Reviews
This profile includes reviews for ORNL Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 14 Customer Reviews
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Review fromJulia D
Date: 07/25/2025
5 starsHave been a member for 50 something years no issues.Review fromAnthony S
Date: 07/16/2025
5 starsI’d completely botched the dates for renewing my kids’ certificates at ORNL Bank. Panicked, I remembered I needed to email Sara Migun, who, in my opinion, is ORNL’s undisputed number-one, top-ranked employee. Let me tell you, this woman is a banking superhero! We’d previously discussed re-upping my kids’ certs when they matured, and I had the timeline all wrong. But the ever-vigilant Sara steered me in the right direction with the kind of expertise and care that makes you feel like you’re her only customer.
Fast forward to today, and I’m still in awe. When I say Sara made this transaction effortless, I mean I didn’t even leave my office chair. This next-level banking champion had everything wrapped up in under 15 minutes—start to finish! Not only did she handle the renewal with lightning speed, but she also remembered my kids’ names and set up the ORNL app with the correct names on the right accounts. That kind of attention to detail is rare and speaks volumes about her dedication.
Sara isn’t just an employee; she’s a game-changer who elevates the entire banking experience. ORNL is lucky to have her, and I can’t sing her praises enough. If you’re looking for someone who combines professionalism, efficiency, and genuine care, Sara Migun is your person. Five stars aren’t enough—this woman deserves a constellation!Review fromAnthony S
Date: 06/20/2025
5 starsThis girl, **** ***** at ORNL Bank, is so good at her job, I voluntarily waited 45 minutes just to have her time. Two other employees offered to help, but I waved them off because I knew the product Sara brings to the table is worth every second I spent sinking into those ORNL couches. In less than 30 minutes, she took my financial knowledge—already bolstered by four years of college and 3 finance books—and elevated it to a whole new level. She didn’t just help me plan and save for my family’s future; she expertly set my kids up with certificates that’ll ensure they’re taken care of long after I’m gone. Her clarity, patience, and knack for breaking down complex financial strategies into something even I could grasp were nothing short of extraordinary. I won’t use another sales representative at this bank—****** the only one I trust. Honestly, why hasn’t ORNL promoted this woman to management yet? She’s a game-changer, and they’re lucky to have her.Review fromShelton K
Date: 03/28/2025
5 starsAlways helpful great team all that I have been to in my area great employeesReview fromHeather S
Date: 02/19/2025
1 starI have banked with them for 17 years. Suddenly transactions with my account were declined this month. When I called, they informed me that they had closed my account. They could not tell me why the account was closed. They had also given me zero notice prior to closing it. I was absolutely shocked. I will never use them again.
ORNL Federal Credit Union
Date: 02/25/2025
Thank you for sharing the consumer's
comments and contact information. At
ORNL Federal Credit Union (ORNL FCU), member privacy is of utmost importance;
therefore, we can neither confirm nor deny that the person noted is a member of
ORNL FCU. In consideration of member
privacy and the law, we cannot respond to any other statement in your
letter. However, addressing the concerns
of our members is one of our greatest priorities. We will respond directly to the consumer with
the contact information provided.Review fromSara H
Date: 02/12/2025
1 starInterest rate is way high on car loans. The online site is very difficult to navigate to be able to pay your bill.
You all Do want the payment right?
Then make it easier for not so computer savvy people. I am very sure their company is charging people way more than they need to just like Wells Fargo did. Someone needs to look into this company.ORNL Federal Credit Union
Date: 02/14/2025
Thank you for sharing the consumer's
comments and contact information. At
ORNL Federal Credit Union (ORNL FCU), member privacy is of utmost importance;
therefore, we can neither confirm nor deny that the person noted is a member of
ORNL FCU. In consideration of member
privacy and the law, we cannot respond to any other statement in your
letter. However, addressing the concerns
of our members is one of our greatest priorities. We will respond directly to the consumer with
the contact information provided.Review fromJoe G
Date: 12/13/2024
1 starAbsolute worse credit union ever to deal with. System don't work right and what you have to do to get anything done is totally preposterous. We will never do any kind of business with these people ever again.Review fromBryon W
Date: 12/02/2024
1 starThe app let's you lock your debt card but it takes hours to unlock it! I was stranded without gas on the side of the road for hours... this credit union needs to work on their app.. they're not helpful to call either..they transfer you back and forth and half of them don't speak EnglishORNL Federal Credit Union
Date: 12/13/2024
Thank you for sharing the consumer's comments and contact information. At ORNL Federal Credit Union (ORNL FCU), member privacy is of utmost importance; therefore, we can neither confirm nor deny that the person noted is a member of ORNL FCU. In consideration of member privacy and the law, we cannot respond to any other statement in your letter. However, addressing the concerns of our members is one of our greatest priorities. We have responded directly to the consumer with the contact information provided.Review fromAnthony S
Date: 02/27/2024
5 starsI went to ORNL over the weekend and had the good fortune to deal with Sara ****** I was really dreading getting a credit card, she explained everything so well, and kept the tone so nice I really ended up enjoying my time there. She was personable and knowledgeable and funny. If this girl is not moved up to a manager level in the next year with her people skills it would be nothing but shortcomings on ORNL’s behalf. This was the first time I walked into a bank and said to myself, this person is going places. I’ll not use anyone else again.Review fromDave S
Date: 12/15/2023
1 starNot a very helpful credit union. Been a member for almost 20 years and tried to get my wife a small loan and was denied,,even with her excellent credit and me as financial support. They won't help someone get started.ORNL Federal Credit Union
Date: 12/27/2023
Thank you for sharing the consumer's review and contact information. At ORNL Federal Credit Union (ORNL FCU), member privacy is of utmost importance; therefore, we can neither confirm nor deny that the person noted is a member of ORNL FCU. In consideration of member privacy and the law, we cannot respond to any other statement in your letter. However, addressing the concerns of our members is one of our greatest priorities. We will respond directly to the consumer with the contact information provided.
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