Business ProfileforC & R Roofing Co., LLC

C&R Roofing LLC was contracted to remove existing roof, inspect/repair decking, install insulation board, install TPO roofing via glue down method with heat welded seams. Seal all penetrations, install new metal dredges and seal chimney base/roof. Warranty 5 year labor and 10 years manufacturers. Cost $10,840. Contract dated 7-11-17. Installed 9-8-17. Pymt via check Ruth V******, C&R owner, vs C&R Roofing, at her employee's request. No roof leaks prior to install. On 9-11-17 & 10-8-17, multiple leaks found in living room (LR). Contacted C&R and they indicated they would send the installer for repairs. I asked for my LR ceiling to be repaired at C&R expense. A C&R roofer came approx 3 weeks after repeated unreturned calls & sprayed Kilz on LR ceiling but did not make repairs. On 11-17-17, I arranged for a professional painter to repair and paint my damaged ceiling at my cost. On 12-21-17 2 more leaks appeared in LR. Before any C&R repairs made, I had 3 more leaks. On 2-13-18, another leak appeared in front of LR fireplace. Again, C&R Roofing came out to make yet another repair, On 9-26-18 yet another leak appeared in the living room. On 10-6-18, C&R sent a repairman who said he fixed the leak. On 2-25-19, 3 more leaks appeared in the LR & someone from C&R came out and said leak was fixed. On 12-31-19, leaks started appearing in a guest bedroom (GB). On 1-10-20, a repairman came and indicated the leak was caused by metal stripping around the top of the roof that C&R installed. On 2-6-20, after a rain, I walked into the GB in which repairs had been made to the sound of dripping water. Each leak incident was reported to C&R promptly. On 2-11-20, I sent documentation of the numerous leaks and issues to C&R via registered mail. No response from C&R. On 3-2-20, I could hear water dripping in the ceiling in a previously "repaired" bedroom. On 3-11-20, Ruth V******, indicated she was sending someone to look at the roof. Mike H and Ben came and walked the roof. I was told they would discuss with Ruth V******. As of 4-12-20, I had not been contacted by C&R on their findings. I did discover more leaks in the Living Room. On 5-12-20,I contacted Ms V****** and was told my problems were put on the back burner due to the 4-12-20 tornado. On 5-14-20, C&R prepared a repair ticket and charged me $375 because they called yet more bad workmanship "tornado damage". Very fishy that Ms V****** requested I make the check out to Ben Brown and indicated that she did not want to run the payment through her business account. I absolutely made the check out to C&R Roofing. On 5-16-20, 3 men from C&R put a 10' x 10'piece of roofing in front of chimney. and indicated they sealed the back side of the chimney which should have been done when the roof was installed as part of the contract. New leaks on 12-7-22 were attributed by Ms V****** to chimney condensation of which they provided no proof. C&R Roofing never took ownership of any of the issues with my roof. On 12-11-22, my LR ceiling started drooping. On 2-13-22, C&R sent Matt to put a tarp on the roof. He indicated part of the roof needed to be replaced. Of course was told this was due to storm damage. Contacted my insurance company. The claims adjuster found their was no storm damage. He indicated bad workmanship was an issue with the roof. I had to pay for the tarp removal so the adjuster could process the claim. On 12-15-22, Ms V****** now placed blame on standing water. They installed roof and are now blaming the roof for the issues. Matt said he would fix for $1200 + tape cost outside warranty. Roof was not installed properly. Ms V****** also indicated I needed a contractor to build up the roof. They would provide this service for an additional fee. I have since had to have my roof replaced at a major cost to myself. I have had no issues with the new roof. I strongly believe I should be reimbursed for the roof installed by C&R.