Business ProfileforEden Crest Vacation Rentals, Inc.

We booked Smokies View for December 26th -30th, 2023 and paid almost $4,000 for the stay. We had four families staying in this cabin. When we arrived the cleaners were sitting around on the decks talking and smoking....clearly not dong their job. Check-in was at 4 pm. It was not ready. When we entered the cabin, we checked everything out. I was furious to find the sheets were not changed, the comforters were dirty and the cabin was clearly not clean. There was hair and food all in the beds. This was the first thing noted and I immediately called for someone to come change all bedding. Eden Crest did send someone to change the bedding and we appreciated that. However, the main shower upstairs did not work. Eden Crest said they would send someone out on Dec. 27th to fix it....they did not. I had to call again on the 27th and 28th. They finally came out on the 28th while we were gone to fix it. I called again on the 29th to speak with a manager concerning the issues with the cabin and was told they were in meetings. No one ever called me back. We checked out on the 30th and left the cabin cleaner than it was when we checked in. The pictures for this cabin they advertise are NOT what we saw when we checked in. A lot needs updating and fixed in Smokies View. The hardwood floors are separating throughout the entire cabin, the Tv's did not work, dirty dishes were in the cabinets, air hockey table did not work, no light bulbs in lamps, the bench for the kitchen table was barely standing, glass panel missing from downstairs shower. I took pictures of all of these items and sent to Eden Crest. Their response was, "thank you, we will address when you check out." Disappointing!!! The pictures for this cabin are truly misleading and not worth the amount we paid! These pictures are still up for this cabin.....so I truly hope they have fixed all items I made them aware of and sent pictures of. We will not book with Eden Crest ever again!

Upon further investigation, we want to clarify that the main shower issue was addressed and fixed during your stay upon the delivery of the necessary part. Our operations manager confirmed that he was in constant contact with the guest of record, maintaining communication through text messaging. We apologize for any confusion or inconvenience caused by the delayed resolution, and we appreciate your understanding as we worked to resolve this matter. Your feedback is invaluable in helping us enhance our processes and ensure a more seamless experience for our guests in the future. Thank you for bringing this to our attention.