Heating and Air Conditioning
Jack Frost Heating & Air Conditioning, Inc.
Reviews
Customer Review Ratings
Average of 17 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBob S
Date: 07/28/2025
5 stars***** did a fantastic job diagnosing the problem quickly and getting my a/c system up and running again. Jack Frost never fails at providing great service at reasonable prices.
Jack Frost Heating & Air Conditioning, Inc.
Date: 07/29/2025
Hi **** Thank you so much for the wonderful 5-star review! We’re thrilled to hear that Tyler was able to quickly diagnose and fix your A/C system—he’s definitely one of the best! ??Review fromAndrew E
Date: 07/26/2025
5 stars*** ******i is great! The guy is meticulous as they come. I’ve never seen a guy dog the details like this guy does. I mean to tell you if it’s broke, by God, he’s gonna find it and fix it. I would recommend this guy to anyone! He’s a really nice guy too. Funny, friendly, but also he keeps it professional. Five out of five stars ??????????Review fromMiranda P
Date: 06/14/2025
5 starsI highly recommend every chance I get. We've tried other companies when jack frost has been busy and we are not impressed whatsoever. It has never been a far off appointment so it is totally worth just booking it and waiting if possible. They are 9/10 on time or early (sometimes things happen), happy to share knowledge and answer any questions, very kind and patient.Jack Frost Heating & Air Conditioning, Inc.
Date: 06/15/2025
Hi ********
Thank you so much for your thoughtful 5-star review and continued support! We’re truly honored to be your go-to HVAC company. It means the world to us that you recommend Jack Frost every chance you get — that kind of trust is exactly what we strive for every day.
We’re so glad to hear that our team consistently delivers reliable, punctual, and knowledgeable service. We know how important it is to have someone who not only gets the job done but also takes the time to explain things and treat you with patience and kindness.
We appreciate your loyalty and understanding even when things get busy. Your kind words remind us why we love what we do!
Thank you again for choosing Jack Frost Heating & Air — we’re always here for you! ????
—The Jack Frost TeamReview fromRoxane B
Date: 01/20/2025
5 starsService within 2 hours of my call on a holiday! Professional , thorough, polite. Fixed the problem with my heat pump. I received a text prior to Tylers arrival with his picture. This was very comforting due to me being a single female. The cost was also very reasonable. I am a previous customer and will continue to do service with this company. Thanks!Jack Frost Heating & Air Conditioning, Inc.
Date: 01/21/2025
Hi Roxane,
Thank you for taking the time to share your experience and for the glowing 5-star review! We’re so glad we could provide service within 2 hours, especially on a holiday. Tyler and the team always strive to deliver professional, thorough, and polite service, and it’s wonderful to hear that he met your expectations and made you feel comfortable.
We’re also happy to know that receiving a text with Tyler’s picture added an extra layer of reassurance—your safety and peace of mind are very important to us. Your loyalty as a returning customer means so much, and we truly appreciate your continued trust in Jack Frost Heating and Air Conditioning.
If you ever need us again, we’re just a call away. Thank you for being part of the Jack Frost family!
Warm regards,
The Jack Frost TeamReview fromJames M
Date: 01/17/2025
5 starsI called at 8:00 am with problems with my HVAC. Upon calling the staff was accommodating and concerned about the problem.
At 8:50am Tyler showed up. I couldn’t ask for a better Technician, he was professional, knowledgeable and prompt . He took his time and made sure everything was in working order before he left.
I highly recommend Jack Frost for any HVAC needs.Jack Frost Heating & Air Conditioning, Inc.
Date: 01/18/2025
Hi James,
Thank you so much for sharing your 5-star experience with us! We're thrilled to hear that our staff was accommodating and that Tyler provided you with prompt, professional, and knowledgeable service. Taking the time to ensure everything is in perfect working order is a top priority for us, and we're glad Tyler delivered the excellent care you deserve.
Your high recommendation means so much to our team, and we’re always here to assist with any of your HVAC needs. Thanks again for choosing Jack Frost Heating and Air Conditioning—we truly appreciate your trust in us!
Best regards,
The Jack Frost TeamReview fromCarole P
Date: 11/19/2024
5 starsHighly recommend! On time, courteous, knowledge. They send you a picture so you know who is coming.Jack Frost Heating & Air Conditioning, Inc.
Date: 12/16/2024
Hi Carole,
Thank you for the 5-star review and for highly recommending us! We’re so glad to hear that you appreciated our punctuality, courteous service, and expertise. Your kind words mean a lot to us, and it was a pleasure assisting you.
If you ever need help in the future, don’t hesitate to reach out.
Best regards,
The Jack Frost TeamReview fromMike B
Date: 11/08/2024
5 starsTyler came out first thing in the morning. I have been using Jack Frost for years with my six cabins. They have excellent customer service, and they have figured out very complex issues for me throughout the years. You cannot go wrong with Jack Frost. One of the best companies that I have ever dealt withJack Frost Heating & Air Conditioning, Inc.
Date: 11/12/2024
Hi Mike,
Thank you so much for your thoughtful review and for being such a loyal customer! We're honored to support you with your six cabins over the years and are delighted that Tyler was able to assist you first thing in the morning. We pride ourselves on tackling complex issues and are thrilled to hear that our customer service has made a lasting impression. We look forward to continuing to provide the dependable service you expect!
Warm regards,
The Jack Frost TeamReview fromChris N
Date: 10/14/2024
5 starsVery fast service and great communication. Very pleased with the service they provided and the information they providedJack Frost Heating & Air Conditioning, Inc.
Date: 10/15/2024
Hi Chris,
Thank you for the 5-star review! We're glad to hear you were pleased with our quick service and communication. Providing clear information and efficient solutions is always our goal, and we're happy to know we met your expectations. We look forward to helping you again whenever needed!Review fromIda M
Date: 07/11/2024
5 starsTaylor did a great job in serving my heat and air unit.Jack Frost Heating & Air Conditioning, Inc.
Date: 07/22/2024
Dear Ida,
Thank you for your 5-star rating! We are delighted to know that you had a positive experience with Jack Frost Heating & Air. Your satisfaction is our top priority, and your feedback is greatly appreciated.
If you ever need our services again or have any questions, please feel free to reach out. We're always here to help.Review fromGreg B
Date: 06/26/2024
5 starsHe was very professional and explained to me what he was doing.Jack Frost Heating & Air Conditioning, Inc.
Date: 06/27/2024
Hi Greg,
Thank you for your 5-star review! We appreciate your support and are glad to hear you had a positive experience with our service. If you ever need assistance in the future, please don't hesitate to reach out.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.