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Business Profile

Hotels

Baymont Inn and Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked in to Baymont by Wyndham Sevierville on 6/12/25. I checked out 6/15/25. There was only myself in the room with two Queen beds. I placed two of the four pillows that were on the bed I slept in on the other bed. I did not count how many pillows were on the other bed. I did not have housekeeping come into the room during my stay. The issue is a $25 charge for one pillow the hotel says is missing. I did not take the pillow. My daughter-in-law has talked to the hotel regarding this as have I (my room/pillow charge is on her card). They will not take the $25 charge off. The hotel said if I send the pillow back they will take the charge off. I don’t have the pillow. I didn’t take the pillow. This isn’t so much about the money as it is the principle. It makes me wonder how many other people they have done this to. I’ve never had this happen before and I’ve stayed in many hotels over the years. Have there been other complaints regarding this hotel? I just want the Better Business Bureau and those considering a stay at this hotel to be aware.

  • Initial Complaint

    Date:04/04/2025

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hotel was suspicious of criminal activities. Guest was outside in parking lot drinking beer and smoking Marijuana. There was blood looking stuff in the bathroom wall. The sink was broken . Room smelled like cigarettes my children along with my family did not feel safe at the hotel.

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a reservation to stay at this hotel for the night of November 2nd, 2024 that clearly stated it could be cancelled at no charge up until 6 PM on the day of arrival. I cancelled this reservation before the said 6 PM deadline and received a confirmation e-mail showing a successful cancellation of the reservation. My card was charged $70.01 for a night stay and I clearly did not stay. Wyndham corporate states this location is privately owned and they are unable to access the financials. Wyndham states they were advised by the property manager ****** ***** that a full refund was issued on November 5th, 2024 and that the manager had called and advised me of this. I have yet to see a refund and have not spoken to the hotel manager.

  • Initial Complaint

    Date:09/24/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to check to the hotel to check in around 3:300-4pm and the lady at the front desk showed us were our room was. Me and my girlfriend walked in the room and my girlfriend had stated that there were stains on the towels in the bathroom and that the sheets looked dirty and that the room looked bad in general so I walked downstairs to get a refund and she stated that $76.67 would be refunded but I would have to contact Expedia for the other amount of $145.45 and so I contacted Expedia and they said I would have to contact the hotel so I did. The hotel stated that they refunded the $76.67 which was false, as I have bank statements to prove it and that the $145.45 was a cancellation fee but I stated to them that the room was very nasty and I didn’t drive 6 hours to stay in a filthy hotel room. I don’t want to bash any business or leave bad reviews I just want my money back.

  • Initial Complaint

    Date:09/23/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we went to Tn. late thursday night of aug. 29th. Got to Tn after midnight. We went to Baymont by wyndom which was Aug, 30 2024. Paid 173. 06 for 2 night plus half night, I'm assuming for the early hours we arrived. Got key , went to room and there we seen a roach... if there's one roach there's more ! we went and ask them for a refund after telling them why. They offered another room , but we ask for a refund. We were told, we would have to come back and or call and speak to a manager. Guess what ? there never has been one available, and we have never been contacted. we have tried numerous times ! I work hard for my money . The room was unsuitable to stay in with bugs ! I ask for a refund. Any help would be appreciated. I work out of town . I can't talk during the day ..... but my number is..

  • Initial Complaint

    Date:01/18/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep dissatisfaction and distress regarding my recent stay at the Baymont by Wyndham located at 6460 Dixie Hwy, Bridgeport, MI 48722.

    I checked in on January 1, 2024, and stayed until January 4, 2024, with my mother. We were there to attend my grandmother's funeral, and I had informed the front desk about the purpose of our visit both during booking and upon arrival.

    The reason for my grievance is the unfortunate incident involving the loss of sentimental items belonging to my deceased grandmother. On January 5, 2024, we sent a box containing precious mementos from my grandmother's house to ourselves. Upon receiving the box on January 9, we discovered that some items were missing.

    Upon contacting the hotel, my mother spoke to Andre, the general manager, who shockingly revealed that housekeeping had gone through the box, taken items of their liking, and discarded the rest. This included items with deep sentimental value, such as gold bracelets, her favorite coffee mug, and nail polish – items that held immense sentimental value and were some of the few things we had left to remember my grandmother.

    Despite Andre's initial assurance on January 11th that the remaining items would be sent back to us early this week, we have yet to receive them. Furthermore, his recent communication stating that the cost of shipping via UPS was too expensive and, therefore, they would not be returning our items is not only unacceptable but adds insult to injury.

    This entire experience has left me feeling disrespected, saddened, and frustrated. It is disheartening to think that a hotel, especially during such a sensitive time, would treat its guests in this manner. I am reaching out in the hope of not only retrieving the remaining items promptly but also seeking a refund for the stay.

    I kindly request that this matter be thoroughly investigated, and appropriate actions be taken to ensure that no guest is subjected to such treatment in the future.

  • Initial Complaint

    Date:12/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family of five: two toddlers, two adult females and myself who's a disabled veteran with cancer. We had a house fire yesterday, lost everything and was directed by red cross to come to this hotel. Upon the room was dirty, the management staff was rude, the microwave was sparking, the room was freezing even with the heater on, they made me and my family very uncomfortable. They were knocking on the door starting at 0900 until 1050 to check out. They tried to accuse my family of smoking in the room when all of our stuff was burnt in the fire so it smelled burnt. The male manager got in my daughter’s face accusing us of causing the fire alarm to go off. The fire alarm sounded off but no one was outside and the housekeeper were still cleaning which tells me that management pulled the alarm so that we could live. It seems like after we complained about the bedding having hair and stains on them, the microwave sparking and the room being very cold they wanted us out.

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation from a car for Baymont by Wyndahm Sevierville for TEN MINUTES. We got to the hotel and the person behind the plexiglass would not even give us the time of day. She was on the phone, but just shot us one nasty look, no eye contact, no I'll be with you in a minute, nothing. So after a few minutes, we went out in the parking lot. The soda machine was outside, couple people drinking in the parking lot, and we were like that's enough we are outta here. it just did not feel safe. Canceled the reservation and was told we would be charges a full night, ******* for 8/11/2023 .....for a ten minute reservation. We were not holding back a room from anyone in that ten minutes, it's ridiculous. But they have been completely unreasonable, unresponsive , and down right insulting. We have not been able to get any relief.

  • Initial Complaint

    Date:10/13/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me *** on top of my additional stay and the charge was supposed to be refunded for the deposit. It was never refunded and no explanation was given for not refunding the additional money

  • Initial Complaint

    Date:08/10/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, August 4th 2023, I paid this hotel $125.96 to stay in a room for the night. Less than 15 minutes later I was checking out in horror due to the state of the room. Black mold, damp carpets, bed bugs, literal filth everywhere. It was beyond disgusting. I was promised a refund by the front desk staff, and I never received that refund. I’ve attempted calling the hotel multiple times and no one will call me back or refuse to help me.

Baymont Inn and Suites is NOT a BBB Accredited Business.

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