Complaints

This profile includes complaints for Tennessee Urology Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tennessee Urology Associates has 2 locations, listed below.

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  Tennessee Urology Associates

  7557 Dannaher Drive Powell, TN 37849

• 

  Tennessee Urology Associates

  9330 Park West Blvd Ste 308 knoxville, TN 37923

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The main company that owns this practice has deceptive and unfair payment collection practices. I have had two separate instances where they have made mistakes and then sent me to collections for their mistakes. The first situation the company said they sent me a first bill. They did not. They admitted they did not. There is no record of it being sent on my patient portal, and they had no record either. The second bill was sent before I went out of the country and when I returned and tried to pay it, they had already sent it to collections. When I asked for an explanation, they said they send accounts to collections 60 days from receipt of the first bill. When I told her I never received a first bill, she stated I did get the second so I was aware and should have paid. Because the account had already gone to collections, she couldn’t do anything even though their own timeline was invalidated by not sending me the first invoice properly. This second time I had a service done in September, received the first bill by late October. Made a partial payment in November and called to make the remaining payment in December before the 60 days was up. Spoke to Tiana, who stated a payment of approximately $180 was made on 12/3/24, leaving a balance due of $50.32. I paid that amount on 12/9/24 and was informed the bill was paid in full. I received a call from a collection agency today, 1/3/24, stating I owed approximately $190 still and it was sent again to collections with TSI. When I informed her that I was told it was paid in full and they would need to verify the debt, she said she would take my information but I needed to make arrangements in case the debt is valid. She insisted multiple times despite me telling her that they will need to do a debt validation.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The provider's office filed the claim for DOS 6/21/22 to my secondary insurance first and denied for other insurance as primary. The claim was then filed to the primary insurance and was processed but never filed back to the secondary insurance. Bills and collection letters started. I called numerous times and spoke to the office, billing company, and collection agency. I sent emails detailing everything that has happened and what needs to happen. Bills and letters kept coming. The claim was finally sent to the secondary. Bills and letters kept coming. The secondary paid and everything was on the right track. Bills and letters still coming. I discovered the primary insurance retracted their payment. My insurance company said they received a corrected claim cancelling out the original claim and the payment was retracted. I contacted the office and billing company again. The office refiled the claim to the primary insurance and now it has been denied for timely filing. Bills keep coming. My balance should be $10. I have paid $197.71. I am due a refund of $187.71. I have spent numerous hours on the phone with the office, billing company, collection agency, and my insurance companies. I don't know what else to do other than file this complaint.

  Customer Answer

  Date: 10/14/2023

  I received a printout of my account for DOS 8/5/22 showing the patient owes $100.00. The non allowable adjustments from BCBS EOB for DOS 8/5/22 were not made. The adjustments total $188.15. I've provided this numerous times to the billing office and collection agency. I had the representative from BCBS contact the billing office to discuss the amount allowed and patient responsibility.

  Business Response

  Date: 11/15/2023

  Due to the absence of a signed HIPAA authorization form, we are unable to confirm the identity of the patient in question or discuss any specific details regarding their billing dispute. We uphold the strictest standards of patient confidentiality and privacy, as mandated by law.