for another year and now Breezy Point Association has gone up to 790.28 plus they are charging interest on unpaid maintenance fees. We really need some help here to resolve this matter.

    Business Response

    Date: 05/01/2024

    Hello!

    Please see attached documentation. This client signed with a consulting company. That company then hired us to handle the file. We've been assisting the client the best we can, but their resort has withheld some info / documentation we need to complete the process. We're doing all we can to move this forward. This is not the typical way things go, so we apologize for the delay. We will continue the process until we're successful. Any questions about a refund would need to be addressed with the company the fees were paid to. 

    Thanks!

    Business Response

    Date: 05/06/2024

    The offer sent via mail by the company this client met with goes to any timeshare owners in that zip code. It has nothing to do with age. 


    As far as the status of the transfer, Breezy Point has been withholding the information needed to get this finalized. The client and our company have done our part. We are issuing a "non compliant" package to the resort threatening BBB and AG action if they do not comply to our valid requests for transfer. Unfortunately, this is becoming more common as time goes on with the resorts. We will continue this until the process is complete. We would recommend the client issuing a complaint with the BBB against their resort versus the company trying to help. They are not being scammed and our office has been in touch with the client as recent as 4/24/24 with our plan. 

    We hope this gets resolved soon. 


    Thanks

    Customer Answer

    Date: 05/06/2024



    Complaint: ********



    I am rejecting this response because: Until this is resolved I will not drop this and the contract was signed on 5/10/23 and they did not respond until 4/24. It should have been resolved way before this.



    Sincerely,



    ******* *** **** *******on
  • Initial Complaint

    Date:03/06/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/30/2021 we paid Switch It to obtain a deed back to our time share. We thought this had been done until we received a maintenance billing in 2022 and we again contacted Switch It. We are still getting maintenance fee billings from King's Creek. Repeated attempts to contact the Switch It have gotten us no where. Switch It is another one of those companies who take your money and preform no service.

    Business Response

    Date: 03/08/2024

    This complaint is completely false. The client did pay for our services however the ball was not dropped on our end. We have reached out to this client on multiple occasions as the client stated they wished to "move forward" since this wasn't done the first time we attempted it. We complete many Kings Creek transfers per year. Also, this client paid no money to our company. We were simply hired by the referring company to handle the title work. The client failed to complete the title work which is why this isn't done. The department who previously followed up with the client will reach out yet again. We can only complete files where a client is compliant. 

     

    Thanks

    Customer Answer

    Date: 03/08/2024



    Complaint: ********



    I am rejecting this response because: First of all  in the same paragraph Switch It says that we both did and did not pay them for services.  Which is it?  Their only attempt to communicate with us was to send us a post card which we promptly returned as instructed.  If  Switch It would like to resolve this problem they could actually call us.  We have notarized copies of all documents that were requested from us.  We sent them to Switch It as instructed. Switch It says they will, "reach out yet again".  PLEASE DO.  We are waiting to hear from you.  If Switch It is a reputable company as they claim this matter can be resolved quickly.



    Sincerely,



    ****** * ***** *******

    Business Response

    Date: 03/08/2024

    Client did not pay us. Not sure how it a question this far into the process. Also, we have called on MANY occasions. Today being the most recent and the client spoke with ******. Client still has not brought their account current and sent new maintenance bill to ****** to move forward. This was requested last year when the client requested to move forward. Once the clients account is in good standing, and we have updated documentation from them, we can assist in getting this done. 

    Thanks
  • Initial Complaint

    Date:03/05/2024

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with ****** ****** at Timeshare consultants and paid for the purchase of a timeshare on October 5, 2023. ****** informed me I would expect to see my transfer be complete by February 2024 or sooner and ****** from Switch It will be taking over to complete the transfer process. ****** was more than willing to communicate regarding the transfer until she discovered something seriously wrong. I was contacted by ****** on January 23, 2024 telling me I should be receiving my documents to sign from Wyndham at any moment and to keep an eye out for them. I asked her who the email address will be from and if she has an update as to if we are on track or if there are any issues to be aware of. She said she would check. I didn’t hear back from her. On February 1, I reached out again asking for an update. She disappeared. February 13 ****** still had not responded so I called Wyndham myself. They informed me that the transfer had been denied and that they urged I contacted ****** immediately because she and the seller are aware of this information as of February 2, 2024. ****** finally responded after I left several messages for her, the office manager and ******. ****** stated Wyndham has on file the seller is being represented by an attorney which is not accurate so they put the transfer on hold until the seller proves it. I contacted Wyndham 2 more times on a recorded phone call with Wyndham stating there is no hold, it was denied. The process has to start over once the seller proves they are not represented by an attorney and a letter was sent to seller specifically stating that, along with communication given to ****** from switch it by Wyndham informing the denied transfer. ****** refuses to admit they denied it and she has to start over if they can prove the seller is not represented by an attorney and ****** refuses to refund my money even though I requested it numerous times. Today is March 5, 2024, I have not received my contract or a refund.

    Business Response

    Date: 03/06/2024

    Hello!

    We have been in constant communication with this client. We're simply the closing company for this transaction. Unfortunately, Wyndham has delayed the closing by presenting an issue ONLY at the end of the process that could have been handled prior to having a new owner. We have done all we can to remedy this and hope for a conclusion soon! With that being said, we went ahead and refunded the new owner due to the frustration this has caused. Even though the issue does not lie with our office. 

    Thanks

    Customer Answer

    Date: 03/06/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received a refund. It is unfortunate that I had to file a complaint with the BBB for them to do what they should have done in the first place. **** has stated that I signed final documents for closure which is untrue. I have not signed any documents other than the purchase agreement with ****** from timeshare consultants. Be as it may, I am satisfied I received my refund after contacting the bbb



    Sincerely,



    ******* **********

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