We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrical Power System Backup Systems

Hardened Power Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power System Backup Systems.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Much can be said. I purchased a commander 7100 and contacted (tried to) them several times regarding wired meter activity with no reply but one, saying to use only that email. Bought Nov 2023. The unit seemed to be doing fine ( used about an hour a day) but here in May 2024 I was by the unit and fell asleep. But I awoke to smoke coming out of the unit. I took the radio out and it is okay. I tried their built in charger and it started smoking again. I took pictures and tried numerous times.

  • Initial Complaint

    Date:12/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order #**** for the Hardened Power Systems JuiceBox ******** charging bundle plus accessories on September 27, 2019. After many weeks, the unit arrived and functioned well until January 2022 when I had to replace the two sealed lead acid batteries because they wouldn't hold a charge. The new batteries cost $91.98 with tax and shipping. In addition to that problem, the 3-D frame had always fit tightly in the ammo can and eventually, the cut out for the folding solar charging panel developed a crack and finally broke. I contacted the company on April 13. 2023 about an out of warranty repair. On June 14, 2023, I finally received an email reply and was told it could be done so I shipped the unit to them on June 17, 2023. It is now December 7, 2023, and despite repeated phone calls, emails and attempts to contact someone who can provide a status of the repair, I have heard nothing. I would like to have the unit repaired and returned (at my expense) but at this point would accept the unit back in its unrepaired condition. Hopefully, your organization can reach out to them on my behalf to arrange a prompt, satisfactory outcome.

    Customer Answer

    Date: 12/12/2023

    The unit was repaired and returned to me on December 11, 2023. It functions normally and the repair is quite satisfactory. This complaint is resolved and can be closed. Thank you for the help!

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one of their Commander **** units in early June 2023 via their website. A few days later I saw the same item, used but in excellent condition, along with an IC-****, antenna tuner and a **** microphone and headphones, for $1600 on QRZ.com's for-sale forum (new value of all of these together - ~$2500). I e-mailed Hardened Power Systems and asked to cancel my order if it hadn't yet shipped (it hadn't, as I had received no e-mail or other notification of shipping, and I never received the item). They didn't respond to the e-mail, so I called them a few days later - the woman I talked to said she'd take care of it. No refund. A few weeks later, I disputed the charge via my credit card company. Despite the fact that they never shipped the order, they refused to issue a refund!!! Now I have to go through a secondary appeal through the card company. Ridiculous. I never received the item. There should be no need for a dispute here, it's an open-and-shut case. I would like a refund as soon as possible. Their order number is *****.

    Customer Answer

    Date: 11/20/2023

    They finally, after repeated badgering by my credit-card company (after initially coming up with a nonsense response to the first inquiry), refunded my money.  Thanks for your effort, it's appreciated.

    *****************

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PURCHASED A JUICEBOX G3 FORM HARDENED POWER SYSTEMS IN NOVEMBER OF 2021, THE BATTERIES ARE NOT HOLDING A CHARGE WHICH HAS RENDERED THE **** NOT USEABLE, MULTIPLE EMAILS HAVE BEEN SENT STARTING ON 7/18/22, WITH ONLY ONE RESPONSE ASKING ABOUT WHAT IS GOING ON. NO COMMUNICATION HAS BEEN RECEIVED SINCE 7/26/22. I SENT EMAILS ON 7/28/22 AND 8/4/22 WHICH HAVE GONE UNANSWERED. AT THIS POINT I FEEL LIKE HARDENED POWER SYSTEMS IS REFUSING ME WARRANTY SERVICE ON THEIR PRODUCT WHICH WAS SOLD TO ME WITH A 2 YEAR WARRANTY. I HAVE NO FAITH IN THE PRODUCT OR COMPANY AT THIS POINT AND HAVE GONE ON MY OWN AND PURCHASED REPLACMENT BATTERIES HOPING THIS WILL FIX THE PROBLEM. I AM REQUESTING A REFUND OF $395.97 FOR THE PURCHASE OF REPLACMENT BATTERIES FOR THE JUICEBOX. THANK YOU

Hardened Power Systems is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.