Business ProfileforAmerican Patriot Getaways

I booked Mountain Celebration for May 14-18 2023. The cabin was absolutely beautiful. Plenty of room and just relaxing. Noticed the first night that neither the outside or inside fireplace worked. Not really a big deal due to the weather being beautiful, but still would have been nice to be able to use one if wanted. Once our trash bins were full, noticed that they weren’t being emptied. I did take a survey after checkout and was emailed in response to the survey explaining I should have called guest services to have trash emptied and to fix the fireplaces. Noted for next visit. However, it wasn’t till June 9, 2023 that I noticed a charge to my bank account from American Patriot Getaways. I then checked my email and saw that I was charged for “damages” done to the bath tub. They uploaded photos in the email. When reviewing the photos, there were tons of bright red “scratches” on the back side of the tub. Maintenance stated they scrubbed the tub, but couldn’t get all the red off so they painted over it. This took them two hours. Dated the 19th of May and the accounts coordinator approved it on the 22nd of May. While looking at the photos, it is clear that there is no way anyone could get to the back of the tub to scratch it (the left side of the tub was too close to the wall). I called and spoke with ****** and she said, the damage was done to the front of the tub and I asked her to explain why the back of the tub was in the photo. She said, “no one can even get back there to take a photo.” My point exactly. Then continued to state that that damage was done to the front of the tub. And I explained that the photo was clearly the back of the tub and it is completely clear because the faucet is mounted to the back of the tub. ****** stated, “sometimes when taking photos, the photo gets flipped.” Even if the photo was flipped, you still can’t flip the faucet being mounted to the back. Now i am waiting a week to see how they rectify charging me for damages I did not do.