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Business Profile

Horseback Riding

Jayell Ranch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Horseback Riding.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Jonay G

    Date: 03/29/2024

    SO EMBARRASSING!!! Wanted to ride the horses but was discriminated by them telling me I was overweight and to heavy to ride the horses. We were never told there was a weight limit for riding a horse when we paid our money!!! The staff needs to do better at their job!!! Requesting a FULL REFUND due to not being able to ride, which they should honor it.

  • Chris W

    Date: 02/20/2024

    This place is deceptive. They advertise approximately 12 miles AND an hour 15 minutes of mud slinging fun. They recommend bringing a change of clothes and purchasing boot covers. Our time slot was 12 noon. We asked about the boot covers at check in and was told our Guide has them. At the ATV check in they told us the Guide had them. Once we were called to load up at 12:15 we were instructed to put on helmets. We asked about boot covers. Our Guide said you don’t need them. We asked about a refund he said go to the front desk after the ride. Our group left at 12:30, rode across a pasture for about 10 minutes. We stopped for 10 minutes and was given safety instructions on these ravines and deep hollars. We rode a couple trails that were definitely not ravines and deep hollars. They advertised a moonshine still which our Guide had no clue existed. They are on 132 acres advertising riding 12 miles of trails. You’re on low gear that’s governed so you can run about 5 mph. The Guide tells you that if you spin, speed up or fish tale your ride is over. Yet they advertise mud slinging. We stopped for 15 minutes to take pictures in the middle of a pasture. Then back at the ATV check in at 1:20. Our entire ride might have been 2 miles and 35 minutes. The Staff are rude when you question them, they remove your reviews. This is a very deceptive outfit. You do not get the services they advertise.

  • Lester S

    Date: 02/05/2024

    Beware..I would give it NO stars but it's the only way to start. I was there with a group of 15 family members. Jan 3rd.. 2024 my fiance was injured when she tipped over at 4 miles per hour on a rut downhill with her ATV dislocated
    her elbow .We where about 20 min into the tour. Left on a rescue to knoxville medical center..next day not only was I charged for the tour but there was an $50 dollar extra charge with no notification. I reached out to find out They said nothing had broken on the ATV but since it tipped over they charged me for an oil change. I have had ATV's my whole life that was ridiculous. They never even asked how she was doing. The other part of group also returned and where also charged the entire fee. That's abusive

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