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Business Profile

Plumber

Mt. Juliet Plumbing And Leak Detection, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company committed to checking my leak. The owner came to my home and was very rude. Unsure why. He then shared with the person at the home that he could not fix the issue. He did no work. He left and later sent me a bill for 363 dollars. I am planning to contact the **** for this issue as well.

    Business Response

    Date: 01/18/2025

    The former customer filing this complaint is misrepresenting the facts of this situation. He verbally agreed to our expected fee for this particular service by phone or we wouldn't have sent a plumber out to diagnose his plumbing leak. Once we completed our diagnosis he said he would pay the invoice as soon as he went inside before the plumber left and the plumber trusted that he was going to uphold his end of the agreement but over two months passed and we were forced to take several unnecessary actions to get this person to pay us for what was rightfully earned. He just paid yesterday January 17  2025. The job was performed on November 15  2024. He even claimed to be a lawyer and tried to scare us into taking less than what was verbally agreed to. Now he's slandering the company online to try and harm our business. We've performed several hundred jobs in 2024 and only had 1 bad review. This former customer is using the online complaint and review systems  designed to hold companies accountable in a disingenuous way. We aren't going to be blackmailed into giving our products and services away just because a few customers think ******************** services charge too much. We despise dealing with cheap, dishonest individuals like this former customer. It's not why we're in business. Fortunately we have several satisfied customers and many have called us back on multiple occasions to repair or replace other plumbing problems they've had. Under no circumstances will we compromise with this person. 

Mt. Juliet Plumbing And Leak Detection, LLC is BBB Accredited.

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